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Best Buy

4.1
(5,146 reviews)

Business Details

5085 Shelbyville Rd, Louisville, KY
40207, United States
(502) 259-9577

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
5085 Shelbyville Rd, Louisville, KY
40207, United States

Hours

Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 9:00 PM
Sunday10:00 AM - 8:00 PM

Products & Services

8 lists · 58 items

Explore offerings from Best Buy on 5085 Shelbyville Rd in Louisville, with popular get started with a free in-home consultation in [city], [state], geek squad: your experts for installing a smart home system in [city], [state], strong wi-fi is the key to your smart home, and smart home security, smart home products and installation available at this location.

Tech Solutions

5 items

Inspiration, Innovation & Tech Help

In addition to assisting you with your troubleshooting and repair needs, you can also depend on Geek Squad to: • Help you discover inspiring new technology • Keep you up-to-date on the latest tech innovations • Provide you with the help you need to get more out of your tech, electronics and appliances

New Technology Solutions to Make Life Better

Our tech experts keep their fingers on the pulse of <a href="http://www.bestbuy.com/site/misc/new-technology/pcmcat234500050002.c?id=pcmcat234500050002">new technology</a>, so you can stay up-to-date on what’s hot, as well as what’s just around the corner. Whether you’re interested in top tech designed to make life more convenient, innovations that speed up and automate mundane tasks, or the “wow” tech that makes your heart beat faster, we can help you figure out what to buy, and how to put it to its best use. Another way to inform your best shopping decision is to use our easy-to-use, easy-to-understand <a href="http://www.bestbuy.com/site/other-product-categories/buying-guides/pcmcat322800050004.c?id=pcmcat322800050004&type=category&id=pcmcat322800050004">buying guides</a> that walk you through important comparisons and considerations. You’ll find something helpful for whatever category you’re interested in, from 3D printers and blenders to 4K Ultra HD TVs and coffee makers.

New Tech & Top Products

To help you decide which cool gadgets, electronics or appliances best suit your lifestyle, check out our <a href="http://www.bestbuy.com/site/electronics/top-rated-products/pcmcat140900050011.c?id=pcmcat140900050011">top-rated products</a> to see what other customers are recommending. You’ll find comments from customers who purchased the item, used it, and then took the time to rate it. The Ratings & Reviews section for each item not only shows you what was said, but also groups positive and negative remarks together to provide a well-rounded report card of how the item performs. All of this is aimed at helping you make your best buying decision.

Creative Ways to Use Your New Technologies

Once you’ve determined which items suit you, you’ll want to be sure you’re doing everything you can to get the most out of them. A good way to do that is to browse our <a href="http://www.bestbuy.com/site/misc/inspire-learn/pcmcat748300491115.c?id=pcmcat748300491115">Inspire & Learn</a> section, intended to illuminate ways to put your new tech to its best use, often with outside-the-box suggestions. It’s empowering to take full control of the tech in your life, whether that means finding ways to streamline your home DIY projects, or new ways to simplify and enhance tasks you perform every day.

Tech Troubleshooting Tips

Finally, you can always count on Geek Squad to provide you with the <a href="http://www.bestbuy.com/site/geek-squad/tech-tips/pcmcat748301867970.c?id=pcmcat748301867970">tech tips</a>, expert articles, videos and guides you need to keep your tech working right. Plus, we can help you set up your electronics and teach you how to use them. We can also give you simple tricks to get more out of your devices or help you troubleshoot any problems, if needed. To that end, take a look at our informative guides packed with tips to help you troubleshoot a number of common technology issues. And of course, on those occasions when you’d prefer to let an expert take care of it, <a href="http://www.bestbuy.com/site/electronics/geek-squad/pcmcat138100050018.c?id=pcmcat138100050018">Geek Squad</a> is here for you. Our experts can diagnose and resolve just about any tech issue you may be experiencing, big or small, 24/7.

Smart Home Pages Content

4 items

Get Started with a Free In-Home Consultation in [city], [state]

Get Started with a Free In-Home Consultation in [city], [state]

Smart home technology is becoming incredibly popular, with hundreds of products hitting the marketplace. With everything from voice-activated speakers like Amazon Echo and Google Home to the Ring doorbell and Nest thermostat, it can be confusing sorting through all the products for a home automation system. A much easier option is to schedule an <a href="https://www.bestbuy.com/site/in-home-consultation/free-smart-home-consultation/pcmcat1501616148363.c?id=pcmcat1501616148363">In-Home Consultation</a> in the comfort of your home. One of our In-Home Advisors will visit you, explain product choices and show you what's possible in a smart home. If you decide to purchase smart home products, your In-Home Advisor can coordinate all deliveries and installation.

Geek Squad: Your Experts for Installing a Smart Home System in [city], [state]

Geek Squad: Your Experts for Installing a Smart Home System in [city], [state]

Whether you're looking to build a complete automated home system, or just focusing on one area like home security, home lighting control or whole house audio, Geek Squad Agents can take care of your installation with ease. They have the expertise to handle a wide range of home control products, and will find optimal places to install your devices. Geek Squad offers a full selection of smart home automation services, including: <a href="http://www.bestbuy.com/site/on-site-smart-doorbell-installation/5732345.p?skuId=5732345">Smart Doorbell Installation</a> <a href="http://www.bestbuy.com/site/smart-door-lock-installation/5894802.p?skuId=5894802">Smart Door Lock Installation</a> <a href="http://www.bestbuy.com/site/smart-thermostat-installation/9530094.p?skuId=9530094">Smart Thermostat Installation</a> <a href="http://www.bestbuy.com/site/promo/wifi-camera-setup">Wireless Camera Installation</a> <a href="http://www.bestbuy.com/site/promo/wired-camera-setup">Wired Camera Installation</a> <a href="http://www.bestbuy.com/site/geek-squad-setup/home-wi-fi-setup/pcmcat748302046653.c?id=pcmcat748302046653">Home Wi-Fi Setup & Support</a> <a href="http://www.bestbuy.com/site/smart-lighting-setup/9530118.p?skuId=9530118">Smart Lighting Setup</a> <a href="http://www.bestbuy.com/site/voice-control-setup/5803206.p?skuId=5803206">Voice Control Setup</a>

Strong Wi-Fi is the Key to Your Smart Home

Strong Wi-Fi is the Key to Your Smart Home

It's easy to forget that for a smart home to work successfully, you need to have the right router and a strong wireless network. Having home Wi-Fi service doesn't guarantee you're going to have fast home wireless Internet. Your router may not be in the best location, or it might be outdated. If you schedule an <a href="https://www.bestbuy.com/site/in-home-consultation/free-smart-home-consultation/pcmcat1501616148363.c?id=pcmcat1501616148363">In-Home Consultation</a>, your In-Home Advisor can perform a free in-home Wi-Fi analysis and suggest ways to improve your home network setup. For whole home automation, you may need a new router for the best possible Wi-Fi. Your In-Home Advisor can even work with you to schedule services like <a href="https://www.bestbuy.com/site/geek-squad-setup/home-wi-fi-setup/pcmcat748302046653.c?id=pcmcat748302046653">Home Wi-Fi Setup & Support</a>, to ensure your new router is set up correctly and your home network is optimized. With <a href="https://www.bestbuy.com/site/geek-squad-setup/home-wi-fi-setup/pcmcat748302046653.c?id=pcmcat748302046653">Home Wi-Fi Setup & Support</a>, a Geek Squad Agent will decide where to place your router to maximize performance and optimize Wi-Fi security. Your Geek Squad Agent can also optimize your Wi-Fi settings and recommend solutions for dead spots and slow speeds. You'll also get one or two years of Geek Squad Wi-Fi support via phone and Web, depending on which plan length you choose. Let the [city], [state] Geek Squad set up your home network to maximize your Wi-Fi performance.

Smart Home Security, Smart Home Products and Installation

Smart Home Security, Smart Home Products and Installation

Home security service and home security products are some of the most requested items for a smart home. You can now see who's at your door, or who's making noise outdoors, just by viewing a camera feed on your smartphone app. You can program your lights to turn on and off during vacations, set a home alarm, and set a code on your smart door locks so trusted people can enter while you're away. If you schedule a free <a href="https://www.bestbuy.com/site/in-home-consultation/free-smart-home-consultation/pcmcat1501616148363.c?id=pcmcat1501616148363">In-Home Consultation</a>, your In-Home Advisor can explain the smart home security systems and products that are possible, security alarm systems, and the Geek Squad services that are available, including: <a href="http://www.bestbuy.com/site/on-site-smart-doorbell-installation/5732345.p?skuId=5732345">Smart Doorbell Installation</a> <a href="http://www.bestbuy.com/site/smart-door-lock-installation/5894802.p?skuId=5894802">Smart Door Lock Installation</a> <a href="http://www.bestbuy.com/site/promo/wifi-camera-setup">Wireless Camera Installation</a> <a href="http://www.bestbuy.com/site/promo/wired-camera-setup">Wired Camera Installation</a> <a href="http://www.bestbuy.com/site/smart-lighting-setup/9530118.p?skuId=9530118">Smart Lighting Setup</a> <a href="http://www.bestbuy.com/site/voice-control-setup/5803206.p?skuId=5803206">Voice Control Setup</a> Having a home security system with an alarm system, light control and other smart home products can provide more peace of mind for you and your family. The [city], [state] Best Buy and Geek Squad can help you choose the right products, perform professional installations, and troubleshoot any issues that arise in the future.

Specialty Shops and Services

16 items

Camera Experience Shop

More cameras. More help. More hands-on. Come in to experience camera shopping the way it should be.

Apple Shop

Visit our store-within-a store for all things Apple: Mac, iPad, iPhone, Apple TV and more.

Windows Store

Get help from Microsoft experts and try out a full range of Microsoft products and accessories.

Samsung Open House

Step into an innovative kitchen and laundry room filled with appliances.

Samsung Experience Shop

Try the latest Samsung devices, chat with experts, and get help in Samsung Skills Workshops.

LG Experience

Discover the incredible pictures, theater-quality sound and stunning video of the latest LG TVs.

Sony Experience

Sony experts are ready to show you the latest TVs, sound bars and gaming experiences from Sony.

Dyson Demo Experience

Our pros show the latest Dyson technology in floor care, personal care and air treatment.

In-Home Consultation

An In-Home Advisor can visit your home, show you what's possible and create a plan.

Alienware Experience Shop

Step into the Alienware PC gaming experience. Try our fully loaded systems and get lost in the game.

Best Buy Categories

12 items

Computers & Tablets

<a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat138500050001&st=categoryid%24pcmcat138500050001&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Laptops</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat143400050013&st=categoryid%24pcmcat143400050013&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Desktops & All-in-One Computers</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat209000050008&st=categoryid%24pcmcat209000050008&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Tablets</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat143700050048&st=categoryid%24pcmcat143700050048&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Monitors</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=abcat0712000&st=categoryid%24abcat0712000&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">PC Gaming</a>

TV & Home Theater

<a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat333800050003&st=pcmcat333800050003_categoryid%24abcat0101001&qp=verticalresolution_facet%3DResolution~2160p%20(4K)%5Estorepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">4K Ultra HD TVs</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat220700050011&st=pcmcat220700050011_categoryid%24abcat0101001&qp=features_facet%3DFeatures~Smart%20Capable%5Estorepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Smart TVs</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?_dyncharset=UTF-8&browsedCategory=pcmcat748302046012&id=pcat17071&iht=n&ks=960&list=y&qp=condition_facet%3DCondition~Open-Box&sc=Global&st=categoryid%24abcat0101000&type=page&usc=All%20Categories%5Estorepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Open Box TVs</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=abcat0205007&st=categoryid%24abcat0205007&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Sound Bars</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=abcat0106004&st=categoryid%24abcat0106004&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">TV Mounts</a>

Video Games

<a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat1572034351415&st=categoryid%24pcmcat1572034351415&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">PlayStation 5</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat1560455091535&st=categoryid%24pcmcat1560455091535&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Xbox Series X|S </a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat1476977522176&st=categoryid%24pcmcat1476977522176&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Nintendo Switch</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=abcat0700000&st=categoryid%24abcat0700000&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Video Games</a>

Cell Phones

<a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat311200050005&st=categoryid%24pcmcat311200050005&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Unlocked Phones</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat305200050000&st=categoryid%24pcmcat305200050000&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">iPhones</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat305200050001&st=categoryid%24pcmcat305200050001&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Samsung Galaxy</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat158500050014&st=categoryid%24pcmcat158500050014&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Prepaid Phones</a>

Audio

<a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat144700050004&st=categoryid%24pcmcat144700050004&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Headphones</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=abcat0205000&st=categoryid%24abcat0205000&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Speakers</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat331200050015&st=pcmcat331200050015_categoryid%24abcat0204000&qp=features_facet%3DFeatures~Wireless%5Estorepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Wireless Headphones</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat310200050004&st=categoryid%24pcmcat310200050004&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Bluetooth & Wireless Speakers</a>

Appliances

<a href="https://www.bestbuy.com/site/refrigerators/all-refrigerators/pcmcat367400050001.c?id=pcmcat367400050001&extStoreId=[corporateCode]">Refrigerators</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?browsedCategory=abcat0910000&fs=saas&id=pcat17071&iht=n&ks=960&list=y&nrp=15&sc=Global&st=categoryid%24abcat0910000&type=page&usc=All%20Categories&extStoreId=[corporateCode]">Washers & Dryers</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?browsedCategory=abcat0905001&cp=1&id=pcat17071&iht=n&ks=960&list=y&nrp=15&sc=Global&st=categoryid%24abcat0905001&type=page&usc=All%20Categories&extStoreId=[corporateCode]">Dishwashers</a> <a href="https://www.bestbuy.com/site/microwaves/all-microwaves/pcmcat748301803023.c?id=pcmcat748301803023&extStoreId=[corporateCode]">Microwaves</a>

Smart Home, Security & Wi-Fi

<a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat308100050020&st=categoryid%24pcmcat308100050020&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Security Cameras & Surveillance</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat345400050002&st=categoryid%24pcmcat345400050002&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Smart Lighting</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat308100050014&st=categoryid%24pcmcat308100050014&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Smart Plugs & Outlets</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat1477674238305&st=categoryid%24pcmcat1477674238305&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Smart Speakers & Displays</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=abcat0503000&st=categoryid%24abcat0503000&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Wi-Fi & Networking</a>

Cameras, Camcorders & Drones

<a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat186400050004&st=pcmcat186400050004_categoryid%24abcat0401005&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Digital SLR Cameras</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=abcat0401001&st=categoryid%24abcat0401001&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Point & Shoot Cameras</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat214000050005&st=pcmcat214000050005_categoryid%24pcmcat234200050001&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Mirrorless Cameras</a> <a href=" https://www.bestbuy.com/site/digital-camera-accessories/camera-lenses/abcat0410018.c?id=abcat0410018&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Camera Lenses</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat369900050001&st=categoryid%24pcmcat369900050001&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Drones</a>

Wearable Technology

<a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat321000050004&st=categoryid%24pcmcat321000050004&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Smartwatches & Accessories</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=abcat0301006&st=categoryid%24abcat0301006&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Fitness & GPS Watches</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat748300489081&st=categoryid%24pcmcat748300489081&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Apple Watch</a>

Health, Fitness & Beauty

<a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat210000050008&st=categoryid%24pcmcat210000050008&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Activity Trackers & Pedometers</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=abcat0301006&st=categoryid%24abcat0301006&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Fitness & GPS Watches</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=abcat0915005&st=categoryid%24abcat0915005&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Shaving & Hair Removal</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=abcat0915009&st=categoryid%24abcat0915009&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Hair Care</a>

Home, Furniture & Office

<a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=abcat0900000&st=categoryid%24abcat0900000&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Appliances</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat249700050006&st=categoryid%24pcmcat249700050006&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Furniture & Decor</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=abcat0805000&st=categoryid%24abcat0805000&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Office</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=abcat0911000&st=categoryid%24abcat0911000&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Vacuum Cleaners & Floor Care</a>

Toys, Games & Collectibles

<a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat1492451998184&st=categoryid%24pcmcat1492451998184&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Toys</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat274200050008&st=categoryid%24pcmcat274200050008&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Games, Puzzles & Cards</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat748302046148&st=categoryid%24pcmcat748302046148&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Licensed Collectibles</a>

Magnolia Design Center Products

4 items

Audio

<a href="https://www.bestbuy.com/site/magnolia-audio/magnolia-home-theater-speakers/pcmcat143200050022.c?id=pcmcat143200050022">Speakers & Soundbars</a> <a href="https://www.bestbuy.com/site/magnolia-audio/magnolia-home-theater-receivers/pcmcat143200050023.c?id=pcmcat143200050023">Receivers & AV Separates</a> <a href="https://www.bestbuy.com/site/magnolia-audio/premium-cd-players-turntables/pcmcat1492539864225.c?id=pcmcat1492539864225">CD Players & Turntables</a> <a href="https://www.bestbuy.com/site/magnolia-audio/magnolia-wireless-multiroom-audio/pcmcat748300662269.c?id=pcmcat748300662269">Wireless & Streaming</a> <a href="https://www.bestbuy.com/site/magnolia-audio/magnolia-headphones/pcmcat748300662394.c?id=pcmcat748300662394"> Headphones </a>

Video

<a href="https://www.bestbuy.com/site/magnolia-home-theater/magnolia-home-theater-tvs/pcmcat143200050016.c?id=pcmcat143200050016">TVs</a> <a href="https://www.bestbuy.com/site/magnolia-tv-and-video/magnolia-projectors-and-screens/pcmcat748300662305.c?id=pcmcat748300662305">Projectors</a> <a href="https://www.bestbuy.com/site/magnolia-tv-and-video/magnolia-home-theater-blu-ray-dvd-players/pcmcat143200050021.c?id=pcmcat143200050021">Blu-ray Players</a> <a href="https://www.bestbuy.com/site/magnolia-tv-and-video/magnolia-streaming-media-players/pcmcat748300662364.c?id=pcmcat748300662364">Streaming Media Players</a>

Furniture & Accessories

<a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat1494446488590&st=pcmcat1494446488590_categoryid%24pcmcat249700050007&qp=collection_facet%3DCollection~Magnolia%20Home%20Theater%5Ecategory_facet%3DHome%20Theater%20Seating~abcat0106009">Seating</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat143200050025&st=pcmcat143200050025_categoryid%24abcat0106000&qp=collection_facet%3DCollection~Magnolia%20Home%20Theater%5Ecategory_facet%3DTV%20Mounts~abcat0106004">Cabinets, Stands & Mounts</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat748300660981&st=pcmcat748300660981_categoryid%24abcat0107000&qp=collection_facet%3DCollection~Magnolia%20Home%20Theater%5Ecategory_facet%3DA%2FV%20Cables%20%26%20Connectors~abcat0107015">Cables</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&st=Accoustic%20treatments&_dyncharset=UTF-8&id=pcat17071&type=page&sc=Global&nrp=&sp=&qp=brand_facet%3DBrand~Acoustic%20Geometry&list=n&af=true&iht=y&usc=All%20Categories&ks=960&keys=keys">Acoustic Treatments</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat748300660981&st=pcmcat748300660981_categoryid%24abcat0107000&qp=collection_facet%3DCollection~Magnolia%20Home%20Theater%5Ecategory_facet%3DA%2FV%20Surge%20Protectors%20%26%20Power~abcat0107045">Power Filtration</a>

Smart Home

<a href="https://www.magnoliaav.com/expert-guides/smart-home-guide/">Whole Home Systems</a> <a href="https://www.magnoliaav.com/expert-guides/networking/">Networking</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat748300660981&st=pcmcat748300660981_categoryid%24abcat0107000&qp=collection_facet%3DCollection~Magnolia%20Home%20Theater%5Ecategory_facet%3DRemote%20Controls~abcat0107039">Remotes</a>

Magnolia Home Theater Products

4 items

Audio

<a href="https://www.bestbuy.com/site/magnolia-audio/magnolia-home-theater-speakers/pcmcat143200050022.c?id=pcmcat143200050022">Speakers & Soundbars</a> <a href="https://www.bestbuy.com/site/magnolia-audio/magnolia-home-theater-receivers/pcmcat143200050023.c?id=pcmcat143200050023">Receivers & AV Separates</a> <a href="https://www.bestbuy.com/site/magnolia-audio/premium-cd-players-turntables/pcmcat1492539864225.c?id=pcmcat1492539864225">CD Players & Turntables</a> <a href="https://www.bestbuy.com/site/magnolia-audio/magnolia-wireless-multiroom-audio/pcmcat748300662269.c?id=pcmcat748300662269">Wireless & Streaming</a> <a href="https://www.bestbuy.com/site/magnolia-audio/magnolia-headphones/pcmcat748300662394.c?id=pcmcat748300662394"> Headphones </a>

Video

<a href="https://www.bestbuy.com/site/magnolia-home-theater/magnolia-home-theater-tvs/pcmcat143200050016.c?id=pcmcat143200050016">TVs</a> <a href="https://www.bestbuy.com/site/magnolia-tv-and-video/magnolia-projectors-and-screens/pcmcat748300662305.c?id=pcmcat748300662305">Projectors</a> <a href="https://www.bestbuy.com/site/magnolia-tv-and-video/magnolia-home-theater-blu-ray-dvd-players/pcmcat143200050021.c?id=pcmcat143200050021">Blu-ray Players</a> <a href="https://www.bestbuy.com/site/magnolia-tv-and-video/magnolia-streaming-media-players/pcmcat748300662364.c?id=pcmcat748300662364">Streaming Media Players</a>

Furniture & Accessories

<a href="https://www.bestbuy.com/site/magnolia-tv-stands-mounts-furniture/magnolia-home-theater-furniture/pcmcat748300662476.c?id=pcmcat748300662476">Seating</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat143200050025&st=pcmcat143200050025_categoryid%24abcat0106000&qp=collection_facet%3DCollection~Magnolia%20Home%20Theater%5Ecategory_facet%3DTV%20Mounts~abcat0106004">Cabinets, Stands & Mounts</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat748300660981&st=pcmcat748300660981_categoryid%24abcat0107000&qp=collection_facet%3DCollection~Magnolia%20Home%20Theater%5Ecategory_facet%3DA%2FV%20Cables%20%26%20Connectors~abcat0107015">Cables</a> <a href="https://www.bestbuy.com/site/magnolia-accessories/magnolia-acoustical-treatments/pcmcat1516117105394.c?id=pcmcat1516117105394 ">Acoustic Treatments</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat748300660981&st=pcmcat748300660981_categoryid%24abcat0107000&qp=collection_facet%3DCollection~Magnolia%20Home%20Theater%5Ecategory_facet%3DA%2FV%20Surge%20Protectors%20%26%20Power~abcat0107045">Power Filtration</a>

Smart Home

<a href="https://www.bestbuy.com/site/magnolia-inspiration/smart-spaces/pcmcat1528730835579.c?id=pcmcat1528730835579 ">Whole Home Systems</a> <a href="https://www.bestbuy.com/site/magnolia-accessories/magnolia-home-theater-networking/pcmcat748300662529.c?id=pcmcat748300662529 ">Networking</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat748300660981&st=pcmcat748300660981_categoryid%24abcat0107000&qp=collection_facet%3DCollection~Magnolia%20Home%20Theater%5Ecategory_facet%3DRemote%20Controls~abcat0107039">Remotes</a>

Apple

9 items

We are an Apple Authorized Service Provider

Need a repair? As an Apple Authorized Service Provider, our location is certified in repairing iPhone, iPad, iPod, Mac and more. We have Geek Squad Agents that are certified in servicing and repairing Apple devices. We can help no matter how you're covered or where you purchased your device. Plus, all service parts come directly from Apple.

iPhone Repair

We can repair iPhone 8 Plus, iPhone 8, iPhone 7 Plus, iPhone 7, iPhone SE, iPhone 6s Plus, iPhone 6s, iPhone 6 Plus, iPhone 6 and iPhone 5s, iPhone 5c and iPhone 5.

Mac Repair

We can repair MacBook, MacBook Pro, MacBook Air and iMac.

iPad Repair

We can repair 9.7-inch iPad Pro, 12.9-inch iPad Pro, iPad Air 2, iPad Air, iPad mini 2, iPad mini 4 and more.

iPod Repair

We can repair iPod touch, iPod nano and iPod shuffle.

Beats Repair

We can repair wireless Powerbeats 2 in-ear headphones, wireless Studio over-ear headphones, Solo2 on-ear headphones and urBeats in-ear headphones.

AirPods Repair

We can repair components such as the AirPods and charging case.

Apple Watch Repair

We can repair Apple Watch and Apple Watch Sport.

Apple TV Repair

We can repair Apple TV 4th Generation and Apple TV 3rd Generation.

General Repairs

General Repairs

· General Repairs · Cracked screens · Display issues · Software issues · Speaker replacement/audio issues · Power/charging/battery issues · Camera replacement · Receiver/microphone replacement · Vibe motor replacement · Battery replacement · Operating system upgrades · Wi-Fi troubleshooting

Home Theater Pages Content

4 items

Mounting and Installation Services

Mounting and Installation Services

You can count on the [city], [state] Geek Squad team for everything entertainment-related, and more, not just home theater installation. No job is too big or too small. Whether you want <a href="http://www.bestbuy.com/site/tv-home-theater-services/tv-mounting-packages/pcmcat748300648009.c?id=pcmcat748300648009#1">TV mounting</a> (even if you didn't get your television at Best Buy), video/DVD player, <a href="http://www.bestbuy.com/site/cord-cutting-service-antenna-streaming-device/5809103.p?skuId=5809103">streaming device or TV antenna connection</a>, or just want to know how to program a <a href="https://www.bestbuy.com/site/remote-control-programming/7983578.p?skuId=7983578">universal remote</a> to give you all-in-one control of your entertainment options, we're ready to help. Do you need your cable concealed behind the walls? No problem. TV mounting services determining the ideal position so everyone in the room has a great view? You got it. Configure your smart TV or smart Blu-ray player apps for media streaming? Sure thing. Television installation over your brick or rock fireplace? Check. <a href="http://www.bestbuy.com/site/geek-squad-tv-calibration/8586559.p?skuId=8586559">TV calibration</a> to be sure you're getting the optimum colors and the sharpest images your television can provide? You're covered. If it's anything related to <a href="http://www.bestbuy.com/site/tv-home-theater-services/tv-mounting-packages/pcmcat748300648009.c?id=pcmcat748300648009">TV mounting and setup</a>, we can handle it for you.

Enhance the System You Already Own

Enhance the System You Already Own

Sometimes when you're looking to upgrade your entertainment system, instead of starting from scratch, it makes more sense to transform an existing space. We'll evaluate your acoustics and layout, along with your current equipment, then make recommendations for ways to add entertainment excitement to your room. Maybe you'd be best served by surround sound installation, with speakers and subwoofers positioned on walls, in-wall or in-ceiling. Or maybe you want to enjoy your music all around your home, or out on the patio or deck. We'll take care of it, perhaps using wireless home theater components, and an audio transmitter, for instance. Often a relatively minor tweak to your home audio system design can bring a robust new exuberance to the room, without a full audio install.

Geek Squad [city], [state]: We're Here for You

Geek Squad [city], [state]: We're Here for You

Your local Geek Squad team is based out of the Best Buy store situated at [address] in [city], [state]. Along with home theater system installation, the Geek Squad [city] offers a full range of services, including repair and installation of appliances, computers, car electronics, cameras and camcorders, cell phones, wearable technology, and more, plus we're experts on the full range of connected and smart home services. We specialize in keeping your tech in working order, and in helping you optimize your life, and your entertainment, in a new tech world. We're available 24 hours a day to help over the phone or using remote online chat. And, you can always schedule a [city], [state] agent to come to your home or office for any of your design, installation, optimization and programming support needs.

Creating Your Dream Home Theater System

Creating Your Dream Home Theater System

In [city], [state] area, we're your go-to solution for designing and setting up home entertainment systems that provide unparalleled, customized multimedia experiences. We can help you develop the media room you've always dreamed of, as well as a comprehensive home audio system that enables your music to move with you from room to room, and a whole home video system that lets you pause a movie in one room and resume watching it in another. The high-performance sound and video experience you've always wanted is just a click or a phone call away. A great first step is to sign up for our free <a href="https://www.bestbuy.com/site/in-home-consultation/free-home-theater-consultation/pcmcat1501616248975.c?id=pcmcat1501616248975">In-Home Consultation</a>. You'll receive home theater recommendations from a highly trained In-Home Advisor in the comfort of your home. We can help design an ideal entertainment space, help you cut the cord on cable and satellite TV, send music around your home and stream videos to devices, and so much more. There's never any sales pressure or obligation to buy, and if you love the recommendations from your In-Home Advisor, they can be your single point of contact, from initial design to delivery and installation. Your In-Home Advisor will also be available for any future questions and new projects. Since we're familiar with all the latest home theater gear and equipment, we can help you configure your new system with the features you want from top to bottom, including audio, video, gaming, and control. We'll work with you regarding the placement of speakers, sound bars, screens and cords for optimal sound and viewing. Additionally, if you're doing a home remodel, we're happy to partner with your architect, contractor or builder to incorporate your entertainment plans into the project from the get-go.

Reviews

4.1
5,146 reviews
5 stars
2,774
4 stars
1,245
3 stars
493
2 stars
196
1 star
438
  • DM
    Debbie Mulcunry
    3 days ago
    1.0
    Best Buy has the worst customer service in the world. They just lost a customer for life!
  • SS
    Sam
    6 days ago
    1.0
    Never shopping at Best Buy ever again. Had such a horrible and stressful 5 weeks. I ordered almost $3000 worth of appliances, only for them to give me a horrible experience. I made sure to order everything early so once we move into our new house we would have everything in time( May 29). I had everything scheduled to be delivered and installed on June 15. Come June 15 and it was apparently cancelled, because all the items weren’t at the warehouse yet, even though I ordered it 3 weeks ago by then. And I asked for a timeframe for the washer and dryer because that was more important and they couldn’t even tell me that. I would call every single day and be on the phone for an hour to check up on if it arrived and they still didn’t know when. Then about a week and a half later I get a call saying oh it’s been here for a couple days already even though I asked them the day before. Then getting that scheduled was a pain too, for some reason they couldn’t schedule delivery, then finally a week later they scheduled it and the dryer came broken. So then I had to wait 5 more days for the new dryer. Finally washer and dryer were good. Now TV and ring cameras, again so many rescheduling from their end. Then on july 2 they finally told me they’re coming tomorrow (July 3) between 11-3. Then around 4 on July 3 they still didn’t come so I called them and they said oh they’re not coming today but couldn’t tell me why. Mind you I called the day before and early on a July 3rd to make sure it was going to come and they confirmed that it was. I was furious at this point because we stayed home even though we were planning on going out of state to visit family, so we stayed for no reason. She said the tv wasn’t at the warehouse but the 2 Best Buy locations near me had a couple in stock, again you guys had 5 weeks at this point to bring it to the warehouse. Then that day I went to Best Buy in person to sort it out. And the first thing they say is this orders a mess. Excuse me? You guys did it, why is it a mess. Even they didn’t know what to do. Then we decided to find our own handyman to mount the tv and we would just pick up the tv. He told us give us an hour to prepare it and you can pick it up. My husband came with our bigger car to pick up and it didn’t fit. So the next morning he went with his grandpas van to pick up and they wouldn’t give him the tv. They said his pick up is scheduled for Friday July 10. Even though yesterday we were told it’ll be ready in an hour. Even though the tv is in stock and available. They said there’s nothing they can do and couldn’t give us the tv. And the 2 ring cameras that was scheduled for July 11th wasn’t even going to come because apparently it was “cancelled”. We did not cancel it nor get the money back. So we ended up canceling the tv and 2 ring cameras all together and will go buy it elsewhere. Absolutely horrible experience and will never ever shop here again and will tell friends and family to avoid Best Buy.
  • SL
    susan lewis
    Jun 30, 2026
    5.0
    Uriah and Shayne helped my friend and me over and above the call of duty. We're both elderly and tech is quite over or heads. These young men couldn't have been nicer or more patient. Big Thanks to the princes of Best Buy in St Matthews in Louisville.
  • AC
    Ansley Crutchfield
    Jun 13, 2026
    5.0
    Went in with questions about cameras and Logan was so kind and incredibly helpful!! I’m so appreciative!! The store was even nearing closing and all employees were patient and happy to help. Thanks, Logan!!
  • BM
    Boris Minic
    May 23, 2026
    1.0
    Today I had one of the most frustrating retail experiences I’ve had in a long time at . I ordered a $1,200 e-bike online and received both an email and text confirmation stating that my order was ready for pickup. To save time, since I had my young nieces and nephews in the car and had already ordered food to pick up afterward, I selected curbside pickup. When I arrived, I completed the online check-in process and received the four-digit verification code that I was instructed to provide to the associate when they brought my order out. Except nobody ever came out with my order. After waiting around 20 minutes, I walked inside to see what was happening. The pickup counter was empty, yet what really irritated me was watching another customer who arrived after me get a wine cooler loaded into their vehicle. Clearly some curbside orders were being handled while mine was being ignored. I spoke with an associate at the register and explained the situation. I gave him my order number and could actually see on the monitor that my order status had turned red because of how long I had been waiting. I told them I would wait another five minutes, and if nobody came out, I was leaving and expected my order to be canceled and refunded. I waited longer, spoke with another associate outside who also had no idea what was going on, circled the building once more, and still nobody ever brought my order out. At that point, I left. I then called the customer service number to cancel the order and request a refund. Instead of getting help, I was bounced around between departments, repeatedly asked for information I had already provided, and was even told at one point that another department could help ship the item out immediately so no time was wasted. Instead, I was transferred right back into another queue. After spending over an hour on the phone with a supervisor, I was told they still could not cancel the order remotely and that I had to physically return to the store. When I went back and spoke with the store manager, Austin, the entire conversation felt like an attempt to shift blame onto me, despite the fact that I had proof on my phone including the pickup confirmation, check-in process, and verification code showing I followed the process exactly as instructed. I also asked Austin if he could provide contact information for a district or regional manager because I genuinely believe there is a major communication breakdown happening within this store’s curbside and online pickup process. If customers are being told their orders are “ready for pickup,” then those orders should actually be ready. If the store is short-staffed or unable to handle curbside orders properly that day, then curbside pickup should temporarily be disabled instead of wasting customers’ time. In my opinion, the responsibility for this entire situation falls on the store’s management and internal communication failures. Something was clearly mismanaged from the start, because there is no reason customers should receive confirmed pickup notifications for orders that are apparently not actually ready. What shocked me even more was being told, essentially, that there was nobody above the store manager that I could contact regarding the situation. That answer alone was extremely concerning. At this point, I would appreciate someone from Best Buy corporate or headquarters reaching out to me directly regarding this experience so this can hopefully be addressed before it happens to more customers. The most frustrating part of this entire situation wasn’t even the delay itself. It was the complete lack of communication, accountability, and urgency from nearly every level of customer service involved. What should have been a simple curbside pickup turned into hours wasted, multiple trips across town, hungry kids in the car, and a customer left doing all the legwork just to try to cancel an order that the store failed to deliver properly.

Frequently Asked Questions About Best Buy

What types of products can I find at Best Buy on 5085 Shelbyville Rd in Louisville, KY?

Best Buy offers TVs, computers, appliances, cameras, home electronics, and more at their Louisville location.

What are the store hours for Best Buy at this location?

The Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.

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