Best Buy

Reviews

• VM

  Vanessa Munoz

  May 9, 2026
  1.0
  I am extremely disappointed with my recent experience at Best Buy, specifically with the conduct of Manager Josh. I arrived at the store the evening before the product release and waited in line overnight for approximately 11 hours. Like many other customers, I made a significant commitment of time and effort because I am a loyal customer and wanted a fair opportunity to purchase a highly sought-after item. After waiting all night, the experience quickly became frustrating and unprofessional. When the store opened, there were multiple products physically visible behind the register. However, Manager Josh refused to sell more than one item total, even though Best Buy’s stated policy was a limit of one item per SKU/one item per set, not one item overall. This meant customers should have been allowed to purchase one of each different eligible item, rather than being restricted to a single item total. What made the situation even worse was Josh’s attitude. As I was trying to decide which item to purchase after being unexpectedly told I could only choose one, Josh raised his voice and said, “Pick your item or I’m going to kick you out. I have a long line.” After standing in line overnight for 11 hours, being spoken to this way was shocking and humiliating. I felt threatened, rushed, and pressured into making a purchase I did not have adequate time to consider. Because of the pressure, I ended up purchasing the item that the employee at the register suggested rather than the item I actually wanted. Additionally, it appeared that products were being withheld despite inventory being visibly available. Customers who had waited all night were denied the opportunity to purchase items that were clearly in stock. This gave the impression that inventory was being managed unfairly and that loyal customers were not being treated with honesty or respect. Another major issue was the complete lack of communication. The morning shift never sent an employee outside to inform customers how many units were available or explain purchasing limits. This is a basic courtesy that would have allowed people to make informed decisions after dedicating an entire night to waiting in line. Overall, this experience reflected very poorly on Best Buy. Manager Josh was rude, intimidating, and inconsistent in enforcing policy. His behavior created an unnecessarily stressful environment and undermined the trust customers place in Best Buy to conduct limited releases fairly and professionally. Manager Josh does not value what Best Buy stands for and is setting up his team to be unethical and disrespectful to customers. I hope Best Buy’s corporate leadership reviews this incident seriously. Customers who invest their time and loyalty deserve transparency, consistency, and respectful treatment—not threats and arbitrary decisions.
• JG

  Julian Garza

  May 9, 2026
  1.0
  I would highly not recommend to come to the Best Buy. The manager josh was very unprofessional and should not be a manager. Visibly see the products and he has an ego to tell his employees to not sell those products to his customers that waited to get those products. This is quoted what he told us customers “ Buy the product or I am kicking you out.” Wasn't fair for those who came early and waited for the products we came to buy. This is by far the worst Best Buy I’ve been to.
• EG

  Esteban Garza

  May 9, 2026
  1.0
  Manager Josh was really bad with service, shouldn’t have the position he has. If you were ever in a management position you would agree. Did his customers wrong on so many levels. Corporate Best Buy needs to something about him, not selling items I came for to buy is ridiculous. Visibly see the products and he has an ego to tell his employees to not sell those products to his customers that waited to get those products. Wasn’t fair for those who came early and waited for the products we came to buy.
• IB

  Ispanka Banda

  Apr 29, 2026
  1.0
  Be very careful when signing up here. My wife and I signed up at the same time, and we were not clearly informed that we were being placed into different contract terms. I received a 12-month agreement, while my wife was put into a 24-month contract without proper explanation. This was not clearly disclosed, and we were led to believe the terms were the same. When we tried to address the issue, we were instead presented with large cancellation fees rather than a fair resolution. Make sure you carefully review everything before signing and ask specifically about contract length and cancellation terms. I am currently working to resolve this situation.
• VH

  Viri Hurtado

  Apr 27, 2026
  1.0
  For all the options available, I decided to go to Best Buy and purchase a pre-owned iPhone. I knew exactly which one I wanted because I had already looked on your website. As soon as we walked into the store, an employee offered us a promotion: 15% back after applying for the store credit card and making the first purchase. It sounded like a good deal. We waited for assistance, and then Sohan came over. We looked at the iPhone options, and once I made my decision, I decided to apply for the store credit card to take advantage of the promotion. I have a strong credit score, so I believed one inquiry would be worth it. I was going to apply myself, but Sohan said he would handle it, which I agreed to. He then processed the application and said he needed to call the bank. While supposedly handling my application, he was on the phone watching videos and scrolling through social media on his personal phone. After a few minutes, he told me I had been approved for the Best Buy Gold Card with an annual fee. I immediately asked why, since that was not the card I applied for. He said that was “what the bank told him.” At that point, I became very concerned because none of it made sense. I was applying for the regular store credit card, not a Gold Card with fees attached. Instead of giving a proper explanation, Sohan carelessly responded, “Do you want it or not?” I said no and was understandably upset. Another employee approached and asked what happened. After I explained the situation, he admitted there are different card options during the application process and asked Sohan if he had explained those options to us beforehand. Sohan admitted he had not. He apologized, but by then claimed there was nothing they could do because “it was the bank’s decision.” I then asked for a manager. This is absolutely unacceptable. A Best Buy employee made a careless mistake and damaged my credit in a matter of seconds. Then Jonny, the supervisor, came over and was even more dismissive. He simply repeated that there was nothing they could do and that I needed to contact the bank myself. I told him that Best Buy caused the problem, so Best Buy should be the one contacting the bank to correct it. Again, I was told there was nothing they could do. Furious, I continued with my purchase only because I had already wasted enough time. This entire experience was ridiculous, unprofessional, and unacceptable. Best Buy needs employees who are properly trained in customer service and competent enough to complete something as basic as a credit card application. I have completed many credit applications before, and I am not naive enough to believe the excuses I was given. My credit score is now going to suffer after years of hard work, all because of the incompetence and negligence of one of your employees.

Frequently Asked Questions About Best Buy