I walked into Best Buy frazzled and confused. I needed a decent car phone mount but had problems in the past. Mary answered my questions, patiently found the perfect item and sent me on my way with a smile on my face. Thank you for employing such a wonderful person.
CP
Cynthia Peralta
Aug 7, 2026
I went to this Best Buy on Saturday 8/1/2026, and I asked an employee if they had any point-and-shoot cameras, and he had to call another employee for assistance. The second employee showed me the point-and-shoot cameras on their handheld device, which were the same ones listed on the Best Buy website. Unfortunately, the store didn't have any of them on display, so there was no way to actually see or handle them before buying.
I was shown the Kodak PIXPRO C1 Digital Camera, and I asked if I could at least see the box. He handed it to me, and after looking it over, I decided to buy it because I liked the compact size based on the packaging.
When I got home and unboxed everything, I discovered that the camera requires an SD card to function, but one wasn't included. I was disappointed that the employee never mentioned I would need to purchase one separately. Had I known, I would have bought an SD card while I was already at the store instead of making another trip.
Overall, I wish the store had point-and-shoot cameras on display, and I also wish the staff had provided more complete information about what I would need to use the camera.
SH
Stacy Hannigan
Aug 2, 2026
8/2/26 Ordered a phone charger online from the Best Buy on Elston Avenue. Took exactly 7 days to arrive in the mail, which is a little longer than I expected, not not too bad. The delivery information was grossly incorrect, however. I recieved my charger on July 29th, and the email claimed said it wasn't due to arrive untill July 15th. This is a 17 day discrepancy. The email did update their informarion the day it got delivered on the 29th, however, and informed me my charger was coming that day instead, which was a nice surprise..but it created a lot of unnecessary worry thinking I was going to have to wait two and half more weeks to get it. The charger works with well with my phone, and I got two chargers for only $15, not bad. The store also sells a lot of good quality items and their a good company overall. Employees are especially knowledgeable about the items sold at their store as well.
SK
Serette King
Jul 24, 2026
Jimmy at Best Buy in Bucktown delivered an exceptional customer service experience. He was patient, knowledgeable, and took the time to walk me through each purchase without making me feel rushed or pressured.
He answered all of my questions clearly, explained my options in a way that was easy to understand, and made sure I felt confident before making any decisions (and believe me, I had him running when we got to my laptop purchase...LOL) His professionalism and friendly approach made the entire process smooth and enjoyable.
If you’re shopping at this location, I highly recommend asking for Jimmy. He provides thoughtful, attentive service and truly goes above and beyond.
AT
Aditya Tyagi
Jul 14, 2026
I ordered a new Samsung stackable washer/dryer from Best Buy on July 2nd after my old set broke down. What followed was a frustrating, poorly coordinated delivery experience that has left me without a washer/dryer for three weeks now. To make matters worse, I'm a Best Buy Total member, paying $199 per year, and this is the level of service I've received in return.
Initially, delivery was scheduled for July 10th. The crew arrived in a huge truck, and despite the challenge of finding street parking in the city, I managed to secure a spot for them. However, once the delivery person came up to my unit, he became irritated and claimed there were "obstructions" preventing installation — referring to a small 10x10 inch wall cabinet. I offered to remove the cabinet myself while he worked on hauling away the old units, but instead he took a few photos and left abruptly, without any explanation, almost as if he didn't want to be there at all.
Best Buy then called to reschedule for the following Tuesday 13th July.
Since it was a weekday and I couldn't work remotely, I had to take the first half of the day off just to be available. A different crew showed up this time, and they were genuinely kind and helpful — a welcome change. Unfortunately, they arrived only with installation and haul-away equipment. They hadn't brought the actual washer/dryer unit, the stacking kit, or any other required installation materials. They showed me the work order from Best Buy, which apparently hadn't included any of this.
I called customer care afterward and explained repeatedly that I had already been without a washer/dryer for weeks, had waited over two weeks for delivery, and had taken time off work for appointment that went nowhere.
Despite this being entirely Best Buy's fault, they didn't treat it as urgent — the next available appointment they offered was over a week away, on a Sunday. I'm extremely frustrated with this level of service and would not recommend Best Buy for any purchase that requires installation or haul-away — especially for something as straightforward as a Samsung stackable set. The disconnect between their sales, scheduling, and delivery teams has turned a simple appliance purchase into a three-week ordeal with no resolution in sight, even as a paying Total member.