Apple CambridgeSide

Reviews

• BS

  B S

  3 days ago
  4.0
  Winnie, thanks for your patience and customer care. I didn’t leave with a purchased item, but the efforts made to allow me to leave satisfied with the Apple brand did not go unnoticed. I came into the Cambridge location on a layover for work due to the other positive reviews online. I tried to make a purchase from my hotel and pickup online before my next flight using with my newly issued Apple Card, but the transaction was mistaken as fraud. Winnie, with the help of a few other team members assisted with getting me on the line with a specialist via iMessage when my Apple Card failed in-store post approval. All the while, she made space dot me to charge my phone, as my battery approached 10%. The online tech told me to call Goldman Sachs via telephone, but provided me with the wrong telephone number (apparently, Apple Cash & Apple Card are different bank lines). Winnie’s colleague, whose name I didn’t get, caught the error and provided me with a telephone line directly to the Goldman Sachs team, straight from his personal phone. I basically received assistance in-store close to closing time; I never felt rushed or anything during the process.
• RR

  Robert Roy

  Jul 14, 2026
  5.0
  Quick stop, a little crowded
• MB

  Maz By

  Jul 8, 2026
  5.0
  Great shopping centre, lots of variety.
• AM

  A Mous

  Jun 24, 2026
  1.0
  I walked in for a battery replacement only to be told they wouldn’t have enough time before the store closed, so I should schedule an appointment. I scheduled an appointment for four days later. I arrived at the appointed time only to be told the battery needed to be ordered because it’s an older phone (a 15?!). So now I have to come to the store for the replacement service when it arrives in the mail. Which is now an undetermined date. In the meantime, I have to deal with the battery issues that have plagued me for now two weeks. I am astonished by the inconvenience and incompetence. Another thing to note is how condescending men in Apple stores can be!
• AB

  adam bensouda

  Jun 17, 2026
  1.0
  Worst customer service ever, 15 employees hanging arround talking and joking? When I asked them to take a look at my phone that won’t charge that I bought not even a year ago, they said no one is available to even take a look on the it. Not even trying to set an appointment or anything, also your employees are very rude and disrespectful, not even a word helping me with my issues or suggesting a different route