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Geek Squad

2.9
(37 reviews)

Business Details

3351 Mall Loop Dr, Joliet, IL
60431, United States
(815) 609-0771

About

Cell Phone Repair ShopComputer Repair ServiceData Recovery ServiceElectronics Repair ShopComputer Support ServiceGeek Squad
Get help with tech repair, setup, and support from Geek Squad at Best Buy. Schedule service in store or online.

Location

Geek Squad
3351 Mall Loop Dr, Joliet, IL
60431, United States

Hours

Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 9:00 PM
Sunday10:00 AM - 8:00 PM

Products & Services

2 lists · 14 items

Explore offerings from Geek Squad on 3351 Mall Loop Dr in Joliet, with popular we are an apple authorized service provider and general repairs available at this location.

Tech Solutions

5 items

Inspiration, Innovation & Tech Help

In addition to assisting you with your troubleshooting and repair needs, you can also depend on Geek Squad to: • Help you discover inspiring new technology • Keep you up-to-date on the latest tech innovations • Provide you with the help you need to get more out of your tech, electronics and appliances

New Technology Solutions to Make Life Better

Our tech experts keep their fingers on the pulse of <a href="http://www.bestbuy.com/site/misc/new-technology/pcmcat234500050002.c?id=pcmcat234500050002">new technology</a>, so you can stay up-to-date on what’s hot, as well as what’s just around the corner. Whether you’re interested in top tech designed to make life more convenient, innovations that speed up and automate mundane tasks, or the “wow” tech that makes your heart beat faster, we can help you figure out what to buy, and how to put it to its best use. Another way to inform your best shopping decision is to use our easy-to-use, easy-to-understand <a href="http://www.bestbuy.com/site/other-product-categories/buying-guides/pcmcat322800050004.c?id=pcmcat322800050004&type=category&id=pcmcat322800050004">buying guides</a> that walk you through important comparisons and considerations. You’ll find something helpful for whatever category you’re interested in, from 3D printers and blenders to 4K Ultra HD TVs and coffee makers.

New Tech & Top Products

To help you decide which cool gadgets, electronics or appliances best suit your lifestyle, check out our <a href="http://www.bestbuy.com/site/electronics/top-rated-products/pcmcat140900050011.c?id=pcmcat140900050011">top-rated products</a> to see what other customers are recommending. You’ll find comments from customers who purchased the item, used it, and then took the time to rate it. The Ratings & Reviews section for each item not only shows you what was said, but also groups positive and negative remarks together to provide a well-rounded report card of how the item performs. All of this is aimed at helping you make your best buying decision.

Creative Ways to Use Your New Technologies

Once you’ve determined which items suit you, you’ll want to be sure you’re doing everything you can to get the most out of them. A good way to do that is to browse our <a href="http://www.bestbuy.com/site/misc/inspire-learn/pcmcat748300491115.c?id=pcmcat748300491115">Inspire & Learn</a> section, intended to illuminate ways to put your new tech to its best use, often with outside-the-box suggestions. It’s empowering to take full control of the tech in your life, whether that means finding ways to streamline your home DIY projects, or new ways to simplify and enhance tasks you perform every day.

Tech Troubleshooting Tips

Finally, you can always count on Geek Squad to provide you with the <a href="http://www.bestbuy.com/site/geek-squad/tech-tips/pcmcat748301867970.c?id=pcmcat748301867970">tech tips</a>, expert articles, videos and guides you need to keep your tech working right. Plus, we can help you set up your electronics and teach you how to use them. We can also give you simple tricks to get more out of your devices or help you troubleshoot any problems, if needed. To that end, take a look at our informative guides packed with tips to help you troubleshoot a number of common technology issues. And of course, on those occasions when you’d prefer to let an expert take care of it, <a href="http://www.bestbuy.com/site/electronics/geek-squad/pcmcat138100050018.c?id=pcmcat138100050018">Geek Squad</a> is here for you. Our experts can diagnose and resolve just about any tech issue you may be experiencing, big or small, 24/7.

Apple

9 items

We are an Apple Authorized Service Provider

Need a repair? As an Apple Authorized Service Provider, our location is certified in repairing iPhone, iPad, iPod, Mac and more. We have Geek Squad Agents that are certified in servicing and repairing Apple devices. We can help no matter how you're covered or where you purchased your device. Plus, all service parts come directly from Apple.

iPhone Repair

We can repair iPhone 8 Plus, iPhone 8, iPhone 7 Plus, iPhone 7, iPhone SE, iPhone 6s Plus, iPhone 6s, iPhone 6 Plus, iPhone 6 and iPhone 5s, iPhone 5c and iPhone 5.

Mac Repair

We can repair MacBook, MacBook Pro, MacBook Air and iMac.

iPad Repair

We can repair 9.7-inch iPad Pro, 12.9-inch iPad Pro, iPad Air 2, iPad Air, iPad mini 2, iPad mini 4 and more.

iPod Repair

We can repair iPod touch, iPod nano and iPod shuffle.

Beats Repair

We can repair wireless Powerbeats 2 in-ear headphones, wireless Studio over-ear headphones, Solo2 on-ear headphones and urBeats in-ear headphones.

AirPods Repair

We can repair components such as the AirPods and charging case.

Apple Watch Repair

We can repair Apple Watch and Apple Watch Sport.

Apple TV Repair

We can repair Apple TV 4th Generation and Apple TV 3rd Generation.

General Repairs

General Repairs

· General Repairs · Cracked screens · Display issues · Software issues · Speaker replacement/audio issues · Power/charging/battery issues · Camera replacement · Receiver/microphone replacement · Vibe motor replacement · Battery replacement · Operating system upgrades · Wi-Fi troubleshooting

Reviews

2.9
37 reviews
5 stars
16
4 stars
1
3 stars
2
2 stars
0
1 star
18
  • CC
    carina Cabral
    Jun 17, 2026
    5.0
    Guy working behind the counter who helped me was so smart efficient smart & sweet to my kids. Made this trip as pain-free as possible. Does the work of 3 apply back there he needs a raise.
  • CJ
    Carena Johnson
    Jun 1, 2026
    5.0
    Matthew and Annie were very sweet and helpful ❤️
  • AA
    Antwonne Allen
    Mar 17, 2026
    1.0
    Bad service and bad communication skills
  • MW
    madysen woodward
    Jan 23, 2026
    5.0
    Jack and Mathew were fantastic and helped me out super quick! Would definitely recommend going there for your laptop needs!
  • LL
    Lily
    May 16, 2025
    1.0
    I dropped off my phone on 3/30/25 and was called 4/14/25 that is was ready they “replaced” it supposably. Gave me new serial number. I go to turn it on it’s a completely different serial number and different phone & it connected to someone else’s phone number with mine. Still waiting on my replacement and it’s going on two months and no one there or Apple seems to be able to tell me anything. Keeps giving me the run around that they are “working” on it. It’s 5/16/25 shouldn’t take this long for a phone.

Frequently Asked Questions About Geek Squad

What services does Geek Squad at Best Buy offer?

Geek Squad at Best Buy provides tech repair, setup, and support services including cell phone repair, computer repair, data recovery, and appliance repair.

Where is Geek Squad located in Joliet, IL?

Geek Squad is located at 3351 Mall Loop Dr, Joliet, IL 60431, United States.

Brand Certified Facts from Geek Squad

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