Apple Leawood

Reviews

• CC

  Craig Christensen

  6 days ago
  1.0
  They did a shoddy repair job did not seal the phone correctly when it got water in it shortly after the repair and clearly was a bad seal they replaced the techs did not stand behind their work and made me pay for another full replacement repair even though it was clearly their bad work i will not be getting repairs through this store anymore
• PP

  phatMoses

  Jul 2, 2026
  1.0
  I went in to get access to my phone I was greeted by a very tough looking woman who show no compassion for my issue and told me I would be stuck with a new phone that I would not be able to us!.
• JR

  JoAnna Ramsey

  Jun 25, 2026
  5.0
  The staff here were very nice and informative, but I found the environment oddly intimidating. Thankfully the staff jump in to help you right away
• JE

  John Erickson

  Jun 5, 2026
  1.0
  A very long, long story short. I was misled at my first visit to have my Mac battery replaced. I received an email saying it was ready for pick up. I also called yesterday afternoon and was told it was ready. I got there and it was not. The Apple assistant said that I have two options only. Take a $149 credit or send it off for repair. I was never told any of this was a possibility. The vibe of the employee was basically, take it or leave it. I’ve spoken to apple care and they ran me around on hold forever and finally I was disconnected. I called the store six times before anyone even answered the phone. Terribly frustrating and disappointing.
• TL

  Tino Le

  May 24, 2026
  1.0
  I had a very disappointing experience at the Apple Store today. The staff are only helpful and patient when you buying a new phone. When your phone has issues they’re unhelpful and are very dismissive instead. About 5 months ago, I purchased a new iPhone for around $1700. There has been battery issues, touchscreen response, other ongoing issues. I brought it in today and was told the problems appeared to be software related, while some of the issues indicate more hardware issues than software. What upset me most was not the phone issue itself, but the way we were treated by the store manager, Jeremy. He explained there were three possible methods to resolve the issue. When I politely asked what would happen if those methods failed, he responded that he “didn’t want to go there” and was “pretty sure” one of them would work. We then asked if the software update could be done in-store, especially since another employee had already told us it would only take about 10 minutes. Instead of helping, Jeremy told us to “just do it at home,” then looked at my wife and our 2-month-old baby and told us to “go outside and enjoy the rest of our day.” In a very dismissive tone. I explained that we were there because of a phone issue. For the price we’re paying, I expected better resolution and customer service, not in a dismissive and discrimination tone in front of my family. His response was simply, “We’re done here,” before walking away. I understand technology can have issues, and I wasn’t expecting perfection. What I did expect was professionalism, and respectful customer service while offering tech support — especially after spending a significant amount of money on a device that is only a few months old with ongoing issue while under warranty with no real solution, but guesses on what could be wrong. Very disappointing experience.