Apple Oakbrook

Reviews

• CA

  Clarence Archibald

  1 day ago
  1.0
  Terrible management. Genius Bar doesn’t know anything either. Go to different store if possible
• SS

  Supriya Singh

  Aug 26, 2026
  1.0
  So disappointed. Made appointment at 1:15 and now it’s almost 2:10 pm . Sooo there is no point of making appointment. All of our time is valuable.
• SW

  Syeda Warda

  Aug 24, 2026
  1.0
  I had a very disappointing experience at the Apple Store while trying to purchase a MacBook Air. When I first arrived, an employee named Jarry told me that there were three people ahead of me and that the MacBook I wanted was out of stock. I waited, but shortly afterward I noticed two other employees standing free and not assisting any customers. Jarry even approached another employee, who pointed toward the available staff members. Before making my purchase, I simply had a few questions about the Apple Card and whether I would be eligible to apply. Since one employee was available, I approached her and asked whether the 13-inch MacBook was in stock. She checked and informed me that it was not and that I would need to pre-order it online. I then asked if she could help me understand whether I was eligible for the Apple Card and assist me with setting it up. She kindly took me to a nearby MacBook to help me. What made the experience extremely uncomfortable was Jarry’s behavior afterward. He came over to the employee assisting me and began murmuring and visibly expressing frustration while standing right next to us. He continued walking around and appeared upset that she had stepped in to help me. At one point, while I was actively speaking with her as a customer, he loudly said something along the lines of, “That’s not what you do.” I felt so uncomfortable that I even told the employee she could go ahead and help other customers if needed. She reassured me that it was not about that and said he was telling her something else. However, regardless of what the conversation was actually about, it was completely inappropriate to approach an employee who was actively assisting a customer and visibly express frustration in front of that customer. Jarry may have had an issue to discuss with his colleague, but there is a time and place for those conversations. As a customer, I should not have been made to feel like I was causing a problem simply because an available employee chose to assist me. Honestly, the entire interaction left me uncomfortable and changed what should have been a simple and exciting experience of purchasing a new MacBook. Customer service is not just about eventually getting assistance, it is also about professionalism, communication, and making customers feel welcome. Unfortunately, this experience did not feel professional at all.
• PH

  Peter Heidenberger

  Aug 10, 2026
  1.0
  Horrible experience. I made an appointment specifically for a cracked iPhone screen and somehow spent nearly two hours in the store while they ran a bunch of unrelated diagnostics, only to eventually confirm that, yes, my screen was cracked, which was the entire reason I made the appointment in the first place. After all that, I was told my options were to leave my phone with them over the entire weekend or come back Monday morning when they open for what was described as a quick drop-off and repair. I came back Monday morning and, once again, was made to wait. Now I’m without my phone for another three hours for a basic screen repair that I had already made an appointment for days earlier. The entire process at this location feels incredibly disorganized and inefficient. An appointment should mean something, especially when the issue is clearly identified in advance. Instead, I’ve wasted hours across two separate visits for a routine repair. Very frustrating experience.
• ET

  Erin Turner

  Aug 2, 2026
  1.0
  I rarely leave negative reviews, but this experience was disappointing enough that I felt it needed to be shared. I’ve been an Apple customer for many years, and I’ve never had an experience like this at an Apple Store. My appointment was at the Oak Brook location, and after checking in, we waited for an hour without anyone updating us. We finally had to ask what was going on, only to be told that our check-in had somehow been “messed up.” We were then told we’d be made a priority, but we still waited another 15 minutes before finally being seen. At that point, we had already invested so much time that we stayed, but honestly, if we hadn’t driven over an hour through heavy traffic just to get there, we would have left. What was most frustrating was that there was never an apology or explanation from the employee who made the mistake. The lack of communication continued throughout the appointment. My unlocked phone was taken to the back without anyone explaining what was being done, why it needed to be taken, or how long it would take. Customers shouldn’t be left wondering where their personal device is or what’s happening with it. When the Genius Bar associate returned, he essentially told me my only options were to replace my phone or leave it overnight because the store was getting ready to close. Throughout the conversation, he repeatedly asked who my cell phone carrier was at least nine times. I’m not exaggerating; the person with me was counting because it became so unbelievable. He would ask, I’d answer, and then less than a minute later he’d ask the exact same question again. It made the interaction feel disorganized and unprofessional. I understand that mistakes happen and stores get busy. What was disappointing wasn’t just the delay, it was the complete lack of communication, accountability, and customer service throughout the entire visit. A simple apology, regular updates, and better communication would have made a huge difference. This was by far the worst experience I’ve had at an Apple Store, and I sincerely hope improvements are made so other customers don’t have the same experience.

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