Explore offerings from Geek Squad on 3351 Mall Loop Dr in Joliet, with popular we are an apple authorized service provider and general repairs available at this location.
Tech Solutions
5 items
Inspiration, Innovation & Tech Help
In addition to assisting you with your troubleshooting and repair needs, you can also depend on Geek Squad to:
• Help you discover inspiring new technology
• Keep you up-to-date on the latest tech innovations
• Provide you with the help you need to get more out of your tech, electronics and appliances
New Technology Solutions to Make Life Better
Our tech experts keep their fingers on the pulse of <a href="http://www.bestbuy.com/site/misc/new-technology/pcmcat234500050002.c?id=pcmcat234500050002">new technology</a>, so you can stay up-to-date on what’s hot, as well as what’s just around the corner. Whether you’re interested in top tech designed to make life more convenient, innovations that speed up and automate mundane tasks, or the “wow” tech that makes your heart beat faster, we can help you figure out what to buy, and how to put it to its best use.
Another way to inform your best shopping decision is to use our easy-to-use, easy-to-understand <a href="http://www.bestbuy.com/site/other-product-categories/buying-guides/pcmcat322800050004.c?id=pcmcat322800050004&type=category&id=pcmcat322800050004">buying guides</a> that walk you through important comparisons and considerations. You’ll find something helpful for whatever category you’re interested in, from 3D printers and blenders to 4K Ultra HD TVs and coffee makers.
New Tech & Top Products
To help you decide which cool gadgets, electronics or appliances best suit your lifestyle, check out our <a href="http://www.bestbuy.com/site/electronics/top-rated-products/pcmcat140900050011.c?id=pcmcat140900050011">top-rated products</a> to see what other customers are recommending. You’ll find comments from customers who purchased the item, used it, and then took the time to rate it. The Ratings & Reviews section for each item not only shows you what was said, but also groups positive and negative remarks together to provide a well-rounded report card of how the item performs. All of this is aimed at helping you make your best buying decision.
Creative Ways to Use Your New Technologies
Once you’ve determined which items suit you, you’ll want to be sure you’re doing everything you can to get the most out of them. A good way to do that is to browse our <a href="http://www.bestbuy.com/site/misc/inspire-learn/pcmcat748300491115.c?id=pcmcat748300491115">Inspire & Learn</a> section, intended to illuminate ways to put your new tech to its best use, often with outside-the-box suggestions. It’s empowering to take full control of the tech in your life, whether that means finding ways to streamline your home DIY projects, or new ways to simplify and enhance tasks you perform every day.
Tech Troubleshooting Tips
Finally, you can always count on Geek Squad to provide you with the <a href="http://www.bestbuy.com/site/geek-squad/tech-tips/pcmcat748301867970.c?id=pcmcat748301867970">tech tips</a>, expert articles, videos and guides you need to keep your tech working right. Plus, we can help you set up your electronics and teach you how to use them. We can also give you simple tricks to get more out of your devices or help you troubleshoot any problems, if needed.
To that end, take a look at our informative guides packed with tips to help you troubleshoot a number of common technology issues. And of course, on those occasions when you’d prefer to let an expert take care of it, <a href="http://www.bestbuy.com/site/electronics/geek-squad/pcmcat138100050018.c?id=pcmcat138100050018">Geek Squad</a> is here for you. Our experts can diagnose and resolve just about any tech issue you may be experiencing, big or small, 24/7.
Apple
9 items
We are an Apple Authorized Service Provider
Need a repair? As an Apple Authorized Service Provider, our location is certified in repairing iPhone, iPad, iPod, Mac and more. We have Geek Squad Agents that are certified in servicing and repairing Apple devices. We can help no matter how you're covered or where you purchased your device. Plus, all service parts come directly from Apple.
iPhone Repair
We can repair iPhone 8 Plus, iPhone 8, iPhone 7 Plus, iPhone 7, iPhone SE, iPhone 6s Plus, iPhone 6s, iPhone 6 Plus, iPhone 6 and iPhone 5s, iPhone 5c and iPhone 5.
Mac Repair
We can repair MacBook, MacBook Pro, MacBook Air and iMac.
iPad Repair
We can repair 9.7-inch iPad Pro, 12.9-inch iPad Pro, iPad Air 2, iPad Air, iPad mini 2, iPad mini 4 and more.
iPod Repair
We can repair iPod touch, iPod nano and iPod shuffle.
Beats Repair
We can repair wireless Powerbeats 2 in-ear headphones, wireless Studio over-ear headphones, Solo2 on-ear headphones and urBeats in-ear headphones.
AirPods Repair
We can repair components such as the AirPods and charging case.
Apple Watch Repair
We can repair Apple Watch and Apple Watch Sport.
Apple TV Repair
We can repair Apple TV 4th Generation and Apple TV 3rd Generation.
General Repairs
General Repairs
· General Repairs
· Cracked screens
· Display issues
· Software issues
· Speaker replacement/audio issues
· Power/charging/battery issues
· Camera replacement
· Receiver/microphone replacement
· Vibe motor replacement
· Battery replacement
· Operating system upgrades
· Wi-Fi troubleshooting
Reviews
2.8
39 reviews
5 stars
16
4 stars
1
3 stars
2
2 stars0
1 star
20
JM
Jess McCarthy
4 days ago
1.0
In May of 2026, I took my Iphone to Geek Squad in Best Buy for a battery replacement because the capacity of my original battery had deteriorated to 72%. The new battery and the installation was supposed to total out to 100$. The Geek Squad employee notified me that there was a really small chance of something called screen separation occurring which would be another 300$ to fix. With further research after this ordeal I learned that screen separation can be caused by technicians being overly rough with the device or applying too much heat. The Employee handed me a contract to sign that simply agreed that i would pay the extra 300$ if screen separation occurred. I signed the contract because the employee made it sound like the chance would be insignificant. Nowhere in this contract did it mention that I agreed to cover any other additional parts that could be damaged during the installation, or that Geek Squad was not responsible for additional damage. Nor did the employee mention a chance of other damage occurring. Left the phone overnight and got a call the next day that it was ready for pick up. I was notified that screen separation did occur and I would be liable to pay the extra 300$ to get my phone back. I agreed and then was handed a filthy unclean phone that no longer was able to fast charge. The ribbon cable inside of the phone or some other part was also likely damaged during installation and screen replacement. Geek Squad failed to tell me about this entirely as a whole. Now I’m stuck with a phone that takes an extremely lengthy amount of time to charge, and no longer has the fast charging pop up when I plug it in to a proper charger. I lost a total of 400-500$. Do not go here, go to an independent technician or shop.
TG
Tony Gashi
Aug 8, 2026
1.0
⭐ 1/5 — Extremely Disappointed With Best Buy Customer Service
I rarely leave reviews like this, but after nearly a month of getting the runaround from Best Buy, I feel other customers should know about my experience.
On July 14 and July 15, I made two large purchases from Best Buy totaling over $3,100, including an 85-inch LG TV and an LG sound system.
The problem started with one M5 speaker worth approximately $219. I contacted Best Buy because I wanted to receive the speaker sooner. Best Buy’s representative told me to cancel that speaker and reorder it to get it faster. I followed THEIR recommendation.
That’s where the nightmare started.
I waited for my $219 refund and it never came. Over the course of nearly a month, I contacted Best Buy multiple times and spoke with three different representatives. I was repeatedly told essentially the same thing: “Rest assured, your refund has been processed and you will receive it.”
So I waited. Still nothing.
Finally, the third representative told me the truth—the refund had NEVER actually been processed. After weeks of being told it was already done, I learned I had been waiting for a refund that apparently wasn’t even initiated.
She assured me she would process it.
I STILL HAVE NOT RECEIVED MY REFUND.
This isn’t about being impatient over $219. It’s about being repeatedly given incorrect information and having to spend my time chasing down money that should have been refunded in the first place—especially when Best Buy was the one that instructed me to cancel and reorder.
I spent more than $3,100 with this company within approximately one day, and Best Buy managed to lose my confidence as a customer over a $219 refund that should have been incredibly simple to resolve.
At this point, because of how poorly this has been handled, I want to return the entire purchase, including the TV and sound system, and take my business elsewhere.
Best Buy needs to seriously review how refunds and customer-service escalations are handled. Customers should not be told repeatedly that a refund has been processed when it hasn’t.
Three representatives. Nearly a month. Multiple assurances. Still no refund.
Completely unacceptable experience.
CC
carina Cabral
Jun 17, 2026
5.0
Guy working behind the counter who helped me was so smart efficient smart & sweet to my kids. Made this trip as pain-free as possible. Does the work of 3 apply back there he needs a raise.
Geek Squad at Best Buy provides tech repair, setup, and support services including cell phone repair, computer repair, data recovery, and appliance repair.
Where is Geek Squad located in Joliet, IL?
Geek Squad is located at 3351 Mall Loop Dr, Joliet, IL 60431, United States.
What are the operating hours of Geek Squad in Joliet?
Geek Squad is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Can I schedule a Geek Squad service appointment online or in-store?
Yes, you can schedule Geek Squad service appointments either online through their website or in-store.
How can I contact Geek Squad at this location?
You can contact Geek Squad by calling +1 815-609-0771.
Does Geek Squad offer special deals or promotions?
Yes, Geek Squad features special promotions like Black Friday Deals, which can be found on their website.
Is Geek Squad located near any major retailers or malls?
Yes, Geek Squad is located near Best Buy and within Louis Joliet Mall, making it convenient to shop and get tech support in one trip.
What nearby stores can customers visit before or after their visit to Geek Squad?
Customers can visit nearby stores such as JD Sports, Aéropostale, Bath & Body Works, and Pandora Jewelry for shopping around the mall area.
Are there food options near Geek Squad for a quick bite?
Yes, nearby food options include Baskin-Robbins, KFC, Taco Bell, Sbarro, Orange Julius, and Dippin' Dots, perfect for a snack or meal before or after your visit.
What services do nearby nearby Geek Squad locations offer?
Nearby Geek Squad locations also provide mobile phone sales, electronics, and IT service, offering additional convenience and choice.
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