VCA West 86th St. Animal Hospital

Reviews

• KP

  Kenya Perkins

  Jul 20, 2026
  5.0
  My husband, myself and our fur baby Rocket had the best experience at this location. We left Banfield because on every visit they’re trying to sell us something up sell us get us to get the membership even though we’ve already preferred to pay out-of-pocket for each visit. No one here made us feel like we had to do anything that we didn’t want to. Everyone was so kind and I can’t wait to bring our other fur baby there for a visit.
• VB

  Vic B

  May 18, 2026
  4.0
  Great service...love the staff. but Not to keen on the sales pitch and pressure to add services onto my bill.
• JG

  Jessica Grant

  May 4, 2026
  2.0
  VCA was my go-to. Prices and red-tape are why I'm leaving. In WA state, VCA was always great. They treated all of our fur babies like their own. I moved to Indy last year and have just been disappointed over and over again with this location. The techs and receptionists at this location are friendly. That's why I'll give it 2 stars. There seems to be a lack of trust in the pet owner though. VCA has a constant "need" for appointments or follow ups for things the pet owner can communicate or complete from home. My cat had a dirty ear. They gave her some eardrops, and it cleared up. A few months later the ear was bothering her again. I tried to order them on Chewy, because they're $70. VCA denied the RX. They denied it because it had been 4 months, which is apparently too much time since the initial in person visit. VCA wouldn't approve the Rx unless I spent the money and time to bring my cat in for another exam with them (not to mention the stress it even puts on the cat). I asked for an exception, because *the economy* and was denied. They'd rather have my cat suffer and not get the meds she needs, and instead hold the meds hostage behind red tape and money. They also asked me to bring my pet all the way in to weigh her before approving her Flea/tick meds through Chewy as well. Luckily they trusted the weight I gave them over the phone, but just to even ask people to spend the gas, money, and time to come in just to weigh the cat? C'mon. I weighed her before I ordered.... I was really hoping to like VCA here. I had nothing but good experiences back in WA state. Unfortunately, VCA just seems to only care about the money now. We will not be returning.
• AA

  Aashe

  Jan 21, 2021
  2.0
  Used to like this place but now they just dismiss you when you call. They won’t schedule you for next week, they just send you off to another place and don’t even bother to sound like they care. So don’t bother caring about them. Lori is particularly terrible. She’s gotten attitude on multiple occasions, like if you’re a millisecond late getting your pet out of the car she throws her arms up dramatically.