Apple The Fashion Mall at Keystone

Reviews

• SA

  S A

  4 days ago
  1.0
  I’d taken my daughter’s laptop in for repair last week, got the call and notification that it was ready yesterday and picked it up this afternoon, or so I thought. Despite the guy checking my driver’s license at pick up, I was given the incorrect laptop! I didn’t notice this because it’s my daughter’s laptop that her dad got her. I got home and gave her the laptop and she looked at me and said mom this isn’t my laptop. Sure enough hers is a silver pro and I was given a blue air!!! I had to drive BACK out to Keystone to swap the laptops. No thank you, no apology, nothing!!!! Such an underwhelming experience. Do better, Apple!!!
• VF

  V Fletcher

  Sep 25, 2026
  5.0
  I scheduled a service appointment for my iPad. I entered the Apple Store and was directed to Nic, who reviewed my concerns and explained the battery repair process; then I received a call that my iPad was ready for pickup during the iPhone18 launch. I appreciated the specific instructions in the voicemail message, which helped expedite my pickup. With my valid Apple iTunes account email address and password ready, Jaic helped me set up my new iPad. Great Job!
• CG

  code3 Gt

  Sep 20, 2026
  1.0
  Tried to have a defective iPhone case replaced, but they would not allow me to send pictures in to show the damage. They indicated that I must make the 2 hour drive down to the store so that they could verify the damage before they would open a case. I got down there today.. and they refused to help me because the case purchase was now THREE days outside of warranty (which I thought it just followed the device’s AppleCare). Never mind that I pay Apple $100 each and every month, part of which is $50 just for AppleCare Family. Despite spending tens of thousands of dollars a year on Apple products.. they are being petty over a $50 phone case that delaminated from itself due to poor workmanship.
• JA

  jon a

  Sep 18, 2026
  1.0
  Botched reservation for this iPhone launch. There were four lines, no indication on what each line was. You had to wait in one of the two center lines to figure out which line to go to. People were going into the two outer lines without going to the first lines so the reservations were basically meaningless. I got there right at my appointment time (a 15 minutes window) and then waited more than an hour in line. Why have a reservation window at all at that point?
• BB

  ben brockman

  Sep 18, 2026
  1.0
  Picked up the new iPhone on release today. The staff are amazing! The ONE person that was in the setup area was one of the most patient and kind human beings I have ever met. Seriously. Top notch! Everything else was a hot mess. The WiFi network was the root cause. Get someone in there to improve it. All phones were prompted to do a software update when turned on, so it bogged down the network. This caused my new iPhone to have errors and it locked up. The only way to bring it back was to do a recovery with a laptop. They were able to put the newest software on at the same time. Due to the network speed the new phone was going to take over 3 hours to pull the backup. Couldn’t wait that long. So we had to start it up without downloading the backup, put my number in the eSIM, I went home, erased my phone (except for eSIM), and did the full setup and backup at home. Took less than 5 minutes at home. I spent 2 hours at the Apple Store. Super frustrating day because their network was not able to handle things. I was seconds away from just tossing the phone back at them and doing a chargeback on my credit card. Edit: the mistakes the team made caused me to lose a lot of my data. Shame on you all.

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