An exemplary service experience involving installation of Apple Car play. Its important to begin with the fact that another local service would NOT install my unit because it wasn't a major brand name. Their loss, and a gain for BestBuy and myself! First, the scheduling experience was fantastic with both live chat and text message reminders. Next, the service technician (Mike) has decades of experience and breezed through my installation with no problems and the final product is fantastic. This store and technician have already won my business for the next installation in my other vehicle. Simply delighted.
CL
Campbell Lund
May 2, 2026
5.0
Ben and Kelly (spelling?) were both very helpful in helping me resolve an issue with a product I had previously purchased.
Ben took at least 20 minutes to work with me and was professional and patient throughout the entire process.
Thank you both!
QF
Quillion Feickert
Apr 24, 2026
5.0
Quick to help and spent time finding what I needed, great customer service
BH
Brandon Hough
Apr 12, 2026
5.0
Amazing in store stock of Playstation headsets compared to KC locations.
RT
Ray Tupper
Mar 26, 2026
1.0
Clueless employees. One guy that works there knows about electronics. The rest are just hanging out. Terrible inventory as well. You're the only electronics store in Lawrence and I always have to drive all the way to microcenter because you don't carry anything and everyone is so clueless.
What products and services can I find at Best Buy in Lawrence, KS?
You can shop for TVs, computers, appliances, and more, plus get expert advice and Geek Squad support all in one place.
What are the store hours of Best Buy at 2020 W 31st St, Lawrence, KS?
Best Buy is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 9:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy in Lawrence offer curbside pickup?
No, curbside pickup is not available, but in-store pickup and shopping are offered.
Is there wheelchair accessibility at the Best Buy location in Lawrence?
Yes, the store has a wheelchair-accessible entrance.
Can I get my electronics repaired at Best Buy in Lawrence?
Yes, the store offers service and repair through Geek Squad.
What payment methods are accepted at Best Buy in Lawrence?
Best Buy accepts debit cards and checks; cash-only payments are not required.
Which nearby places can I visit for food before or after shopping at Best Buy?
Nearby food options include Paleteria Chihuahua for Mexican treats, Torchy's Tacos for tacos, LongHorn Steakhouse for steaks, Firehouse Subs for sandwiches, and Five Guys for burgers.
Are there convenient services near Best Buy for home improvement needs?
Yes, The Home Depot and Lawrence Floor Trader are nearby for home improvement supplies, and Granite Centers offers construction services.
How can I find Best Buy in Lawrence using public transportation or local landmarks?
Best Buy is located at 2020 W 31st St, close to other stores like Geek Squad and The Home Depot, which can help with locating the area.
What nearby services are available in case I need key or packing assistance near Best Buy?
Minute Key provides key and locksmith services, and The UPS Store 5707 offers printing and packing supplies nearby.
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