Apple Legacy Place

Reviews

• NN

  NC

  2 days ago
  5.0
  There's a guy named Julian who works there, and he has been given the job of going around to anyone he sees who is waiting for one of the "geniuses". If you 're lucky, he'll stop by and see what's going on, why you're there, and, quite frankly, he's the best genius in the store. I seek him out when I'm there waiting, and often, I wind up not having to wait for my genius appointment, because Julian solved my problem quicker than anyone has, and I've been lucky to get him to help me every time I've been there. So look for him, and it's worth going there for repairs, just for him. Thanks, again, as always, Julian! PS I just finished reading some very negative reviews about the Dedham store. I agree with them. Sunday May 17, 2026 11:20: From the minute I walked in, I held out my phone, showing my QR code to be scanned "for quicker" service. The guy looked at me and asked me what I wanted; I said I have an appointment, what for he asked, again I pointed to the QR code (I now call it a SR code). He told me to take a seat, as I was early he could check me in 10 mins earlier than my appointment (which he didn't do). I sat on "the box" and waited, That's when Julian "the floater" came over to check on me (no one had sent him; it's what he does). Am I checked in? (it's now 11:42-appt is for 11:40), no he said, I'll go talk to the guy who checks people in. About 5 mins later a guy comes near me, asks if it's me, yes. He didn't then come over and introduce himself; stayed outside of the boxes, said his name, which I didn't get. Sit there, he said (tall guy, never made eye contact with me, was abrupt and distant; not what I was used to in an apple store. At one point I started to ask him his name but he was talking and staring off into the distance; the entire time, he never once looked or talked directly to me. The latest update hadn't been done automatically (which I assumed it had, as it always does). He said it's because it was big update. I'll be back, he said, I'm going on break, I'll come back when the update is done. I asked him why he hadn't checked to see if it was a software update issues and we could have done the update first thing. He was put-off by that, which is probably why he never returned. Sometime later, a girl came over (at this point another guy who's waiting for a "genius" had his problem solved by Julian (I can't believe you fixed it, so quickly, just like that-Julian had, literally in under one minute!). The 3 of us were talking and laughing and interacting with one another about iphones and apps and this girl starts talking to me, starts explaining to me what's happening with phone, what it's doing, etc. etc. ("mansplaining" to me about the software update). Yes, I know, I said smiling, and returned to the conversation at hand; she kept talking, I said yes, it's fine, I'm ok, to which she said she'd be back when it was finished. She never returned, which was fine. Before I left, I went with Julian. to the manager- on -the -floor that day, to praise Julian and the assistance he had provided to both me and to the guy who was leaving for Ireland that night (Julian gave him information he needed about his phone when in another country and what to do-the guy would not have known otherwise). Thanks to Julian, both I and the guy, and anyone else fortunate enough to have had him help them (like the 2 women before Julian came to my "box". They too had a wonderful experience. Julian interacts with people, uses their name, looks you in the eye, is "approachable", friendly, knowledgable, and just an overall great guy. So, as one reviewer commented: "come on, Dedham, apple store, step it up (a notch or two or three or etc. etc. )
• AM

  Andrew McD

  3 days ago
  1.0
  If you’re a young person who needs help don’t be expected to be treated timely unless you’re buying an expensive new phone. You better know what you want to buy. If you don’t and you need help they’ll forget about you and make you wait. One of the techs had to help me find the iPad keyboard I was looking for because none of the sales people could be bothered. Strange place with strange sales people, wondering if anyone else has had a similar experience.
• EH

  Ethan Harkness

  Apr 25, 2026
  1.0
  Can see why this store has 3.5 rating. I came in 2 weeks ago to get my battery replaced for my phone. Was told they didn’t have it at the time and to come back next weekend. Ok that works, no problem. Come to the store today and once again, no battery. Going to try Best Buy next, or god forbid, a third party store that might actually replace my battery instead of just shuffling me out the door. Edit: If you live in the Foxboro area, go to the Best Buy store in North Attleboro off Route 1. Same price as it would have been at an Apple Store and it was done within 2 hours.
• AA

  Ashley A

  Apr 22, 2026
  2.0
  Thanks for crappy customer service. Asked an employee for help after waiting. All I needed was a usb- with a c drive to use Apple play in car. She of course directs me to the wall for there not to be any in stock. Waited about 10 minutes to be ignored. Left and won’t come back. This is why I buy online only from Apple. It feels like you are going in to buy a car with Apple. They make the experience unnecessarily long. All I needed was a cord! Geez
• QH

  Quazi Hoque

  Apr 17, 2026
  1.0
  Walked in to ask some very simple questions, stood around for 15 min before someone asked me if I needed help. Then waited for another 10 min with noone coming to help. Plenty of employees around so I don't get it...

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