Apple Orland Square Mall

Reviews

• AH

  angela henderson

  May 11, 2026
  1.0
  If I could rate Apple 0 starts, I would. I’m formally resubmitting my complaint regarding my MacBook Pro and how Apple has handled my case. Since my initial complaint, I’ve tried resolving this through Apple Support and an in-store Apple visit, but the outcome has only increased my frustration with both customer service and product support. I purchased this MacBook Pro for over $2,000 less than six months ago. It has been carefully maintained, never dropped, and never mishandled. Despite this, a screen crack developed unexpectedly. Based on how carefully it has been treated, I do not believe this damage was caused by misuse or accidental damage. After multiple conversations with Apple representatives including Samuel, Senior Representative Isaiah, and Aldo (the in-person Orland Mall representative), as well as an in-person visit at Orland Mall where we spoke with Nina, the in-person specialist, Apple has continued to refuse to repair the device without charge. This experience has left me feeling that Apple does not fully stand behind the quality of its products, even when issues arise with relatively new devices. In several conversations, when Apple representatives were unable or unwilling to answer difficult questions or hear my concerns, the call was ended abruptly. Even when I allowed them to speak, I was not given the same opportunity, and I felt dismissed rather than heard. At this point, it is clear to me that Apple does not stand behind its products in the way a premium brand should. Because of this experience, I can no longer support Apple or confidently recommend their products to others. I’ve been an Apple customer for over 11 years and have invested thousands into Apple products. Unfortunately, this experience has significantly impacted my trust in the brand, and I am sharing this so others are aware.
• UW

  USMC WHITE

  Apr 28, 2026
  5.0
  Got a new phone whoop dee doo!!!
• GP

  George Pifferman

  Apr 20, 2026
  4.0
  Orlando was very knowledgeable! Long wait times
• SS

  Sal

  Apr 8, 2026
  5.0
  محترفين بشكل مذهل شكراً احمد 🙏🏼
• JA

  Joslyn Akins

  Mar 17, 2026
  1.0
  I signed up for a class that this location was offering. I went inside the store a little earlier than the class time, to browse and purchase a laptop. After deciding on the one I was going to purchase, I was escorted by that same representative who helped me decide on a laptop, to the part of the store where the class will be held. After 15 mins of sitting there, Apple employees walking past me without asking if I needed help or anything, I got the attention of a sales rep. However, he decided that engaging in a conversation with his employee about something unrelated to work, was more important than acknowledging me asking him a question. After about 2-3 mins, he finally said “you have a question”. I said yes, Is the class that was supposed to start at 5pm still happening? He said well let me get you checked in. I said, I was already checked in: he asked for my name, I gave it to him, and I checked in. For the second time, I was told that they were about to notify the trainer so the class could begin. At 5:30pm I asked to speak with the manager. The manger was Quentin. I explained to him the above. His only response was, “the trainer told me he waited 15 mins and no one showed up, so the class was cancelled. I responded, I’ve been in this seat since 5:00. If he and I was at the same place, the class would be going on at this time. I also explained to him, that he could consult with the two employees that I just had encounters with, to let him know how long I’ve been sitting here, checked in. I drove a hour for this class and to purchase a new laptop, left with neither things. I’m disappointed in this entire experience.

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