Apple Mall of Louisiana

Reviews

• RB

  Rob Braquet

  6 days ago
  1.0
  Just purchased an IPhone 18 Pro Max that keeps going into SOS mode. The only way I can make a call in or out is on WIFI. Spent an hour on a support call with AT&T only to find out it’s an Apple problem. I used Apple Support to run remote diagnostics for another 35 minutes only to be told I needed to go to the store. Support offered an appointment in 4 days or I could just walk in and wait. Since I currently have no way of making or receiving a call without WIFI, I went to the store and waited. Got to the store and was told it would be 90 minutes before I could be seen & they suggested I go walk around the mall until then. Seconds away from a meltdown, I asked to speak to a manager and I was directed to a man. He proceeded to tell me it was not an Apple problem, it was an AT&T problem and that’s the best he could do. He then explained that I could speak to a manager who might be able to help in some way that he could not. Well, I thought I was speaking to a manager… Then I get to explain it all to the manager. She was able get me seen about an hour earlier than I was scheduled, so I was happy about that. Then I find out the phone the phone (that doesn’t have an Apple problem) needs to be replaced! I was told to “sign” here, a replacement would be ordered, it will take 3-5 days, and they will call when it gets to the store. I asked what I was supposed to do until the phone comes in and I swear I heard “crickets” over the silence. No employee was ever rude, but rude is better than unhelpful with a smile. It is completely unacceptable that they think it’s okay that I have no way of making or receiving calls for the next 3-5 days. No loaner offered, only smiles. I now have to try to get an iPhone 14 reactivated for a few days so I can make calls. Very disappointed with Apple and the lack of customer service.
• K

  İsa K

  Sep 23, 2026
  5.0
  I bought three iPhone 18 Pro Max phones. The member of staff who attended to me was definitely very rude. I told her I was from Turkey and that I didn’t know much about the phone, as this was my first Apple device. The woman insisted I buy a 20-watt charging adapter. Whilst I was trying to explain Apple’s new fast-charging feature to her, she didn’t even know what it was. You simply don’t treat people this rudely. I’m adding this review here in the hope that she might read it and realise her mistake. Also, as I do not know her name, I cannot mention it, but I can provide a description if necessary.
• ON

  Oleksandra Nesvitaieva

  Sep 19, 2026
  5.0
  I had a wonderful experience at the Apple Store today, and I especially want to thank Pat for his help. We were having some difficulties with setting up an international SIM/eSIM on a new iPhone, and Pat was incredibly patient, knowledgeable, and kind throughout the whole process. He took the time to understand the situation, explained everything clearly, and went above and beyond to make sure everything was working properly before we left. It was honestly one of those experiences where you can tell that someone genuinely cares about helping people. Thank you so much, Pat, for making what could have been a stressful situation so easy and pleasant! Apple is lucky to have employees like him.
• EW

  Eric Williamson

  Sep 18, 2026
  5.0
  Wonderful experience. We'll organize, clean and everyone was kind and professional.
• AW

  Al White

  Sep 16, 2026
  5.0
  Great customer service. My computer was completely operational after leaving there. I love our Apple Store in Baton Rouge, LA.

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