Cricket Wireless Authorized Retailer

Reviews

• DC

  Daniel Coon

  6 days ago
  5.0
  Stopped in Saturday and started new phone lines was only 1 person working and his name was Gab he had a lot of costumers come in while we was there getting our 4 phones and tablet set up he rocked it out and got every one taken care of he was understanding as we had our 5 year old with us he is definitely the Manager you want to work with as he was Respectful he did a great job
• CE

  Cari Ellis

  Aug 15, 2026
  5.0
  Today my family switch over to cricket from straight talk and it was a very great experience. Gabe was nice and respectful and was just straight up honest about the options and deals wouldn't have asked for better service...
• JR

  Jessica Ridgeley

  Jun 29, 2026
  5.0
  I NEVER leave reviews, but after my experience at Cricket Wireless, I had to. Gabe turned what I expected to be a routine phone store visit into a genuinely great customer experience. From the moment I walked in, he was welcoming, professional, and attentive. He answered every question I had about plans, phones, and options I hadn’t even considered. What stood out most was his patience, even when I changed my mind a couple of times and compared different providers. He explained everything clearly and made the whole process easy to understand. The visit was smooth, fast, and stress free, and he made it feel effortless. If Gabe is there when you visit, you’re in excellent hands.
• JF

  Justin F

  Aug 3, 2016
  1.0
  This is the worst service provider I have ever had. As well as the staff and the customer service at this store and 611. If you like getting to talk on the phone for three minutes than get disconected this is the right provider for you. If you like getting lied to by their employees at this store than this store is for you. I bought my wife and I two new phones from this location and has been nothing but a headache. Calls are constantly dropped and I do mean constantly. This phone service would be perfect for jails or prison where you get very limited time because you won't be on the phone long before you are disconnected. I've talked to other people with cricket and they say they have the same problem. I'll have someone call me right in front of me and my phone doesn't even register a call. Or it will say something along the lines this caller is not in the calling zone. Which no one and I mean no one I've talked to their customer support for hours multiple days can explain. Mind you we live a mile from a tower. That's it a mile. I call 611 and my phone not physically but however they do it is being worked on by their specialist team. Which they text after I'm lied about how long it will take verbatum " by investigation, their is poor/low coverage within your location. Dropped calls, and slow/ sporadic data might occur as well from time to time. We do apologize for the inconvenience. The case Wil be closed now. have a great day!" Here's the kicker I call before I give them my info and ask how the tower service for pekin il 61554 is they say verbatum that the towers " working fine, no outage, no planned maintenance". Get this I have this audio recorded and still nothing gets done about my phone service. If you like to hear mhm, I'm so sorry, and lied to constantly by an establishment this is the right provider for you. I've done everything they have said had my phone pinged to tower supposedly by 611 promised a call back multiple times by the guy since he says to restart phone guess what no call back. Get this I call back wait on hold agian to explain situation and the girl laughs and says the guy who promised a call back didn't even put his name down in computer how he's supposed to. I have insurance on both phones. I get told I can get a phone for free if you mail our phone's to them and think they said takes 5 business days or so to get new devices.or you can get phone over nighted but you will be charged security deposit untill they get your old phones. It went something along those lines. Sean the kid who works there says he's never had a problem with cricket and been there about a year. Mind you he purchased an unlocked ASUS phone that was told has cricket service. He also says when I go in there that when I called it didnt disconnect. Acting like I'm lieing wasting my off time from work the hours upon hours on the phone with customer service. Here's another fact for you I was on the phone last night with cricket from around 7 pm to around 10 something so I was either hung up on or disconected by 9!!! Different employees each one I said I have disconnection problems so if the phone hangs up please give me a call. I didn't get one call back untill my phone finally died on the 10th! Person who I had write down verbatum the employees named and their badge numbers. So who knows if they will even face any administrative action. One time I called the call center it sounded like their was a party going on and could hear a bunch of loud clapping. Ive had one 611 support employee tell me they use at&t towers but they use a diferent system. I've asked can I just get two new same exact model phones we have so I don't have to pay anything or go without a phone and still no. The employee Sean when I first got my phone in there just had his friend hanging out in there and telling people about phones like he works there. Zachery did sim swap told us sim card just had numbers on them that's it after asked if would lose anything. I lost my contacts and couldn't be put back on. Much more to write ran out of space allowed...

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