I needed a new cord for my Apple CarPlay. The store wasn’t very busy. As soon as I walked in, a clerk asked if they could help me. I told her what I was looking for and she immediately had someone come to help me out. After choosing the cord, I wanted to look at Watch bands. Someone else came to help me. I didn’t buy the watchband, but I did buy the very reasonable cord. Price was right! What impressed me the most, was how helpful everyone was to me. I have been in other stores that weren’t busy, but mostly you’re ignored. Kudos to the manager! You hired the best and trained them well!
JM
Jess McCarthy
Aug 20, 2026
In May of 2026, I took my Iphone to Geek Squad in this Best Buy for a battery replacement because the capacity of my original battery had deteriorated to 72%. The new battery and the installation was supposed to total out to 100$ flat. The Geek Squad employee notified me that there was a really small chance of something called screen separation occurring which would be another 300$ to fix. With further research after this ordeal I learned that screen separation can be caused by technicians being overly rough with the device or applying too much heat. The Employee handed me a contract to sign that simply agreed that i would pay the extra 300$ if screen separation occurred. I signed the contract because the employee made it sound like the chance would be insignificant. Nowhere in this contract did it mention that I agreed to cover any other additional parts that could be damaged during the installation, or that Geek Squad was not responsible for additional damage. Nor did the employee mention a chance of other damage occurring. Left the phone overnight and got a call the next day that it was ready for pick up. I was notified that screen separation did occur and I would be liable to pay the extra 300$ to get my phone back. I agreed and then was handed a filthy unclean phone that no longer was able to fast charge. The ribbon cable inside of the phone or some other part was also likely damaged during installation and screen replacement. Geek Squad failed to tell me about this entirely as a whole. Now I’m stuck with a phone that takes an extremely lengthy amount of time to charge, and a loss of about 400-500$. Do not go here for repairs or replacements, go to an independent technician or shop.
Horrible customer service. I purchased an open box item. When I picked up, I asked if the item was working and they confirmed that it's "working and tested."
They didn't even have the box, which I'm OK with. The issue is that the store is 1 hour round trip for me and it turns out that the subwoofer that's part of this package is not even the correct one. They sold me a much cheaper subwoofer that doesn't even work with the soundbar. UNBELIEVABLE.
Now I have to spend another hour round trip because of their incapability. Will never come here agian.
⭐ 1/5 — Extremely Disappointed With Best Buy Customer Service
I rarely leave reviews like this, but after nearly a month of getting the runaround from Best Buy, I feel other customers should know about my experience.
On July 14 and July 15, I made two large purchases from Best Buy totaling over $3,100, including an 85-inch LG TV and an LG sound system.
The problem started with one M5 speaker worth approximately $219. I contacted Best Buy because I wanted to receive the speaker sooner. Best Buy’s representative told me to cancel that speaker and reorder it to get it faster. I followed THEIR recommendation.
That’s where the nightmare started.
I waited for my $219 refund and it never came. Over the course of nearly a month, I contacted Best Buy multiple times and spoke with three different representatives. I was repeatedly told essentially the same thing: “Rest assured, your refund has been processed and you will receive it.”
So I waited. Still nothing.
Finally, the third representative told me the truth—the refund had NEVER actually been processed. After weeks of being told it was already done, I learned I had been waiting for a refund that apparently wasn’t even initiated.
She assured me she would process it.
I STILL HAVE NOT RECEIVED MY REFUND.
This isn’t about being impatient over $219. It’s about being repeatedly given incorrect information and having to spend my time chasing down money that should have been refunded in the first place—especially when Best Buy was the one that instructed me to cancel and reorder.
I spent more than $3,100 with this company within approximately one day, and Best Buy managed to lose my confidence as a customer over a $219 refund that should have been incredibly simple to resolve.
At this point, because of how poorly this has been handled, I want to return the entire purchase, including the TV and sound system, and take my business elsewhere.
Best Buy needs to seriously review how refunds and customer-service escalations are handled. Customers should not be told repeatedly that a refund has been processed when it hasn’t.
Three representatives. Nearly a month. Multiple assurances. Still no refund.
Completely unacceptable experience.
BM
Brian Munoz
Jul 27, 2026
On 7/24, I visited Best Buy to purchase a projector, projector screen, and surround sound system. I waited in the electronics area for assistance, and after several minutes with no acknowledgment, I began walking around to find someone who could help.
I noticed a Best Buy employee a red‑headed associate with glasses along with a Samsung representative assisting another customer. I continued waiting, but even as I stood nearby, I was not greeted or given a simple “I’ll be with you shortly.” After several more minutes, I politely stepped in and let them know I needed assistance.
Despite that, I still wasn’t helped right away. After what felt like another ten minutes, the Best Buy associate finally approached me, but his tone and demeanor were noticeably rude and dismissive. My wife immediately picked up on his attitude and walked away out of frustration.
When I began explaining what I was looking for, he interrupted me almost immediately to ask my budget. I told him I didn’t want to spend more than $5,000 on a projector, already knowing the model I intended to purchase was $2,799.99. Before I could finish explaining, he cut me off again and told me that he “builds theater rooms on the side,” and that unless I was prepared to spend $17–25K, anything I bought would “look like shit.”
I was shocked by how disrespectful and unprofessional this was. Not only was the statement completely inaccurate, but no employee should ever insult a customer’s budget or speak to them in such a condescending way. His behavior the lack of acknowledgment, the interruptions, the dismissive attitude, and the insulting comments made me feel disrespected and unwelcome.
I’ve spent a significant amount of money at Best Buy over the years and have never experienced anything like this. Whether he was making assumptions about me or simply didn’t want to help, the interaction was unacceptable. At this point, I do not feel comfortable returning to this store or continuing to spend my money here.