Apple Oxmoor

Reviews

• MR

  Matt Ratcliff

  Sep 26, 2026
  5.0
  Friendly and knowledgeable staff. The service was organized and efficient.
• MM

  M2

  Sep 23, 2026
  5.0
  Best Apple store I've been to, Marq and Nick went above and beyond to help us, so kind, caring, and professional.
• KG

  K G

  Sep 19, 2026
  5.0
  The associate Moses, whom I worked with today when picking up my new iPhone during the launch, was very helpful. He was knowledgeable and personable throughout our interaction regarding my order. I’d also like to recognize the gentleman who was assisting customers in the section where the cases were being sold.
• SS

  Sarah

  Aug 26, 2026
  1.0
  I came into the Apple Store expecting professional and honest customer service, but the entire experience was extremely disappointing. A girl was originally helping me, and while I was speaking with her, an employee named Sean came over and unnecessarily inserted himself into the situation. His attitude was extremely rude, dismissive, and completely unprofessional, and he only made an already frustrating situation worse. I was initially given one trade-in value and then later told something completely different, which felt incredibly misleading and wasted a significant amount of my time. Instead of trying to explain the situation or help find a solution, Sean’s behavior made me feel like I was an inconvenience for simply asking questions about information I had already been given. To make matters worse, after leaving the store I called Apple Customer Service hoping to get some clarification or assistance. I spent 40 minutes on the phone, and somehow no one seemed to know what was going on or could give me a clear answer. Between the conflicting information in the store and the lack of help over the phone, the entire experience has been beyond frustrating. I left feeling disrespected, frustrated, and shocked by the lack of professionalism and accountability. I expect a company like Apple to communicate clearly, stand behind the information its customers are given, and treat people with basic respect. This was easily one of the worst customer service experiences I’ve had. After this experience, I’m seriously considering leaving Apple altogether and switching to Samsung. If this is the level of customer service I can expect after being an Apple customer, I would rather take my business elsewhere.
• MB

  Miguel Baker

  Aug 26, 2026
  1.0
  I came into the Apple Store excited to upgrade from my iPhone 13 Pro Max to the iPhone 17 Pro Max. I was quoted $340 for my trade-in, and after inspecting my phone, I was told everything looked good. Then at checkout, I was suddenly told my trade-in was only worth $85 because the camera supposedly wasn’t working. I immediately showed the employee that the camera was clearly working, and she confirmed it herself. The issue was apparently with Apple's diagnostic system, not the actual camera. What really frustrated me was that no one tried to help—not even the manager. I was simply expected to accept losing $255 over a diagnostic that didn't match what was actually happening with my phone. I came in excited about my upgrade and left feeling completely frustrated and disappointed. A terrible customer service experience. If I could give zero stars, I would. I definitely won't be returning to this store or recommending it to anyone.

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