Apple Main Place

Reviews

• SM

  Sir Christian M

  Jul 1, 2026
  1.0
  Reading some of these reviews, I strongly believe this location needs a huge cultural change. These workers behaved like they are doing you, the customer, a favor! I arrived 15 minutes before my 445p appointment and waited to even be acknowledged. After finally checking in, I was told to wait for an agent. That took another 20 minutes. The agent took my information, asked me to unlock my phone, and said the battery replacement could take up to an hour. He then took my phone to the back, only to return 20 minutes later asking me to unlock it again and deactivate Lost Mode. If that step was required, I don’t understand what he was doing with my phone during those 20 minutes. It didn’t inspire confidence. By that time we reached almost 6PM, he then told me I would now have to wait again and it wouldn’t be ready until the next day at 1 PM. This was supposed to be a simple battery replacement; 40min ago I was told 1hr then later changed to next day 1pm. What has changed after 40min? What is the point of making an appointment if the process is this slow, confusing, and inefficient? Book appointment based on man power. Why allowed people to make 445p battery replacement if they would only retrieve it next day!? Beyond the delays, the worst was the agent’s attitude (short, Hispanic, glasses) made the experience even worse—short responses, no explanation, no sense of urgency, and no customer care. Overall, this store does not seem interested in repairs. It feels like they’d rather sell you something new than actually help you fix what you have. I would not hire someone like this if I’m a store manager. But then again, this is probably a location that doesn’t care much about resolving customer issues! Very disappointing experience.
• LP

  Laura Pruim

  Jul 1, 2026
  5.0
  So the employees at the Naperville Apple Store to my experience have always been kind and helpfuland I have been here many times for various products or services. Always a smile. Sometimes I have made an appt and other times I have checked in and been helped right away or need to wait a bit behind other customers. If you have a long wait, you can always shop around downtown until your name is up. I have always gotten my question or problem resolved regarding different products, laptop, phone, etc. I highly recommend this store.
• AH

  Alfred Hall

  Jun 24, 2026
  1.0
  Went in for a battery replacement, drop off went well. Pickup was another story, I waited over an hour while my phone was done and ready before 5pm. So I waited from 411pm until 545. No one came up to me to let me know it was ready, I was sitting down waiting until about 520ish when i decided to walk back up front to the check in and ask them what was going on. That’s when I was told it was ready and to go to the back of the store and wait for someone to come out to give me my phone. Talk about rude and a waste of time.
• EK

  Elyse Kizior

  Jun 22, 2026
  5.0
  I had a great experience at this store. Jovan was excellent!! So supportive, so helpful, and so kind and understanding! I had to bring my two young toddlers to my appointment and my phone was completely broken, so I needed a lot of help. Jovan was extremely helpful and understanding, and I was able to get my phone quickly and happily even with two kids getting antsy!
• RR

  Rafiks777

  Jun 20, 2026
  2.0
  I scheduled an appointment in advance to have the battery replaced in my phone. The model of my device and the exact time of the appointment were confirmed online. When I arrived on time, I was told that the battery replacement could not be completed that day. I was informed that the issue was not a lack of parts and that the battery was available, but that the store was too busy to perform the service. I was asked to leave my phone overnight and return the next day. This was extremely frustrating, as I had planned my day around this appointment and arrived exactly at the scheduled time. I ended up making an unnecessary trip and losing part of my weekend due to poor scheduling and a lack of alignment between the appointment system and the store’s actual capacity to perform the service. What made the experience even more frustrating was being passed between three different employees, each asking the same basic questions about the phone and backup status, despite me arriving fully prepared. After repeating the same information, I was ultimately told that the battery replacement could not be completed that day. The following day, I received a message stating that the battery was now available at the store and that I could come in for the replacement, which contradicted what I had been told during my appointment, when I was assured that battery availability was not the issue. Overall, the experience reflected a lack of professionalism and respect for the customer’s time and poorly managed appointment expectations. If the battery was not actually available, customers should be told the truth. If it was available, then why schedule appointments that cannot be honored? Very disappointing experience for what is supposed to be a premium service environment. So, as I understand it, Apple’s time is valuable, but the customer’s time is not. How many Apple employees does it take to not replace a battery? Apparently three.

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