VCA Fairleigh Animal Hospital

Reviews

• KK

  Kat

  Sep 2, 2026
  5.0
  Teanna and Christian were both fantastic with my cat Ruth. It is very evident that every employee here loves and deeply cares for animals. They made sure I was aware of any costs every step of the way, and treated my cat as their own. I am thoroughly impressed.
• EN

  Ema Noe

  Aug 18, 2026
  1.0
  They have unrealistic 5 min role that they don't tell you about so be aware if you late 5 mins they won't let you in BUT they can easliy keep you waiting 15 or 30 mins after you come on time and there is no rule aganist this. No respect from doctors and over all there no consistency from the veterinarians. Only front desk staff and tech are great.
• JS

  joyce sowders

  Jul 28, 2026
  1.0
  woulndnt take my pet back there if the services were free and the staff was rude.
• AL

  Alex Luckert

  Jul 14, 2026
  1.0
  Let me start by saying - the veterinary care here is great; I love the doctors and the techs and have always felt that they have taken great care of my dog and that they listen to my concerns and treat myself and my animals with care. The office manager on the other hand - HORRIBLE. My husband was told over the phone that our appointment was at 2:30 and we received no further communication due to technical errors on their end (that.I have attempted to resolve in the past); he arrived to the appointment at 2:30 and was told he could not be seen due to being past the five minute grace period for appointments and that our appointment was actually scheduled for 2:20. We have been loyal clients since 2020 and never had an issue prior to this, when I spoke to the office manager she offered nothing other than backhanded apologies never admitting to any fault on their end, accused my husband of lying about the details of the situation, and refused to take any accountability for the situation. The only apology I got was "well I'm sorry IF that happened" instead of accepting that they were, at the minimum, partially at fault (even though, in my opinion they are fully at fault). I explained to her that I can admit fault when I am in the wrong and that I would not be this upset if I felt we had done anything wrong; I felt that the customer service in this situation was severely lacking due to lack of communication on their end and failure to take responsibility. As a business, if you make a mistake you should attempt to fix it rather than gaslight your customers through half-hearted, backhanded apologies and accusing them of lying. I truly feel that the office should have found a way to work us in but understand that it was not possible and that we can't go back and fix what has already happened so truly all I was seeking on this phone call was a genuine apology that I never got; never once was a single ounce of true accountability in the situation taken by her and the only "I'm sorry" I got was "IF" something happened as if she did not believe a single word I was saying over the phone. I also mentioned that I had had minor adverse experiences with other front office staff that were more just mildly annoying (not worthy of calling a manager, just things that had not happened in the past) and she became upset because I would not name specific staff. I told her I was uncomfortable doing so because by goal was not to get anyone in trouble on this phone call but rather to express my frustration with the lack of communication about the change in grace period and how this particular situation was handled. I was not going to write this review until the office manager told me that my husband admitted in office to being late to the 2:20 appointment which never happened and insinuated he was lying about the entire situation which, in my opinion, is beyond unprofessional.

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