Cricket Wireless Authorized Retailer

Reviews

• AA

  Ahmad Azimi

  1 day ago
  1.0
  I am writing to express my frustration with the technical support service I recently received at your store. When seeking assistance, I engaged with your representatives, Jose and Luvin, who unfortunately refused to help us with the service we are paying for monthly. This experience was extremely disappointing and has caused considerable frustration. I believe this matter requires immediate attention to ensure that customers receive the support they are entitled to. I trust that you will look into this issue and take the necessary steps to improve the service quality. Thank you for your time and understanding. Sincerely, Ahmad
• GL

  Geoffrey Lopez

  May 26, 2026
  5.0
  Jose was amazing helping me out getting a new plan and phone
• JA

  John jr tens Abeyta

  May 10, 2026
  1.0
  Greetings
• MC

  Michelle Crowell

  Mar 22, 2021
  2.0
  I switched over from tmobile hoping to save money on my bill every month and I already had a Samsung galaxy note 9 that got flashed over to cricket. I was also paying insurance on it every month just in case I ever broke it. Well I cracked the screen and needed it replaced. That's when cricket informed me that they wouldn't replace or repair a device that they didn't sell me. If that was the case then why did they tell me it wouldn't be an issue if it ever got damaged? I made sure to elaborate on the fact that my phone was not a cricket device and still I was told it wouldn't be a problem in the event of an incident. So I asked them what they were going to do with the $9.99 they were charging me every month because they needed to either reimburse me the money I paid every month or I wanted the money credited to my account. It's been 3 months since I've had this conversation with them and I still haven't had the funds reimbursed nor has it been credited to my bill. I'm pretty close to walking away from them.

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