Impact’s Rockford office is home to locally-based experts and specialists with decades of combined service experience helping to support businesses in the area. As the second-largest city in Illinois, Rockford is the perfect hub for Impact to work with companies in the northern part of the state. This allows us to deliver world-class managed services—like print, cybersecurity, digital transformation, marketing, and IT—to Rockford-area businesses.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.