VCA Schaumburg Animal Hospital

Reviews

• SM

  S Munoz

  Aug 30, 2026
  5.0
  My 2 fur babies had the BEST, PROFESSIONAL, CARING and most of all COMPASSIONATE service from their 2 vets we have visited, Dr. Duran and especially Dr. Nico. I received the best advice not just from a clinical point of view but also as a fur parent. The 2 special vets always took their time to answer questions, concerns and made sure we understood treatments, vaccines, testing, etc. Unfortunately, both of my pups passed this year and Dr. Nico was so compassionate and really comforted us during the whole process of my pups crossing the rainbow bridge. I STRONGLY recommend this caring and professional vet care for your fur babies. Not only are the vets phenomemal, but their front desk associates and techs really make you feel special.
• MM

  Maryann

  Aug 21, 2026
  1.0
  I took my cat there several time, I pay for care club. I didn't know that you could not take your pet to another vca if you moved or want second opinion elsewhere. you have to pay out of pocket.i kept try to get my cat blood retest out of pocket it cost 200.00 dollar because they told that what I need to do.but two different veterinarian made an excuse when I would go in to get it rechecked that made no sense .so it didn't get checked.my cat. was diagnose with some thing,but the vet had no idea how it happen and gave me very little information. with that been said my cat also had chin acne I had to Google it to know what it look like because when I ask both vet they told me they had no idea what it was.and overprice prescription that they think you got money to waste.when I found out you can get them cheaper at jewel-osco or chewy .I stop pay for care club and had to take my cat elsewhere
• AM

  A Montgomery

  Aug 6, 2026
  5.0
  This place super exceeded my expectations. The reception staff was very nice and the veterinarian was very knowledgeable. I highly recommend bringing your loved pets here.
• RJ

  Robert Johnson

  Jul 15, 2026
  1.0
  I had an extremely disappointing experience with VCA Schaumburg Animal Hospital and, after this experience, I will not be continuing with their services. I was under the impression that my appointment was scheduled for 10:30 AM, but apparently it was for 10:20 AM. Regardless, I called ahead that morning to let the office know I was running a few minutes late. Unfortunately, I had difficulty reaching anyone, despite making multiple attempts to contact the office. This wasn’t an isolated issue. The day before, I had been trying repeatedly to get my dog seen because he had developed a scab or wound that I was concerned about, but there was no availability. This seems to be a recurring problem with scheduling at this location. As a CareClub member paying monthly for a wellness plan, it’s frustrating to constantly struggle to get appointments when my pet actually needs care. It raises the question of what exactly I’m paying for if access to care is so limited. Because I couldn’t get him seen, I was advised to take him to an emergency veterinary clinic, which resulted in additional out-of-pocket expenses despite already paying for CareClub. The ER veterinarian told me everything appeared fine and recommended I follow up with my primary veterinarian. When I attempted to do exactly that, I was told I could not be seen due to the appointment issue. As a result, I wasted time driving to the appointment, spent money on gas, and ultimately had to miss work because of a scheduling situation that I had attempted to communicate about in advance. What made matters even more frustrating was learning that if I wanted to cancel my CareClub membership, I would still owe money because the value of services used exceeded the amount I had paid into the plan so far. That was surprising and not something fully explained when signing up. If that was the case I would I have not just paid out of pocket costs like I did in the ER. I encourage anyone considering VCA CareClub to carefully review the terms and conditions and make sure they understand how the program works before enrolling. Overall, my experience was poor customer service, limited appointment availability, communication difficulties, and a wellness plan that did not provide the convenience or support I expected. Unfortunately, I cannot recommend this location based on my experience.
• DW

  Donna w

  May 21, 2026
  1.0
  I was given an estimate before today’s visit and agreed to medication for my dog, so I expected the total to be around $260 plus the additional $36 discussed. At checkout, the bill was just under $400. When I asked why, the receptionist said my dog was given the 3-year distemper vaccine, even though I never requested it. I had discussed a 3-year rabies vaccine with the tech but decided against it. This office provides estimates but does not follow them. I also noticed I was charged for a fecal test that clearly showed $0 on my estimate because it was supposed to be free. I pointed this out, but the receptionist simply shrugged her shoulders and did nothing to correct it. I liked the tech and the doctor, but the billing practices felt like a bait and switch. Buyer beware — I will not be returning.