Apple Burlington

Reviews

• VY

  Vicky Yu

  2 days ago
  1.0
  Terrible shopping experience here at Burlington Apple store. I went to the store on Monday morning and it was not busy at all. Only a few staff were helping customers and others were walking around, chatting, and drinking coffee. One of the store managers who was young finally helped me with my purchase after waiting for 40 minutes but she was so rude and arrogant with no patience for my questions. I urge a management team come to this store for training and customer support.
• GC

  Gabriella Cortes

  Sep 20, 2026
  5.0
  Josh was super helpful and amazing to work with! I also had a great experience with his colleague Fonda who took over when his shift ended. Such a great team and I can’t thank them enough!
• MM

  Mark Mnatsakanyan

  Sep 3, 2026
  1.0
  I would like to provide feedback regarding a recent service experience at the Apple Store in Burlington. I want to make it very clear that this complaint is not directed at the employee who eventually assisted us. He was professional and was simply working within Apple’s procedures and the options available to him. My wife had an appointment scheduled for 12:35 PM. We actually arrived approximately 45 minutes early, giving the store plenty of notice that we were there. Despite this, we waited until approximately 1:30 PM before someone was able to assist us. We understand that arriving early does not mean we should be seen before our scheduled appointment, but having a 12:35 appointment and still waiting until around 1:30 was extremely frustrating and made the entire experience much longer than expected. My wife brought her iPhone in for service, and we were then informed that it could not be repaired or replaced at the store and instead had to be sent out, which could leave her without her own device for approximately a week. Apple provided a temporary loaner phone, which we appreciate. However, the loaner is several models older than her current iPhone and uses a Lightning connector instead of USB-C. We were not informed about this important difference before leaving the store. We only discovered afterward that our existing USB-C charging setup would not work with the loaner device. For a company like Apple, this entire process is extremely disappointing. Between having a scheduled appointment and still waiting nearly an hour past the appointment time, being told the phone has to be sent away for approximately a week, and receiving an older loaner phone with a completely different charging connector without being warned about it, the experience created far more inconvenience than we expected. Again, our frustration is with Apple’s service process and policies, not with the individual employee who assisted us. He should not be held responsible for limitations or procedures that are outside of his control. We chose Apple because we expect a premium level of customer service, especially when dealing directly with an Apple Store. Unfortunately, this experience fell significantly below those expectations. I would appreciate Apple reviewing what happened at the Burlington store and considering how this process can be improved for customers in the future.
• BO

  Barbara Olson

  Sep 3, 2026
  3.0
  Apple assistance at this store is very good. Phone pick-up is not good. I’ve called over a dozen times to check up on my repair. I get the Bot, with is fine, the Bot transfers me to the call center, which says: “your call is important and wait for someone to help you”…it then rings off the hook about 20 times or more and then goes silent, which at that point I’m cut off. I called on different days, and different times, and with one exception it rings off the hook. I do eventually get a routine call back, which is nice, and the person always says—“if you have any further questions don’t hesitate to call back”. I mention that no one answers. The apple person sounds totally surprised that this is happening. In any case I venture to say that I’m not the only one who gets nowhere on self-initiated phone calls. HELP! Please fix it. Otherwise Apple service is exceptionally good.
• GG

  Gracia

  Aug 26, 2026
  1.0
  This place sucks! I went in to get my battery replaced despite having an appointment, and still waited 20 minutes just to be seen. When I finally got to speak with someone, I was told their system was down and they couldn’t continue with the repair. Instead, they suggested I buy a battery pack or upgrade my phone. What?! That’s exactly why I went there—to get my battery replaced because I don’t want either of those options. I completely understand that technical issues happen, but there was no reason for me to wait 20 minutes just to be told they couldn’t help me. Total waste of my time and extremely frustrating!

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