Cricket Wireless Authorized Retailer

Reviews

• SS

  Slug

  Aug 21, 2026
  1.0
  You’d expect that the “regional manager of four different states.” Could help me with my issue, but instead she sent me to go talk to the cricket customer support robot on the phone. Which kept hanging up on me. Why am I paying for a phone service when I’m denied the ability to buy a phone. I gave her my pin #, I showed her my ID‘s. I just don’t have the phone that I accidentally lost, hence why I’m trying to buy a new one. Girl was acting like I needed to hand over my first born son to buy a phone. Your employees should stop lying about their job titles to get out of working, the DMV provides better customer service than Cricket. Still don’t have a phone, she said I had to come back September 6th for whatever reason. hopefully I get a discount on my plan for the amount of time I go without the service you literally provide 🫠. UPDATE: I went to the Wichita West street location and was legitimately helped. She helped me figure out why my a count was locked and helped me get in contact with customer service. Maybe the sweet lady there should be the “regional manager in four different states” because she’d clearly do a much better job than the lady I encountered at the Hutchinson location.
• TB

  Timothy Broadfoot

  Jun 27, 2026
  1.0
  Complete scam. Cricket used to be a decent provider, but they have gone to hell. Firstly they lie and say you get a discount as a current customer, but in reality it's full price if you upgrade your phone plus you pay an activation fee that is unnecessary! On top of that now they want you to pay $120 over a 2 year period to save $200 "more" on 1 future phone upgrade. It's a complete scam! There is no savings! Also they keep installing malware on your phone in the apps they install every month without your consent! I am leaving them after 10+ years as a customer because my old phone is dying and there is no incentive to buy a phone from them or remain a customer when I can go to a new provider. My new provider I'm paying less for a new phone, my service costs less, and it's the exact same type of plan. Cricket you need to do better! I'm sick of your lies, scams, and malware!
• DH

  Dustinandkatie Harman

  Jun 15, 2026
  1.0
  One of the worst services I have ever used. I called to ask a simple question. They told me they could not give me any information over the phone, even about a very simple question, claiming they didn't have any information and that it was illegal for them to give me information over the phone about my own account. I would need to come in. This is after I have set up a code for my account. The representatives should be able to look at my account and give me basic information over the phone. There is no excuse for this kind of terrible customer service. The representative only gave me the number for corporate in which I waited on the phone for over 15 minutes for them to answer my question and tell me the representative could have answered my question over the phone.
• GS

  Gilgamesh Stevens

  Apr 23, 2026
  5.0
  Not perfect service between towns but super cheap and reliable

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