Apple Main Place

Reviews

• AY

  Alan Yang

  6 days ago
  1.0
  I had a terrible experience with Ray. He was very rude and condescending to me when I first checked in, ordering me to go around the table and scan his QR code when I had one pulled up on my phone for the order, which would have been fine had he approached me with a better attitude. I felt as if he was purposely being rude because I was younger than him. Second and most importantly, he completely messed up on my trade in, he would not give me my new phone until he started the process of erasing my old phone which I had to remind him several times that I am doing a trade in therefore I would still need my old phone to transfer over my data and more importantly my eSIM. But since he just refuse to give me the new phone to do the transfer, by the time he gave me both phones, the old phone has already started resetting everything. Now keep in mind I am not from the area and I needed navigation from Google Maps to get home so he just completely screwed me over because I can’t get cell data on my new phone since I couldn’t transfer my eSIM over. I had to call a manager over to handle the situation, which while they were a lot nicer and more pleasant to deal with than Ray, they couldn’t help me with setting up my new phone. After being on the phone with Verizon and being put on hold and transferred a dozen times, I ultimately decided to just drive home without being able to set up my new phone. I had drive home without Google Maps or music on my 30 minute drive back and I still had call Verizon again to get my eSIM reactivated on my new iPhone which was a tedious process because it was on the weekend so I had to wait and be transferred multiple time. This all would not have happened if Ray would just allowed me to transfer my data and eSIM from my old phone to the new one before he initiated the factory reset. What I expected to be a quick 15 minute visit to just pick up my new iPhone turned out to be a 2 hour ordeal that I was not expecting on my day off. So to Ray: shame on you, you’re a disgrace to Apple’s customer service. I got a lot more nicer words I can use to say to you but I doubt google will let me put it on here, so I don’t feel like I should waste any more time and energy on you. You’re better suited to go work at McDonald or a grocery store bagging things if you cannot follow simple procedures because the last time I did a trade in with my iPhone 13 Pro Max, the experience was much more pleasant.
• SU

  Samat Erkinbai uulu

  Sep 26, 2026
  1.0
  This place is suck, terrible service from the employees, I was told to wait for a little while, so I waited. One of the employees came up to me and told me that someone would come to help me. But it turned out that the person had gone to lunch. I waited for about an hour and a half. After I expressed my dissatisfaction to the manager, another employee came to me about 10–15 minutes later and helped me
• IK

  Isabel Krause

  Sep 26, 2026
  1.0
  Really unorganized and chaotic. They said it’d be a fifteen minute wait waited closer to 45 minutes and then got a notification to check in. We checked in and waited another 20 minutes until we got a text our appointment was missed (even after checking in) checked in AGAIN and still have not gotten service and been ignored. I would not recommend coming here it’s probably easier to call a helpline
• UZ

  Ulan Zholdoshbekov

  Sep 21, 2026
  1.0
  We came to the store because we wanted to buy two new phones, see the available new colors, and learn about the new features and improvements compared to our current models. Gary greeted us, but he did not want to explain anything or help us. He simply told us that they didn’t have the colors we were looking for and, in a rude manner, told us to step aside and place our orders online. I can do that from home. I came to the store specifically so someone could show me the new models and explain what’s different about them. Instead, I received no information or assistance and was basically told to step aside, even though I was ready to purchase two new phones. After this poor experience, we asked to speak with a manager. Gary then told us that he was the manager and again spoke to us in a rude and disrespectful manner, telling us to move aside. Very poor customer service and a very unprofessional experience. I would not recommend dealing with Gary. If you visit this store, I strongly recommend asking to speak with someone else. 09/21/2026
• DO

  delta One

  Sep 20, 2026
  5.0
  I was in the store yesterday one awesome worker in the Apple Store named Dan. He helped me how I do over voice setting on my iPhone. He’s an awesome guy very helpful very professional very nice. Also his manager and other worker there was awesome and nice. Thank you very much Apple Store worker good job.

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