Apple Lakeside Shopping Center

Reviews

• YH

  Yumei He

  4 days ago
  1.0
  The worst apple store visited in 18 years
• WS

  Wolfgang Szutie

  6 days ago
  1.0
  Poor...I drove from Pensacola (over 200 miles one way) to trade in my pro max 15 to a pro max 17. Called the store to make appointment with associate and was told I did not need one. It took over 2 hours to make the upgrade. Sat with an associate who multi-tasked with everyone on the set up table beside me. It was horrible plus they could not set up my verizon so I had to walk to verizon to get service. Disgusted...would never go there again it was a waste of time and gasoline money. Apple need to get better trained associates for your products! Also Apple charged you a sales tax on everything including insurance for the iphone.
• GR

  Gerard Reidling

  Apr 22, 2026
  5.0
  If you're in the market shop for a phone or upgrade this is the place to go. I think they have every phone that you're looking for from old to new from pre-owned to new. A lot of service people to help. You just have to shop around for the right phone for the right price for you. Them all is a very great place and it's easy to locate in the mall
• JJ

  JEMEL

  Apr 3, 2026
  5.0
  I want to personally recognize Alexis, a Technical expert at the Apple Store, for delivering an outstanding customer experience. Alexis went far above and beyond to help me with my issue. From the moment I arrived, she was professional, patient, and incredibly knowledgeable. She took the time to fully understand my concerns, walked me through everything step by step, and made sure I was completely taken care of before I left. What truly set Alexis apart was her attitude and dedication. She didn’t just fix the”problem” she made the entire experience smooth, and genuinely positive. Her level of care and attention to detail is rare, and it reflects extremely well on Apple as a whole. Employees like Alexis are the reason customers continue to trust and value Apple. I sincerely hope her leadership team recognizes the impact she’s making, because she represents the highest standard of customer service. Thank you again, Alexis, for going above and beyond. It truly made a difference.
• NA

  Narcisa Anchundia

  Apr 2, 2026
  2.0
  This location appears to operate with a strong emphasis on loss prevention, which may stem from past incidents involving theft. However, this approach can unintentionally create an environment where customers feel judged based on appearances rather than treated with trust and professionalism. While maintaining security is important, the overall customer experience would benefit from a more balanced approach—one that ensures safety without compromising respect and inclusivity. A more welcoming and customer-focused attitude would significantly improve the perception of the store and encourage a more positive shopping experience.

Frequently Asked Questions About Apple Lakeside Shopping Center