Cricket Wireless Authorized Retailer

Reviews

• IM

  Ismael Maldonado

  Jun 26, 2026
  3.0
  They opened up late.
• PS

  Peter Sakach

  May 23, 2026
  1.0
  I called today, because I am assisting an older relative (>75 yo who doesn't speak or understand Spanish) replace a phone. This relative lives in another state. They can't use a smart phone so no iPhone or Samsungs. I needed technical information to verify the phone (designed for older adults) was compatible on the network. I explained the situation and what I needed. The cricket representative proceeded to price iPhone and Samsungs phones for me. I reiterated what I was calling about and she again quoted iPhone and Samsung phone prices. For the third time, I explained that I needed information about their network to determine if it worked for as particular phone designed for older adults. Prior to me finishing my request the phone clicked and was hung up. I assume this manner of business operation for Cricket is nationwide. My relative would not be able to utilize them since their business model is geared to selling phones, not just providing the service of communications, and hire immature limited English comprehension employees. If you are an older, non-Spanish speaker needing a cellular service (even though they are inexpensive) I would look else where. I have assisted other relatives switch over to Cricket, but that was on-site in the store. That experience was also lacking but was feasible for me (but if they had to do it in person without me), they would have had an extremely unsatisfactory experience and may not have been able to complete the switching carriers task. And this has a small part to do with them lacking English comprehension, but mostly the requirement that I have to be onsite to get what I need to determine compatibility of phone to network and the discourteous disconnecting.
• JL

  Jc Trim (JC TRIM LLC)

  Jun 7, 2025
  5.0
  Thank you for the phone recommendation, it is working out, exactly for the use i needed, plus more. Glad I spend the extra money, got a phone that I would be happier , then going with the basic smart phone I wanted to get bc I was beeping cheap!!