Best Buy

Reviews

• AG

  Amaya Garcia-Timko

  4 days ago
  1.0
  I don’t recommend ordering from Best Buy. I ordered a fridge with installation and this is how the delivery people left my water line. They bent it and zip tied it as a way to “cap” it off. Now it is bent and broken and leaking. I had to turn off the water. I called and one person told me I would hear back in a day, one person in 14, and one person in 10 days. I went to the store and they said I would hear back in 3 business days and they would call me with details shortly. I haven’t heard back. I was told by Best Buy the delivery people are not authorized to perform plumbing modifications and if I make repairs myself they likely won’t cover the cost. So here I am… No water, no clear direction on whether I can get it fixed myself, and no offer from Best Buy to repay any bit of the fridge or any financial help other than IF they approve my claim I might get reimbursed. It’s a real shame. Also their entire customer service is a call center with no clear understanding of Best Buy’s policies. They really left me in a tough spot when all they had to do was plug in a new fridge. Edit: considering Best Buy has responded I would like to point out I called multiple times, went to the store, dm’d Best Buy on instagram and was given the same lack of help. I would just have to wait 3 business days. No resolution, no offer to provide immediate help or any level of compensation for all of this trouble, and for me to wait was the best they could offer.
• CR

  Carsen Roe

  May 6, 2026
  3.0
  The staff there are phenomenal and super friendly as well as knowledgeable about what they’re talking about. The management on the other hand is what I had issues with. I was in there to get a camera and everything went well until the manager came over trying to peer pressure me into their credit card. I do not want a credit card nor will I, especially a store credit card. I tried paying for said camera with tap and it would not go through. Tried my physical card and it did not go through and my friend tried her card both ways as well so clearly it wasn’t user error. The same thing happened at a second register as well. The employee called over his manager and he kept asking why I didn’t want a credit card and to sum up the interaction told me if I don’t get a credit card I cannot purchase the camera today. Eventually my friends card ended up going through after 4 more tries of tapping, inserting, and swiping. The employee apologized whereas the manager treated me as if I wasn’t worth his time or effort. Do better management
• MW

  Matt Wells

  May 3, 2026
  1.0
  Called customer service and I was told I could drop off the return. I brought it to the St. Matthews store and they told me I could not drop it off and had to mail it. I went home and called customer service and they said the store told me wrong and they were wrong for not taking it. Get it together. Wasted my time.
• DC

  Don Cook

  Apr 29, 2026
  1.0
  Horrible delivery service. TV didn’t show up when scheduled yesterday. Called customer service and they had the delivery people call me. They told me they went to pick up the tv, but they refused to release it to them for delivery. But instead of calling me and letting me know this, they let me wait all day and just didn’t show up. Very inconsiderate and unprofessional. If it doesn’t arrive on the new delivery date, I’m going to cancel the order and demand a refund. UPDATE: Yesterday was the new delivery date, and once again, after waiting all day, my tv never showed up. I called the customer support line after 8pm and cancelled the tv order and they initiated a refund. Overall, the experience has been infuriating. This veteran won’t be spending money at Best Buy anymore, and I suggest you don’t either.
• JA

  Justin Armbruster

  Apr 18, 2026
  1.0
  Ordered an open box item that was fulfilled by Best Buy warehouse in shepherdsville, and received an entirely different item in the box. The box was sealed by Best Buy in Best Buy tape but upon opening the item was missing. Cole, the local manager on Shelbyville road was dismissive and I was sent away with no credit or item or offer for help. The behavior and treatment of a paying customer is completely unacceptable. After multiple visits and calls to customer support, Best Buy claims that I have no option or recourse, and they do not have the resources to reverse follow the specific item sku or serial number of the item in their system to determine the exact spot of theft. So now I have no item, no refund, no recourse on an expensive purchase. Stay clear of this location and items fulfilled by shephersville KY warehouse.

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