Best Buy

Reviews

• JP

  Jaklynn Pinnell

  2 days ago
  1.0
  I wish I could give this Place zero stars I got my phone screen replaced after it shattered and now the entire right side does not works for touchscreen and I’m completely annoyed
• GS

  Gabriel Sager

  6 days ago
  5.0
  Great interactions with employees at the Geek Squad, they were extremely helpful.
• SM

  Sherry Mitchell-Bruker

  May 1, 2026
  1.0
  We bought an openbox microwave and were encouraged to buy the protection plan so that if anything went wrong, it would be repaired or replaced. When I reported a repair need, they said they could not repair or replace, but only give me store credit for purchase price. They refused to repair or replace. I will never shop best buy again. I don’t use facebook, instagram or other social media so I can’t respond to the owner’s reply.
• JK

  Jennifer Kinder

  Apr 29, 2026
  1.0
  They failed to return my ID to me. I call to see if they have it. I have to talk to someone in India. I have to drive across town to see if they have my ID which is the only time I used it that day. They say they don’t have it. I returned the computer because why not just buy online. They wouldn’t have lost my ID and I can’t call them for help anyway. So…,immediately I get a response from Best Buy that this is very concerning and I should reach out to their customer service on social media. What?? They don’t answer the phones at their brick and motor and their customer support I have to contact via social media? What? Also when I drove to the store to talk to the store they couldn’t identify the employee that sold me an $800+ item but I was told it was probably an employee not even from that location. I guess we will see another brick and motor store shuttered in the near future. Turns out; no loss any way.
• AS

  Aaron Short

  Apr 25, 2026
  2.0
  I wanted to get just info on car audio information after spending a decent amount of money with them the day before. I called the next day to see if a specific specialist was available to come in and finish my inquiry and it was confirmed that they were there. I arrive a couple hours later to be told this said specialist left early for the day. It was extremely frustrating as I live in a different city and put my trust in this store to get what I needed finished.

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