Apple Woodfield

Reviews

• AA

  Abraham

  Sep 25, 2026
  1.0
  I just had to put one star even they don’t even deserve it. No customer service no warranty even if you have it bad protects Apple iPhone AppleCare charge your money extra money for everything. It’s all lies when you really have a problem with your device. They don’t care. They just care when they sell you. I have really bad and worse experience with Apple. I don’t recommend that nobody to buy any from Apple product no AirPods no phones warranty is lies. It’s all shit. I had AirPods bro3 they are new they have fire from inside. I don’t recommend nobody to buy this generation or any generation they have because they may cost you a fire in your house or in your property or damage in your air or body damage and they may blow up in your bucket. I don’t really even trust the phone they have they all made in China by Samsung screen and if you guys don’t believe I have all the picture you can’t tell the damage from inside they refuse to replace them for me bad company
• A

  Влад Пилявець

  Sep 19, 2026
  1.0
  We ordered a phone online and were given a specific appointment time for pickup. We arrived at the scheduled time, waited in line only to be told that the phone still wasn’t ready. Waited 2 hours. Eventually, we gave up and drove home. And guess what? Shortly after we left, we received a notification saying the phone was ready for pickup. So what exactly is the point of scheduling an appointment? If the order isn’t going to be ready at the scheduled time, don’t make customers choose an appointment slot in the first place. We could have picked up the phone later that day or on another day — that wasn’t the problem. The problem is asking customers to show up at a specific time and then wasting two hours of their time. The whole appointment system feels less like a convenience for customers and more like a way to create an artificial sense of demand and urgency around Apple products. If an appointment time means nothing, just get rid of it.
• MM

  Mimi

  Sep 19, 2026
  1.0
  I’m actually not even sure where to start but by far the worst Apple experience ever. What’s the point of having a reservation when you won’t even be seen at your reservation time. I totally understand. Yesterday was Apple release day, but the way this location handled pickups and buys was definitely not it. Not to mention waiting an hour when having a reservation and the person that was “helping” me was rude tbh. We let her know everything we were doing from the moment she greeted us. and then we also let her know we were returning phone so we can get our reimbursement back And once we let her know we did not want a gift card, and we just wanted the money back on the card, she said, oh, we don’t do that. Me and my friend were just looking at each other because we did this last year, and we definitely know that you can do that. But the way she said it was really rude. She’s like, we’ve never done that. .So then my friend tells her that he was just a bit confused because he thought that we were able to get reimbursement back on the card that we purchased the phone with since we’re doing a trade in . She then says “ oh so you just want your money back and not a gift card” we said yes . She then saif oh okay it’s because you told me you wanted a gift card. GIRL no one ever said that but believe what you want. At this point, I was already annoyed and irritated because she was not being helpful, and we had already waited for more than an hour. Anyways, I definitely do never recommend this location
• PS

  PATRIOT SIGNORINA

  Sep 19, 2026
  1.0
  I usually do not like to write a bad review on a place especially an apple store because I am the biggest fan of Apple. I’ve had Apple since iPod was released and since then I always had Apple products and I still do really like them but it’s such a shame that I went in the line today the release of the new iPhone 18 Pro Max in the morning and I was the 10th person that has no pre-order to get that phone however they have made mistakes multiple times the same time to the point that they have locked my eligible to do a payment plan through my carrier which is AT&T and I didn’t even open the phone itself and unlock it, which the salesman did that and his name was Diego and he ended up ordering three phones throughout my account to the point that it locked the payment plan to the AT&T and on top of that they have already transferred all my data my pictures and information through the new phone iphone 18 pro max and we had to call AT&T and with the complications, they couldn’t even fixed anything or nothing. I ended up not getting the phone from the store and also on top of that they took out my service and they kicked us out because they didn’t wanna deal with my phone not having service and they didn’t wanna deal with calling back the AT&T and activating my service back to my old phone, which is very concerning to me and really bothered me throughout the day and it really ruined my first experience going in a line and getting trying to the new iPhone and ended up in a horrible situation which they had to call the security and treated us very very poorly to the point that I think it is a little bit discrimination and on top of that they wanna make it seem like it was our fault but in the same time, it was the salesman‘s fault that he ended up ordering so many phones for no reason without asking a manager‘s help or anybody’s help to the point that it locked me out for the payment plans and it’s almost like they’re forcing me to pay the phone fully to be able to just get the phone after they transfer all my data and information to that new phone all my date and infos and right when we deleted the SIM and just getting help to get my service back to my old phone, they didn’t wanna help us and do what’s the right thing instead they kick us out treated us very poorly and I have no service into the point that it’s crazy because I don’t really cry on material things, but with all that miscommunication and discrimination and very poorly customer service, I ended up crying in your store because of how the customer service that you guys provided was very, very unprofessional and it’s a shame that you all are representing Apple and also on top of that two days ago I was just in the same store talking to Tony and explain to him the situation and tell them that I have a carrier AT&T trying to get the phone today and he promised me and told me that oh just ask for my name and I’ll help you I’ll be there and he was there today and he knows that we were having trouble but instead he just walked away and didn’t even help us and just ignored us and let us get kicked out just like that so I don’t know why Tony one of the salesman would even say that yeah I could get my phone today this Friday, September 18 and I would have no problem because he’s gonna make sure that he’s gonna help us and he’s gonna be there for us and that’s the reason why I woke up in the morning really early and being in the line and I ended up very upset and disappointed and frustrated with a customer service that was provided to me because whatever Tony told me two days ago that didn’t really happen anything today I didn’t get help from him at all and also on top of that I left with my phone with no service because nobody wanna take their time and be an actual worker and accountable with all the mistakes that they made today with my account being locked out of Apple, and also transferring all my data to the new phone without even getting the phone.
• IS

  Ian Stevanovich

  Sep 15, 2026
  1.0
  Worst experience I have ever had at an Apple store. Went in Saturday, Sept 12th in the afternoon. Staff was more focused on talking to each other, so I had to approach them and ask for help - nearly every other time I have gone to a store I have been greeted and asked if I needed help. Placed an online order (through Apple's website and with a carrier upgrade) and was just picking up the order after getting the email from Apple saying the order was ready. After the staff member trying to figure it out, he got help. With 2 people "helping me", I was told they couldn't release the order because things had changed on the backend. How long has Apple been opening pre-orders? almost 20 years, 1-2 times a year? And they still have issues with their ordering systems when pre-orders open, that's ridiculous. Per the Apple staff member, I tried to cancel and rebook, it worked but they couldn't release the second order either - and there was no fix - or at least that's what I was told. The 2nd rep that was helping me (along with the first guy who was pretty much useless and didn't seem to care much about resolving my issue) briefly scrolled through some info on his phone telling me they couldn't do anything because "things changed", and they have this issue once or twice a year, and I that had to go to an AT&t store to get the situation resolved. I won't be going back here any time soon. Total clownshow. Staff was C-players on a good day.

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