Apple Michigan Avenue

Reviews

• JC

  Juan Calderon

  Sep 23, 2026
  5.0
  Cila and Davis were a gem. It was hell at the table I was around people who were having meltdowns cuz they don’t know how to be patient. If you are setting up a phone it’s going to take a while that’s common sense. Cila helped my mom in Spanish. I was so grateful. She made sure she was all set. I will complain about a person who should have helped Cila. She had asked him to help clear a Mac cuz she had a lot of costumers and he was so rude to her. Is that how you treat your lower end employees? It was sad to see. She had a lot on her plate including Mr. Davis. Like people were yelling at her and she was a champ because how slow things were going. Like give her and Davis a raise for dealing with so much. My mother left happy.
• HP

  Hunter Phillips

  Sep 20, 2026
  3.0
  False advertising - I was frustrated when I got there at 6:56 and their manager wouldn’t let me in, even to pick up my order with a reservation because they shut down their systems at 6:50. Chase keeps their doors open ten minutes after closing and works with any customer until they leave. Please don’t turn away customers before the advertised closing time. Good customer service - Joshua was excellent but only mostly understood how AT&T’s phone plan trade in works
• CL

  Christina Lu

  Sep 16, 2026
  5.0
  Bara is an excellent Genius Bar tech! He is extremely approachable, professional, knowledgeable! I would definitely recommend is anyone has any issues with their devices to try to ask for Bara specifically. He addressed my concern with genuine respect, demonstrating that he understood my issue and his calm demeanor was reassuring to me that he could fix issue! And, guess what? He did fix my concern efficiently. 10/10 recommend! If you are having any Apple device issues i would definitely recommend asking for this guy!
• AB

  Amanda Britt

  Sep 9, 2026
  2.0
  Beautiful store and I liked the helpful, friendly staff. However, the Store gave me a damaged iPad with stains, hair and scratches without resolution. I noticed immediately when I returned to my lodging to work. The box was scuffed black and dented in 7 places and the product looked used. Apple support dropped a call but ultimately pointed me to the store. Three staffers helped bring out replacements that each had visible damage after they attempted to clean the devices. We had friendly, easy conversations and everyone was surprised stating it must have been a bad manufacturing batch. So I switched colors for a 4th which also had residue and a scratch that couldn't be removed. Manager Chris came over then and the tone shifted cold immediately. Despite 3 helpful store staff documenting the damaged batch, Manager Chris refused to honor a proper exchange. He repeatedly told me the store was "unable to Satisfy" me. He insisted he give me a refund or I leave with the latest new iPad with verified residue and a noticeable scratch. I couldn't believe it. When I stated my confusion and the cost, time and impact to me while traveling, he cut me off and offered inappropriate and irrelevant advice - but he did not solve the problem or impact to me. He suggested I may have done the damage myself within the hour I took it home, should send an assistant over instead and should be closer to public transportation to avoid ride share fee (what?). When I expressed concern about his behavior, he shared support for escalating because "Apple trained me" to respond as he had. His behaviors suggested attempts to intimidate me and his staff, who visibly shut down when he arrived, from speaking and left me with a defective iPad I can't use without taking on the liability of a scratch and residue. Apple will document that for future valuation and repairs. Chris gave me a an ultimatum to either take a damaged item or leave empty-handed with an unwanted refund, then used security to enforce this ultimatum. This felt like a distorted bad dream. It was stressful, confusing and embarrassing. And creates real waste and impact to me. I'm bewildered by the unreasonable behavior and caught between having a faulty product and being unable to be without an iPad for my obligations. I have been given no pathway for solution or remedy. Thankfully I have pictures and documentation. I was unsuccessful with Apple Support despite 2.5 hours of phone time and multiple dropped calls with no call backs. Customers have every right to expect a non-defective new iPad without being mistreated, intimidated, embarrassed, dismissed, coerced or falsely accused by store management. Rigid policy and a DARVO-minded manager cost me a work half day, client revenue and $50 in ride shares to exchange. I now have a defective product on my hands and am gaslit by a manager unaccountable for his product, despite documentation. I would like Apple to take full, simple accountability for poor performance, impact to me and defective product condition rather than tolerate damaged, unsanitary products and mischaracterizing, unreasonable management - leaving the customer literally holding the dirty bag.
• DD

  Daniel Molina Dantes

  Aug 31, 2026
  1.0
  I’m writing to report a serious problem with the service I received at your Apple Store yesterday, and with how the manager, Corey, handled it afterward. I want to be direct about the core of my complaint: I felt racially profiled during this visit. The employee who assisted me is Black and I am Mexican, and from the moment he approached me, I was treated with a dismissiveness, hostility, and refusal to help that did not feel like a neutral customer-service interaction — it felt like I was being judged and brushed off because of who I am. I came in because my left AirPod had stopped producing any sound and I wanted to get it repaired, having previously lost the right one. After checking in, I was told to wait at a table until an employee came to assist me. When he arrived, his arms were crossed, his demeanor was visibly unenthusiastic, and his tone was unprofessional from the start. Before I could even finish explaining the issue, he cut me off and said, bluntly and rudely, “You’re not going to get this fixed because you don’t have both AirPods. We need both AirPods,” offering no explanation for why. When I asked follow-up questions — including pointing out that testing both AirPods wasn’t necessary in my case — he became visibly annoyed and told me I’d have to buy a new right-side replacement. As I continued asking questions, he cut me off again and said he was going to get his Lead. The Lead came over and repeated the same information, and I thanked him for clarifying. As I was leaving, the original employee walked past me and, with a clearly hostile attitude, said, “Yeah, bye.” The contempt in that interaction is what left me feeling profiled — I was never given the basic courtesy, patience, or respect that a customer should expect, and the way I was treated made me feel singled out rather than simply helped poorly. Afterward, I wanted to leave feedback specifically about the employee who assisted me, so I asked Corey for that employee’s name. Corey declined to give it to me, and made clear he was doing so because he knew I intended to leave a review. I find it unacceptable for a manager to shield an employee from accountability this way — it signals that this kind of treatment, and the way it made me feel, is tolerated. I’d like this reviewed by someone above store level. If there’s any doubt about what I’m describing, I’d encourage you to review the store’s camera footage from the time I was greeted through the end of the interaction. I’d also like confirmation of the employee’s name so my feedback can be directed accurately, and I want to know what steps will be taken in response.

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