Apple South Shore

Reviews

• MJ

  Moise Jean

  3 days ago
  1.0
  I recommend go somewhere else those people know nothing. I prefer chestnut hill or boylston st
• KP

  Kann P

  May 13, 2026
  2.0
  genius bar isn’t that genius, it will take you at least HALF an hour to wait for the service even with the appointment. idk what’s the point of having an appointment
• SS

  Sanity

  Apr 24, 2026
  5.0
  Thank you to Malak for making my phone repair process super easy!!
• MS

  Makayla Sparks

  Mar 7, 2026
  2.0
  Poor customer service. An Apple Rep when I entered asked if they could help me. I told them I did a purchase and pick. They asked if I received an email saying the items are ready for pick up. I said no. He responds by telling me if I didn’t get an email, it’s not ready yet and then walks away. Anyone who’s done purchase and pick up knows they will notify you when it’s ready. That wasn’t the problem. What was the problem was ten minutes later or less another Apple Rep named Dexter comes by and asks me the same question but took different action. “LET ME CHECK YOU IN. And did you get an email saying it’s ready?” I reply I didn’t. His response was “ let me look into this. It says it’s ready on my end. Come with me, I’ll help you out.” The rep then opens a drawer, pulls out my new purchases, helps me transfer data, and gives me a lesson on Apple Intelligence and even goes above and beyond to assist me with fixing some of my settings in my phone. Thanks Dexter for your help today, I appreciate it.
• TM

  Thomas Morton

  Feb 14, 2026
  1.0
  Yes, Apple has faced numerous, well-documented criticisms and legal actions regarding unethical practices. Major issues include labor violations and poor conditions in supplier factories, environmental impact, tax avoidance schemes, monopolistic App Store practices, and lawsuits regarding child labor in its cobalt supply chain. Key areas of criticism include: Labor and Human Rights: Apple has been criticized for dangerous conditions and low wages at supplier factories in China. A 2019 lawsuit named Apple regarding child labor in Congolese cobalt mines. Tax Practices: The company has been accused of using tax havens, such as in Ireland and the Netherlands, to avoid taxes. Environmental & Product Issues: Critics have challenged the accuracy of Apple's environmental reporting, including claims of "carbon neutral" products. Legal and Privacy Issues: Apple settled a class-action lawsuit for $95 million regarding Siri data privacy. They have also faced intense scrutiny over anticompetitive App Store policies. Security Cooperation: The company faced scrutiny over its stance on user privacy vs. assisting law enforcement in investigations, such as the Apple vs. FBI case. Despite these, Apple often highlights its initiatives in safety, security, and supply chain oversight, such as blocking billions in fraudulent App Store transactions.

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