Best Buy

Reviews

• DD

  Dan

  May 5, 2026
  1.0
  I purchased a laptop and they sent me a survey with the promise of an entry into a $250 sweepstakes. I completed the survey and then they never entered me into a sweepstakes. Why are you wasting peoples time with fraudulent promises. Don’t believe these people and waste your time! It’s probably some scam to sell your info. Shame on them!
• CG

  Choco Guerrero

  May 5, 2026
  1.0
  Hello everyone, I want to let you know that I went to Best Buy in Oswego. this morning to buy Pokémon cards, and they were only selling one per person. It happens that another person entered wearing the same shirt I had on, and they didn’t want to sell me Pokémon cards because I had the same shirt as the other person. I find this unfair. So if I wear black pants and others do too, will they also not sell to them? What is this about? I know everyone is racist, but now this store is becoming even more racist just because you wear the same shirt as someone else? I’m buying it with my money, not with my shirt. Am I wrong, or am I not understanding something? Please tell me. Everyone needs respect!! .. Everyone are the humans don't to be like that! But thank I know now I don't buy anything there again. I just letting you know guys.
• FL

  Frankie Lopez

  May 2, 2026
  5.0
  Went to the oswego. Best Buy and was helped by a female staff member with my remote control issue. She was great. Help me pick out a remote that best suited me and rang me up in her owenvdepartment i was in and out in less than 5 minutes. I didn't catch her name, but if you are reading this, thank you very much for your help I was there at approximately 6p___6:15p ~Frankie
• BA

  Bilal Muhammad Ali

  Apr 30, 2026
  5.0
  One person can really make a difference. The other reps at Best Buy were rude, except for Rafael and the Geek Squad lady. If it wasn't for Rafael, this would've been a negative experience. Thanks a lot!
• AW

  A Wilson

  Apr 6, 2026
  1.0
  My experience at this Best Buy started out great, until I got to the register. I was lucky enough to find an open‑box item in good condition, which I was excited about due to the discounted price. Unfortunately, the cashier was unable to get the item to scan. I then had to wait almost 10 minutes for her manager to come over. During that time, I was asked if I would be willing to purchase a standard, brand‑new item at full price. I politely declined and stated that I wanted the open‑box item at the discounted price. When the manager arrived—who I later learned was the store manager—she immediately seemed annoyed that I didn’t want to simply pay full price. She explained that adding the open‑box item to the system would be a “process.” I asked how long it would take and said I was willing to wait. At that point, I had already waited about 15 minutes total, and waiting another 10 minutes was well worth the savings to me. Instead of helping, the manager’s attitude continued to worsen. She was rude and dismissive, treating me like I was the problem rather than acknowledging that the item had not been properly entered into their system. The interaction made me feel like an inconvenience for asking to pay the correct, advertised price. When I attempted to speak with another employee about the situation, I was told that she was the store manager—leaving me with no further in‑store options. This interaction was extremely disappointing and overshadowed what had initially been a positive shopping experience. Because of how poorly this was handled, I will also be writing a letter to Best Buy’s corporate office. Customer service should not feel confrontational when a customer is simply asking to pay a legitimate, discounted price.

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