Best Buy

Reviews

• HH

  Hugh

  2 days ago
  2.0
  The geeksquad Pretty much useless unless it's a problem that you could probably figure out on your own or on youtube... went there on two separate occasions regarding issues with a Samsung phone regarding sign in issues and then the other time for a jitterbug phone for an older family member that was bought in their store using their phone plan.. they right away said "we can't do anything unless it's an iPhone", atleast you gotta give the guys props for letting you know right off the rip their not going to be able to help you and they did recommend a different reapair store the next town over that will actually fix what they say they can when you set up an appointment. wish the geek squad would specify what they can and cannot do with the long appointment making process over the phone with their 3rd party scheduling department... definitely communication error there too about a 50/50 shot if what you tell them in the scheduling department actually gets through to the tech you see in the store generally their going to start fresh with you when you get there anyway... unless it's a basic problem, fix, or repair that is needed I'd look elsewhere because odds are if you go to the geeksquad their probably just gonna hit you with "yea im not really sure", "we can't do anything unless it's an iphone" they will walk in the back to "see what they can do" weather they actually do that or not who knows.. i wouldnt rely on them for parts/screens etc without checking first.. essentially I wouldn't waste your time but if they cannot help you they will atleast point you in the right direction to someone who can, hopefully
• MS

  Matt Schoolcraft

  5 days ago
  3.0
  Generally enjoy picking things up same day I want them and not ordering from an online retailer. Pretty dissappointed when I found an open box item I was looking for listed at a great price, only to be left waiting at the register with it rung up 80$ more by a man who seemed like his time was being wasted (Verison expert) when he finally came back he said they can't honor the listed price. Found the item cheaper online with next day delivery from somewhere else. I like supporting brick and mortar but BB is 9/10 times a wasted trip.
• DG

  Dominic Gallo

  6 days ago
  1.0
  Worst retail experience in years. They sold me $4,000 of merchandise. When time came for delivery the TV and Subwoofer were lost. I called customer service multiple times and no help. I went to the store they said it would take some time to find it and they would contact me. Nobody did. I called two more days in a row and finally someone claiming to be a manager called and said they could try to reorder everything and would give me a gift card for $100. I told them to just return it all. What a joke.
• JA

  John Angel

  May 8, 2026
  1.0
  I went in the other day and was asked if I needed help. I was then added to a waiting list to be helped in computers. I was waiting for 10 minutes and I asked one of the guys that was standing around and he said he would call someone over. I was frustrated because I was waiting and when I saw him standing there I said to myself well why can’t he help me. So I just kept waiting and then I see 3 people standing in a circle just talking to each other and one of the girls I’m assuming is the manager with glasses and a clip board was laughing very obnoxiously loud. You could hear it from across the store. I had enough and walked out of the store. How is it possible that I was put in a waiting list and I see all these employees standing in a circle laughing when I needed help. What a waste of my time.
• BP

  Bryson Patterson

  Apr 25, 2026
  1.0
  DO NOT GO HERE YOU WILL GET RIPPED OFF. I was standing in line for my MacBook repair and heard a 70 year-old or 80-year-old couple get scammed because their laptop had a hard drive and was slow. The geek squad “technician” then told them it would be pointless to upgrade the Hard drive to an SSD and upgrade the ram ($120 parts costs BTW), and instead recommended that they buy a new desktop. He also then told the couple that an upgrade would also be pointless because it was running Windows 10 which has lost support (Every windows 10 license can upgrade to Windows 11 for free as long as you enable TMP2.0 in the BIOS, basic knowledge any decent tech would know). I then asked the “technician” I was working with if they don’t do SSD and ram replacements (on the side quietly as I didn’t want to get thrown out) to which he replied “it’s probably a 15-year-old laptop”. I looked at the laptop. It was not 15 years old. It had a 8th Gen cpu at worst. Mind you this is a 70 or 80 year-old couple who told the technician that all they do is check their emails, a simple SSD and ram upgrade would have done just fine. Instead I watched this couple pay $1100, $800 plus taxes and fees for the desktop and then $174 to move their #DATA. By the way, moving #DATA is completely free using software like macrium reflect 7 and takes all of 30 minutes to do. These cannot be trained technicians or they are told to upsell and rip people off. This is all work your Nephew could have done at home with 120 dollars in parts and a 20 min YouTube video.

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