Apple CambridgeSide

Reviews

• MM

  maya

  4 days ago
  2.0
  i came for help with a data transfer because i didn’t have an external monitor for my broken laptop. they helped and it transferred over great and i was waiting for the employee helping me to return because i had a question.except he never came back. every other employee i tried to ask for help dismissed me or just told me to restart the laptop to try to fix it quickly. i finally stoped a guy and said im sorry if this is rude but ive been waiting nearly 2 hours and the employee helping me hasn’t returned. TURNS OUT HE CLOCKED OUT FOR THE DAY??!! Why would they keep me waiting there without telling me that information???? I’m so annoyed. So much time wasted
• TS

  tate stubbs

  Sep 28, 2026
  1.0
  Made to wait over 30m with two young children for a simple purchase. Asked many times for quicker help. I had no questions on a ~$2k purchase. Really makes you think why you’d go to an apple shop specifically when you could order the same via uber eats at zero mark up from several retailers
• FD

  Fope Daniels

  Sep 25, 2026
  5.0
  Very exceptional service. They take walk ins but wait time can be long.
• AN

  Allie Ngo

  Sep 21, 2026
  5.0
  Came in immediately after I realized i waterlogged my laptop and even though it was busy and Josh himself was working with another customer, he very kindly helped me out. Even though there wasn't another person available to help until 3 hours from now, Josh understood my urgency and personally took my laptop to the back to check for initial cosmetic damage all the while giving proper attention to his first customer. Because I had Apple Care +, my $1500 laptop would only need to be repaired between a range of $99-299 which is honestly a steal as I'm a student and this laptop is very important to me. Josh clearly outlined the process of what would happen next and was super pleasant to work with even as I was being a bit pushy, essentially having cut the line. He had me in and out and set up an appointment for me to drop off my laptop at a time that worked better for me, reassuring my concerns and being super nice/ chill with me the entire time! Josh is really went above and beyond and for that I am so grateful :)
• FS

  fateh safi

  Sep 19, 2026
  1.0
  I had a very disappointing experience at the Apple Store today. I waited about 20 minutes before someone from the technical team came to help me with my AirPods. Instead of helping me right away, he first told me that I could come another day because they were busy with other products. After that, he spent about an hour with me and eventually gave me the AirPods, but he did not properly activate or connect them before I left. He told me to go home, charge them for about 30 minutes, and then connect them to my iPhone. I followed his instructions and charged them for more than an hour, but the AirPods still do not connect to my phone. I spent a significant amount of time at the store, but the problem was not resolved. I expected much better customer service and technical support from Apple. Before giving a customer a replacement or repaired product, the employee should make sure that it is working and connecting properly. I hope Apple management reviews this experience and improves the way customers are assisted.