Cricket Wireless Authorized Retailer

Reviews

• BK

  Brian Kelley

  Apr 25, 2026
  5.0
  I don’t usually take the time to write long reviews, but my experience at Cricket Wireless with sales advocate Krysten was so exceptional that it honestly deserves to be talked about. From the moment I walked into the store, she made the entire process feel effortless, friendly, and surprisingly fun — which is not something you can usually say about dealing with phone plans. Krysten greeted me with the kind of energy that instantly puts you at ease. She wasn’t just polite; she was genuinely warm, upbeat, and clearly passionate about helping people. She asked the right questions, listened to what I actually needed, and never once tried to upsell me on something unnecessary. Instead, she broke everything down in a way that made sense, explained all the options without overwhelming me, and made sure I understood exactly what I was getting. What really stood out was how knowledgeable she is. You can tell she knows Cricket inside and out — plans, promos, devices, add‑ons, coverage, everything. She answered every question I had with confidence and clarity, and even brought up things I wouldn’t have thought to ask. It felt like talking to someone who genuinely wants you to walk out with the best possible setup, not someone just trying to make a sale. On top of that, Krysten has this amazing mix of professionalism and personality. She’s funny, relatable, and makes the whole experience feel personal instead of transactional. She took the time to make sure my phone was fully set up, transferred everything over, checked that all my apps were working, and didn’t rush a single step. She even gave me tips and tricks to get the most out of my service. By the time I left, I felt confident, taken care of, and honestly impressed. It’s rare these days to find someone who goes above and beyond with this level of consistency and enthusiasm. If every customer service experience was like the one Krysten provides, the world would be a much happier place. If you’re thinking about switching to Cricket or just need help with your current service, go see Krysten. She’s the kind of sales advocate who turns a simple errand into a genuinely great experience. Cricket Wireless is lucky to have her, and customers like me are even luckier to cross paths with someone who takes so much pride in what she does. Five stars isn’t enough — she deserves ten.
• LD

  L D

  May 7, 2023
  5.0
  Crystal was very helpful and pleasant. I'm glad I went there. I got a Samsung which I really like. She admitted she went from Samsung to iPhone. I nearly clutched my pearls. Luckily, the other gentleman employee showed his undying devotion to Samsung by proudly raising his phone. We shared a Samsung moment. Anyway, the whole encounter took maybe 30 minutes total on a Saturday afternoon to get a new phone and to switch my number and provider. The only waiting done there was on me because I didn't come fully prepared. But that wasn't a problem as she helped me with that too. All the while, she helped 2 other gentlemen and her new trainee! Would I recommend this store? Yes! 100% Would I recommend you call India for support? Lol, no. Chlis from India almost cost Cricket a new customer. Can we go back to using Americans to answer support questions? I decided to visit the store anyway and got the correct answers from Crystal, who is not from India.
• AP

  Allen Poole

  Feb 27, 2022
  2.0
  Been a customer and bought new phones for kids and he said didnt have to pay activation fee for the three phones and he charged me anyways $25 of phone and have been a sincere customer for a long time when I asked him about it he says no there's an activation fee so that's not what he told me when I come in since I was a long-time customer. So not real happy with the charges and when I did go to Cricket as a first-time customer years ago they did the same thing when I switched over from Boost Mobile to them and got me again that's the downside to them and not telling you the real fees but as far as that goes service is good phone wise and money is worth the phones and the family plans

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