VCA Animal Hospital of Plainfield

Reviews

• WY

  Wendy Young

  May 9, 2026
  1.0
  After going to here for 30+ years, I am sorry to say we are leaving. Took our dog to be checked for possible UTI infection yesterday. The male technician needs some training. No introduction, not very specific with ascertaining our concern. After a brief, 2 minute exam from the vet, our dog was taken for a urine sample. The same technician returned and opened the door saying he has some bad news. We were shocked not knowing what was coming. He could not get a sample was the bad news! That was it! We left with a $75.00 bill which I thought was a bit steep. I’m sorry that the service is just not the same. By the way, Erin was great! Additionally: I feel I need to tell you that the next day, after 2 emergency care vets, our dog was diagnosed with a severe UTI and small crystals in her bladder. She is on antibiotics for 14 days, pain killers and specialized food. If we hadn’t acted I hate to think of the consequences. I’ve had wonderful experiences here. I hope it improves.
• JC

  Jorden Caudle

  Mar 19, 2026
  1.0
  I’m very disappointed with my experience at VCA Animal Hospital of Plainfield. As a first-time dog owner, I came in with a lot of questions during my puppy’s initial vaccination visits, which I think is completely normal. Unfortunately, each time I asked something that may have seemed “basic,” I could hear staff in the back talking and laughing about it. Whether intentional or not, it was clearly audible and made me feel uncomfortable and judged. After three visits with the same experience, I decided to switch to a different vet. A welcoming and respectful environment is important, especially for new pet owners trying to learn. I was also not a fan of my puppy being taken to the back for routine vaccinations without explanation. At the time, I didn’t realize I could request this to be done in the room, but at my new vet, they gave me that option right away, which made a big difference in comfort and transparency. Also, my puppy is way less timid when I’m in the room. Overall, this was not an enjoyable experience, and I would not recommend this location as a regular vet based on how I was treated. Also, this vet is recommended as a low cost vet, and they were more expensive then my current vet…
• DL

  Daniere Lattiere

  Jul 17, 2025
  5.0
  Lockett and I love this place. They always take care of my fur baby, the staff is super sweet. The We're sad to be leaving, since we're moving back to Texas. High 5 to y'all!
• SR

  Susan Rhodes

  Aug 15, 2021
  3.0
  Overall your not bad but i was upset that i didn't get sorry for your loss about Happy. I spent a lot of money taking here there. I called the Friday before Friday the 13 and was told to go to Indy Vet. I did but sadly my dog was in pain and suffering. I had to put her to sleep.Indy Vet was wonderful and caring when my heart was aching.On Monday i call in to return new unopen dog food. I only got an aw.
• JT

  Jamie Tavernier

  Sep 10, 2015
  5.0
  I can't recommend this practice enough. Both Dr. Deckard, Dr. Koehlinger, and their staff are so friendly and I can tell that they care about my pets. I feel very comfortable raising any concerns or asking questions. They've done a great job explaining what is going on with my pet anytime one has been sick, and my pet gets better quickly with their treatment. I love that I can communicate with the office so easily online for refills, appointments, or questions. I feel that the quality of care here is top notch and I would not go anywhere else.

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