VCA All Pet Emergency Center

Reviews

• KS

  Kari Stieler

  6 days ago
  1.0
  My older dog is grandma seizing and they told me they wouldn’t help him pass easily. I told him I didn’t need boarding I just needed help making him comfortable and they just kept saying, sorry - you can drive to Louisville. So I give them a 1 star for service. I won’t post a photo of my seizing dog.
• TS

  Tamy Smith

  Jul 23, 2026
  5.0
  Such a wonderful and caring care team!!! Doctor was very knowledgeable and took time to explain all options. HUGE shoutout to the vet tech, Abby!!!!!!!!! Her comforting words and huge hugs were so so valuable and appreciated!!! We will never forget sweet Abby!!! Thank you for loving our ZuZu right along with us until the very end. 💔🌈🐾
• JB

  Josh Beiriger

  Jul 23, 2026
  1.0
  Spent $1,100 in 1 hour and received no true diagnosis. Was told to go to Louisville for another $2,000 + for further testing. Poor recommendations for a steep price. Go to Metro in Louisville, don't waste your time or money here. You will just end up in Louisville anyways. This has happened twice now to me with separate animals. Read the reviews before going, and be warned...
• DW

  Diana Wright

  Jul 22, 2026
  5.0
  Dr. Marshall and the entire staff at VCA all pet emergency clinic were absolutely amazing during one of the hardest moments of my life. Having to say goodbye to my sweet 15-year-old Zoey was heartbreaking, but they treated both of us with such kindness, compassion, and dignity. They never made me feel rushed and took the time to answer my questions and give me the support I needed. I will always be grateful for the gentle care they showed my precious girl and for making such a difficult experience as peaceful as possible. Thank you from the bottom of my heart.
• KE

  Kayla Eadens

  Jul 9, 2026
  1.0
  ZERO stars (if I could give). I have a TRUE life threatening emergency where my French bulldog just underwent BOAS (stenotic nares correction) surgery yesterday. Tonight as she finally laid down to go to sleep she started struggling tremendously to breathe. Gasping out of her mouth for air and constantly moving around trying to get comfortable. She started doing this around 11ish or so. I tried to see if she could get comfortable on her own but it proceeded to get worse. I called them around 11:20 ish give or take. I could already tell when I called there was irritation that I had even called. I explained my situation on how she is struggling tonight after this intense procedure she just had done. She proceeded to tell me well it’s 11:30 now we close at 12:00. I said so your telling me you won’t see her even if I can get there by 11:45 or so roughly? Then she started throwing the “well it’s $250 for you to come in, then from there it can go to $600 to $800 depending on what we do but I can’t even promise you we will see her” I could barley answer due to how upset I was. I said “i dont care! isn’t the price worth it for my dog to be able to breathe???” They thought throwing large pricing at me would turn me away. I just paid for a BOAS procedure I have no issue with paying for emergencies for my dogs. She put me on hold and came back and gave me a time I had to be there by which I knew I would not be able to make that time and they knew that too because I told them how far out I was from being there. So I didn’t get to make it in time and quite frankly, with the attitudes, and no concern for my pet that I love so dearly like my own child, I feel they would not have even TRIED to help her. Just want to take my money. LUCKILY thank God I got ahold of one of my veterinarian friends and they helped me and her. Beware of these people. You can tell them a true life threatening situation and they DONT CARE!!!!!! If you don’t want to help pets no matter the time of day or night, QUIT THE JOB!