Best Buy

Reviews

• GG

  Gmoney Gaming

  May 13, 2026
  1.0
  Customer service is horrible I went in and asked 3 different people for help and no one could help or get some one that could
• KC

  Kate Cudnik

  May 6, 2026
  5.0
  I wanted to share my recent experience with two employees at your store. When I walked into the store I happened upon Spirit, a Samsung representative. She was not serving any Samsung customers, so when asked for assistance, she was more than willing to give of her time. She assisted me with some car phone mounts, options to pair phone to car and even showed me some things to try on my iPhone. Instead of spending a significant amount of money on items she felt may or may not work, I went to my car and tried the suggestions she made related to settings on my phone. While some of them worked and were certainly necessary, I was still unable to connect to CarPlay. So, I returned to the store thinking it was an Apple problem, I went directly to the Apple department. I was fortunate to meet Robert who recognized the anxious I was having, and discovered right away that we had the same vehicle. This was such a relieving moment, as he could easily relate to my challenge. He directed me swiftly to the area where I would find what I needed. He handed me the exact cord he uses in his car. With confidence and the utmost kindness, he sent me on my way. Needless to say, his advice was exactly what I needed. We are now happy to report that our phone is connected and CarPlay is now working. In addition, Sarah, at customer service, and another young man whose name I didn’t get, helped me find a couple more items I needed and checked me out successfully. Thank you ALL for helping a stressed and now grateful customer with grace and patience. This Best Buy location is lucky to have all four of these employees. Unfortunately, I do not live in Ohio and will likely never return to this store. So, I end this review with a huge thank you. 😊
• RS

  Rick Sturgeon

  May 3, 2026
  1.0
  Poor customer service. Purchased Samsung Buds from Best Buy in Florence and left earbud will not stay charged. Contacted Best Buy for repair or exchange since the were very new. They advised me to contact Samsung. Not very friendly or helpful. I should have just purchased at Samsung to start with! Do not recommend!!
• CE

  Chloe Eng

  Apr 21, 2026
  1.0
  Trying to call into this location has been terrible, the AI bot that they have answering their calls does not know how to do anything. It won’t even transfer me to a person when it can’t help me. All it says is “I didn’t get that, can you say it again?” “One more time?” “Can you say that again?” “Sorry, what was that?” “Sorry, can you say that again” “What was that?” “I didn’t get that, can you repeat?” Whenever I said absolutely anything into the phone. Horrible service.
• BO

  Bonnie Ormes

  Apr 13, 2026
  1.0
  Electronic return policy is 15 days. For a device that wasn't compatible. The 1st time, my mistake. The second, I returned and brought my iPad, hoping the rep would help. He "was too busy" but assured me I was purchasing the correct Apple pencil for my device. I went home. Attempted the next day, it would not connect. I waited until the following Sunday, took the device to church, hoping my son-in-law, who is very tech-savvy, would assist. He stated it wasn't compatible. My car broke down, and I spent a week in the shop. Then my younger kiddos' sports are in full swing, yes. The device sat in my trunk, hoping for a scheduling opportunity to return. Never used; only to be told by the cashier that she would have to talk to her manager. Then Mr. Manager replies, "It's out of the return window." I bought a MacBook, a Meta2, an HP laptop, an iPad, and numerous TVs. Guess what? You will NEVER earn my hard earned dollar again. I wouldn't be so upset, but your guy, who unlocked and retrieved the pen for me, assured me it would work! Suppose you want to buy an Apple pen. LMK!

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