Cricket Wireless Authorized Retailer

Reviews

• BK

  Brian Kelley

  Apr 25, 2026
  5.0
  I don’t usually take the time to write long reviews, but my experience at Cricket Wireless with sales advocate Krysten was so exceptional that it honestly deserves to be talked about. From the moment I walked into the store, she made the entire process feel effortless, friendly, and surprisingly fun — which is not something you can usually say about dealing with phone plans. Krysten greeted me with the kind of energy that instantly puts you at ease. She wasn’t just polite; she was genuinely warm, upbeat, and clearly passionate about helping people. She asked the right questions, listened to what I actually needed, and never once tried to upsell me on something unnecessary. Instead, she broke everything down in a way that made sense, explained all the options without overwhelming me, and made sure I understood exactly what I was getting. What really stood out was how knowledgeable she is. You can tell she knows Cricket inside and out — plans, promos, devices, add‑ons, coverage, everything. She answered every question I had with confidence and clarity, and even brought up things I wouldn’t have thought to ask. It felt like talking to someone who genuinely wants you to walk out with the best possible setup, not someone just trying to make a sale. On top of that, Krysten has this amazing mix of professionalism and personality. She’s funny, relatable, and makes the whole experience feel personal instead of transactional. She took the time to make sure my phone was fully set up, transferred everything over, checked that all my apps were working, and didn’t rush a single step. She even gave me tips and tricks to get the most out of my service. By the time I left, I felt confident, taken care of, and honestly impressed. It’s rare these days to find someone who goes above and beyond with this level of consistency and enthusiasm. If every customer service experience was like the one Krysten provides, the world would be a much happier place. If you’re thinking about switching to Cricket or just need help with your current service, go see Krysten. She’s the kind of sales advocate who turns a simple errand into a genuinely great experience. Cricket Wireless is lucky to have her, and customers like me are even luckier to cross paths with someone who takes so much pride in what she does. Five stars isn’t enough — she deserves ten.
• JC

  jim copenhaver

  May 21, 2022
  1.0
  Went there due to issues with phone.Closed hoirs showed being open till 8 on Saturday closed when we arrived at 715. Waste of gas going there ,
• SF

  Shalene Francis

  Nov 24, 2020
  5.0
  I needed a print out of my phone bill. They got me what I needed in no time flat.
• TW

  Tammy Weed

  Jul 29, 2019
  5.0
  Great customer service!

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