Apple Leawood

Reviews

• DB

  DK B

  4 days ago
  1.0
  I called and asked about exchanging my computer. They told me NO problem. Drive one hour to the Apple Store in Leawood. Wait another hour, so they can tell me I have to come back tomorrow because their system is down for 24 hours. Unacceptable! This is my second trip to this store. I did not think the service could be worse than my first trip. However, they exceeded the worst customer service I have ever experienced.
• FH

  Feras Houch

  May 8, 2026
  1.0
  I’ve been an Apple customer since the Macintosh days, and while I continue to appreciate Apple products, my experience with customer service during my recent store visit was very disappointing. I visited the store today to purchase an Apple Watch band and ask a few additional questions. The employee at the entrance asked for the reason for my visit and directed me to a display table with the watch bands. I waited there for more than 15 minutes, despite the store not being particularly busy, but no one came to assist me. I attempted to get help from other employees, but several seemed to avoid eye contact or approaching me. I also noticed the employee who originally directed me to the table appeared aware that I still hadn’t been helped, as we made eye contact multiple times. Eventually, I became frustrated and decided to leave without making a purchase. What disappointed me most was that even as I was leaving, no one asked whether I had been helped or found what I needed. I specifically needed guidance on whether the new Series 11 bands would properly fit and work well with my Apple Watch Ultra 3, especially since Apple currently offers limited band options for the Ultra models. This experience felt very unlike the level of customer service I’ve come to expect from Apple over the years.
• BG

  Benny Gonzales

  May 6, 2026
  5.0
  I went there to get a new phone because my old iPhone 14 pro started dying because of battery issues. Someone approached me with a big smile but unfortunately I don’t remember his name and started helping me out but he was great. 10mins later sky started helping out and offered to get my phone fixed that way i could get the most trade in value for my new iphone 17 he was very knowledgeable and great. Sadly my old phone cant be repaired so sky offered me $200 worth of accessories credit. Which i was actually happy about and he gave a great customer service and if i ever come back to this store i would specifically ask for him. I hope he gets recognized and the other guy who helped me.
• TG

  Toriana Goodman

  May 2, 2026
  1.0
  Negligent customer service. I’ve never left a review in my life but this upset me. We walked in and told the guy we were here for a repair and he put us on a list saying it would be 20 minutes. About 10 minutes in he said the technician was coming soon. In the 45 minutes we were there we were not spoken to again and watched other people who walked in and told him there issue be helped before us, no mention of a prior appointment. For a little more context, my boyfriend and I are 20 and were dressed in house clothes, the people being helped before us were older and dressed in typical wealthy clothing.
• KT

  Kaitlin Talbot

  Apr 26, 2026
  1.0
  The sales person was very overstimulating & stressful. He kept trying to get my husband & I into a new phone even though the store didn’t have the color we wanted in stock. He said we “had” to choose a different color. Was super bewildered when we said or we can wait till you get it in stock! I was trying to have a personal discussion with my husband about the possibility of adding on a watch and the sales associate wouldn’t leave us alone while we had a private conversation. He was misleading and didn’t even tell us the cosmic orange iPhone 17 wasn’t in stock until he wasted our time just to try and make a sell in the color we didn’t want.