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Geek Squad

4.2
(24 reviews)

Business Details

2100 N Elston Ave, Chicago, IL
60614, United States
(773) 486-0142

About

Cell Phone Repair ShopComputer Repair ServiceData Recovery ServiceElectronics Repair ShopComputer Support ServiceGeek Squad
Get help with tech repair, setup, and support from Geek Squad at Best Buy. Schedule service in store or online.

Location

Geek Squad
2100 N Elston Ave, Chicago, IL
60614, United States

Hours

Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 9:00 PM
Sunday10:00 AM - 8:00 PM

Products & Services

1 list · 5 items

Tech Solutions

5 items

Inspiration, Innovation & Tech Help

In addition to assisting you with your troubleshooting and repair needs, you can also depend on Geek Squad to: • Help you discover inspiring new technology • Keep you up-to-date on the latest tech innovations • Provide you with the help you need to get more out of your tech, electronics and appliances

New Technology Solutions to Make Life Better

Our tech experts keep their fingers on the pulse of <a href="http://www.bestbuy.com/site/misc/new-technology/pcmcat234500050002.c?id=pcmcat234500050002">new technology</a>, so you can stay up-to-date on what’s hot, as well as what’s just around the corner. Whether you’re interested in top tech designed to make life more convenient, innovations that speed up and automate mundane tasks, or the “wow” tech that makes your heart beat faster, we can help you figure out what to buy, and how to put it to its best use. Another way to inform your best shopping decision is to use our easy-to-use, easy-to-understand <a href="http://www.bestbuy.com/site/other-product-categories/buying-guides/pcmcat322800050004.c?id=pcmcat322800050004&type=category&id=pcmcat322800050004">buying guides</a> that walk you through important comparisons and considerations. You’ll find something helpful for whatever category you’re interested in, from 3D printers and blenders to 4K Ultra HD TVs and coffee makers.

New Tech & Top Products

To help you decide which cool gadgets, electronics or appliances best suit your lifestyle, check out our <a href="http://www.bestbuy.com/site/electronics/top-rated-products/pcmcat140900050011.c?id=pcmcat140900050011">top-rated products</a> to see what other customers are recommending. You’ll find comments from customers who purchased the item, used it, and then took the time to rate it. The Ratings & Reviews section for each item not only shows you what was said, but also groups positive and negative remarks together to provide a well-rounded report card of how the item performs. All of this is aimed at helping you make your best buying decision.

Creative Ways to Use Your New Technologies

Once you’ve determined which items suit you, you’ll want to be sure you’re doing everything you can to get the most out of them. A good way to do that is to browse our <a href="http://www.bestbuy.com/site/misc/inspire-learn/pcmcat748300491115.c?id=pcmcat748300491115">Inspire & Learn</a> section, intended to illuminate ways to put your new tech to its best use, often with outside-the-box suggestions. It’s empowering to take full control of the tech in your life, whether that means finding ways to streamline your home DIY projects, or new ways to simplify and enhance tasks you perform every day.

Tech Troubleshooting Tips

Finally, you can always count on Geek Squad to provide you with the <a href="http://www.bestbuy.com/site/geek-squad/tech-tips/pcmcat748301867970.c?id=pcmcat748301867970">tech tips</a>, expert articles, videos and guides you need to keep your tech working right. Plus, we can help you set up your electronics and teach you how to use them. We can also give you simple tricks to get more out of your devices or help you troubleshoot any problems, if needed. To that end, take a look at our informative guides packed with tips to help you troubleshoot a number of common technology issues. And of course, on those occasions when you’d prefer to let an expert take care of it, <a href="http://www.bestbuy.com/site/electronics/geek-squad/pcmcat138100050018.c?id=pcmcat138100050018">Geek Squad</a> is here for you. Our experts can diagnose and resolve just about any tech issue you may be experiencing, big or small, 24/7.

Reviews

4.2
24 reviews
5 stars
18
4 stars
0
3 stars
1
2 stars
2
1 star
3
  • AN
    Aaron Newman
    Jun 13, 2026
    5.0
    Really helpful, friendly, knowledgeable. Makes me want to support Best Buy.
  • PG
    Philip Guichelaar
    Feb 11, 2025
    5.0
    I can't speak highly enough about the Geek Squad at this Best Buy. It's easy to get an appointment, the technicians are knowledgeable, patient, and helpful, and the last time I went in my issue turned out to be a simple fix and they didn't even charge me. Can't recommend them enough.
  • BB
    Bel Bog
    Sep 27, 2023
    1.0
    Walked in to speak to a GS rep after being directed by the phone-based Best Buy Mobile services team to take my matter directly to the store. I am a paying TotalTech member, I had a Pixel device replaced under a protection plan three times and each time each device had a defect necessitating a replacement. After the third replacement, the phone-based Mobile Services team told me I was eligible for a store credit towards a new device of my choice and directed me to go to a store to continue the process there. I did so and I had the luck of speaking to Ricky/Edwin, a Senior Associate and by his claim the Geek Squad supervisor on duty. I described the issue to him and he said that he had no idea about this process and that my only choice through him was to order another (4th) replacement device. I explained to him what the phone people had told me and offered to call them together to untangle this knot. Very arrogantly and brusquely, Ricky/Edwin refused. I asked to speak to a manager and he said he was the supervisor and I had no other avenues or recourse. At no time did he even attempt to work his brain, think of options, look for alternatives, consider calling THE BEST BUY PHONE SUPPORT (is it the same company or not?!) to try to converge the various stories I was being told. He may have been telling the truth about his options, but his attitude, arrogance and lack of any interest to help out A PAYING MEMBER in any way earns him zero stars (wish that was an option) and my square resolve not to deal with this store or Geek Squad team. Sadly, he was training someone while dealing with me and I hate to think what that new person will learn from a "mentor" like this.
  • DM
    Dave Mitchell
    Dec 27, 2022
    5.0
    Ricky was excellent in helping me with a charging issue with my phone. Thanks!

Frequently Asked Questions About Geek Squad

What services does Geek Squad at Best Buy on 2100 N Elston Ave, Chicago offer?

Geek Squad offers tech repair, setup, and support services, including computer, cell phone, appliance, and television repairs, as well as data recovery and computer support.

Can I schedule Geek Squad services online or do I need to visit the store?

You can schedule Geek Squad services both in store at 2100 N Elston Ave or online via their website.

Brand Certified Facts from Geek Squad

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