Apple Legacy Place

Reviews

• CC

  cameron cassano

  Jun 17, 2026
  1.0
  Nobody has time for this nonsense, so make sure to give yourself more time than you’d expect. I stopped in one morning to make a purchase and waited about forty minutes just standing around. There was only one employee on the floor, and another customer mentioned he’d been waiting since the store opened just to buy an iPhone who was audibility and visibly upset. I eventually had to leave without completing my purchase. I’ve never actually left a store before getting what i needed done but I just don’t like my time being wasted. I can’t imagine what the wait must be like during peak hours when the store is even busier.
• HA

  Humberto de Araujo

  Jun 11, 2026
  1.0
  The worst store I have ever stepped in. For whatever brand. The workers in this store completely ignored me and made it look like they were doing a favor helping me buy an Apple product.
• SD

  Shamel Doujaiji

  Jun 4, 2026
  1.0
  Had an appointment to get my speaker fixed on my phone. Was told to sit down and wait and somebody would be with me shortly. Waited an hour just to be told short staffed and I need to come the next day, as a courtesy I was offered to replace my display as-well, so I will not have scratches on it anymore. Came in today, they did fix the speaker and told me they replaced the display, yet it still has the same exact scratches on it. Seems like they just say anything to get you out of their face.
• AT

  Alice Thornton

  May 29, 2026
  1.0
  I had made an appointment for 11:40 today, i arrived 5 minutes early and checked in with the man at the front. I was instructed to sit and wait at the stools in the back of the store. I then proceeded to wait 40 minutes before just leaving. Someone walked in with no appointment and was helped immediately. I did not even get my phone fixed, what is the point of making an appointment if I have to wait over 40 minutes past the appointment time to be helped? Why take walk ins before people who have been waiting for their appointment? I will have to try apple again since my problem was not resolved but i will be trying another location.
• NN

  NC

  May 18, 2026
  5.0
  There's a guy named Julian who works there, and he has been given the job of going around to anyone he sees who is waiting for one of the "geniuses". If you 're lucky, he'll stop by and see what's going on, why you're there, and, quite frankly, he's the best genius in the store. I seek him out when I'm there waiting, and often, I wind up not having to wait for my genius appointment, because Julian solved my problem quicker than anyone has, and I've been lucky to get him to help me every time I've been there. So look for him, and it's worth going there for repairs, just for him. Thanks, again, as always, Julian! PS I just finished reading some very negative reviews about the Dedham store. I agree with them. Sunday May 17, 2026 11:20: From the minute I walked in, I held out my phone, showing my QR code to be scanned "for quicker" service. The guy looked at me and asked me what I wanted; I said I have an appointment, what for he asked, again I pointed to the QR code (I now call it a SR code). He told me to take a seat, as I was early he could check me in 10 mins earlier than my appointment (which he didn't do). I sat on "the box" and waited, That's when Julian "the floater" came over to check on me (no one had sent him; it's what he does). Am I checked in? (it's now 11:42-appt is for 11:40), no he said, I'll go talk to the guy who checks people in. About 5 mins later a guy comes near me, asks if it's me, yes. He didn't then come over and introduce himself; stayed outside of the boxes, said his name, which I didn't get. Sit there, he said (tall guy, never made eye contact with me, was abrupt and distant; not what I was used to in an apple store. At one point I started to ask him his name but he was talking and staring off into the distance; the entire time, he never once looked or talked directly to me. The latest update hadn't been done automatically (which I assumed it had, as it always does). He said it's because it was big update. I'll be back, he said, I'm going on break, I'll come back when the update is done. I asked him why he hadn't checked to see if it was a software update issues and we could have done the update first thing. He was put-off by that, which is probably why he never returned. Sometime later, a girl came over (at this point another guy who's waiting for a "genius" had his problem solved by Julian (I can't believe you fixed it, so quickly, just like that-Julian had, literally in under one minute!). The 3 of us were talking and laughing and interacting with one another about iphones and apps and this girl starts talking to me, starts explaining to me what's happening with phone, what it's doing, etc. etc. ("mansplaining" to me about the software update). Yes, I know, I said smiling, and returned to the conversation at hand; she kept talking, I said yes, it's fine, I'm ok, to which she said she'd be back when it was finished. She never returned, which was fine. Before I left, I went with Julian. to the manager- on -the -floor that day, to praise Julian and the assistance he had provided to both me and to the guy who was leaving for Ireland that night (Julian gave him information he needed about his phone when in another country and what to do-the guy would not have known otherwise). Thanks to Julian, both I and the guy, and anyone else fortunate enough to have had him help them (like the 2 women before Julian came to my "box". They too had a wonderful experience. Julian interacts with people, uses their name, looks you in the eye, is "approachable", friendly, knowledgable, and just an overall great guy. So, as one reviewer commented: "come on, Dedham, apple store, step it up (a notch or two or three or etc. etc. )

Frequently Asked Questions About Apple Legacy Place