Apple Legacy Place

Reviews

• PS

  perez sam

  Sep 29, 2026
  1.0
  Came in for a genius bar appointment waited 2 hours to be seen by someone at the genius bar. I asked Chris to check if they are ready to see me Chris yelled at me . I saw him being rude to other customers as well. I then placed an order to pick up later on came back at my pick up window but order was not ready although i was here during my pick up window and i waited another 2 hours overall horrible service go somewhere else.
• DV

  Dominic V.

  Sep 27, 2026
  5.0
  Explained me everything clearly when I needed help with my broken phone.
• CC

  Charles Chen

  Sep 26, 2026
  4.0
  The staff, manager, and technician are friendly and did their best to serve the customers. However, the store is super busy and understaffed. Better to schedule an appointment, pickup for online order, or visit during off-peak hours.
• CC

  Charlie

  Sep 19, 2026
  1.0
  Came in here to replace a defective 18 pro max, which was confirmed defective by Apple and was told “our Genius Bar is not open. Sorry return it to Best Buy where you got it from” after being told by Apple over the phone and bestbuy to bring it here as they didn’t have the phone. (It was picked up at bestbuy.) manager refused to help in making the claim with Apple for a replacement. This was after visiting bestbuy twice and the Apple Store in Providence, who ran the diagnostics on the phone confirm a Secure Enclave failure. Providence didn’t have the phone and this store did and they refused to help me cause “the Genius Bar is completely closed today”. Really? On the day where everyone is picking up a new phone? You aren’t going to help customers who are having an issue with a defective device? Luckily, on my way home, I got a call from the best and most patient person, Ken, who I delt with in Providence, and they ordered me a new device after initially saying they couldn’t (had wrong storage size entered on accident. AVOID THIS LOCATION AND GO TO PROVIDENCE. They do not care about anyone with an issue with the new iPhone
• JH

  John H.

  Sep 19, 2026
  1.0
  Store tried to sell defective products as new. Customer service really bad. Shady pricing and added charges. Beware. This store needs to be investigated.

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