Best Buy

Reviews

• JV

  Janine Velasquez

  6 days ago
  4.0
  The staff seems happy to help out when you are unsure of the product compatability. It's a relief to have this expertise to guide a good purchase.
• AY

  Alexander Yarno

  6 days ago
  1.0
  I ordered a 100" TV from Best Buy with delivery scheduled for 5/14/26. Best Buy failed to deliver it and didn’t provide any notification whatsoever that the delivery wasn’t happening. I only found out because the third-party delivery driver personally contacted me. I waited around all day expecting a major delivery, with no call, no email, or any update from Best Buy. For a multi-thousand-dollar purchase, this complete lack of communication is unacceptable. Relying on the delivery driver to do Best Buy’s job is ridiculous. Customer service was equally unhelpful when I followed up. This experience has completely destroyed my confidence in ordering large items from Best Buy. Poor planning, poor execution, and zero accountability. I will not be shopping with them again
• MS

  Manjot Sohal

  May 12, 2026
  5.0
  The staff was nice and helpful they got the most off the staff
• GG

  Gene

  Apr 16, 2026
  5.0
  Great store knowledgeable friendly and convenient. Close to many other shops and restaurants. Highly recommend!
• TS

  Terri Schrader

  Apr 9, 2026
  1.0
  I bought an Insignia washer in 2022 and bought the extended service contract because I know appliances don't last anymore. I fully expected I'd have to have it repaired occasionally, because again, everything is garbage now, but I wanted to pay a fixed amount for the coverage rather than have unexpected expenses. It's relatively easy to set up a service call but thanks to the super helpful amazing AI chatbot doing the scheduling, they sent a service person from a company that doesn't work on Insignia washers. He said he thought he knew what the problem was but he could not order parts because again, they don't service Insignia so the parts are not available to order in their system. He said he'd let them know and they'd reach out to me to schedule someone else or total the machine. I called the BB service number later that day because I wanted to keep this moving. The CSR was lovely--and the customer service people are friendly and kind and kudos to them. They can only work with the garbage system they've been given. This person reached out to the repair company and then came back and told me that they actually did order my part and would be in touch to schedule the repair. Great! Except, uh, when? I have a fridge from Lowes and the ice maker hasn't worked properly since I they delivered it in January and they are expecting parts and repair to happen some time in May. I don't want to wait around only to find out that the same thing is true with this washer, so I did a chat with the absolutely worthless AI bot. Then I did a chat with a human who tried to be helpful and ended up being told that they will reach out to me to schedule service. When? Who knows. My friend has a theory that they jerk you around so you'll just give up and buy something new--and I might--but I won't buy it here. The whole point of the extended service contract is convenience but this is wildly inconvenient. I'm buying a Speed Queen. They last 20 years. I have wasted so much time trying to get this washer fixed and in the meantime I'm hauling laundry to the laundromat and paying for that. Not cheap! Insignia is just the Best Buy brand they slap on a whirlpool or maytag, but it makes it harder to get the parts you need. I have no idea if or when anyone is coming to fix this washer and I can't spend any more time trying to chase down answers.

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