Apple Michigan Avenue

Reviews

• MA

  mahmood al

  4 days ago
  1.0
  This has been my worst experience with an Apple product. I owned an Apple Watch Series 10, and it suddenly stopped working. I was curious to know what happened, so I opened it. To my surprise, I found water inside the watch—even though it had only been exposed to water while washing my hands. A $350 watch that doesn’t even last two years is simply unacceptable. When I went to the Apple Store, they told me that repairing it would cost about the same as buying a new one. They also said they couldn’t offer any discount or assistance. It felt like they were telling me to throw $350 in the trash. There are other smartwatches on the market that have proven their reliability for many years. This will most likely be my last purchase from Apple. If you’re thinking about buying an Apple Watch, be aware that, in my experience, it may fail after nothing more than normal hand washing.
• MK

  Mark K

  Jul 1, 2026
  5.0
  Beautiful building better staff. Great service and support over the years. Recently had a complicated transaction, want to highlight Dane for making it easy and nice. Also one of the few stores worth a visit just for the setting and architecture.
• KG

  Kelly Review Guide

  Jun 26, 2026
  5.0
  I make it a point to visit Apple Stores whenever I travel, and this is easily one of the most impressive ones I’ve ever seen. There are plenty of seating areas, great charging spots, and the setup is very comfortable overall. The view is incredible—you can see the Riverwalk right from inside, which makes the whole experience even better.
• JB

  Jordan Bellm

  Jun 21, 2026
  5.0
  For reasons I can't explain, there are only three establishments that stress me out: Starbucks, Trader Joe's, and the Apple Store. So I walked in expecting the worst. My suspicions were heightened when the person in front of me in line asked an employee if he could "wipe his old Twitter account off the face of the earth." Sounds like aiding and abetting to me... but I'm getting off topic. I came in for a repair, and after a short wait, I was finally at the table waiting for a technician. That's when this lovely young woman, Jay, came to my rescue. She immediately gave me complete confidence that I was in capable hands. Even though my screen was broken, she was able to access the files needed to start the repair process. Then the computer wouldn't connect to the internet, and I thought all hope was lost. That's when Jay worked her magic and single-handedly willed this computer to surf the world wide web once more. It almost brought a tear to my eye. Now the computer is being repaired, and my Apple Watch has stopped giving me high blood pressure warnings! I don't know how she did it, but I walked away wondering, "Do I like the Apple Store now?" That, in itself, is a minor miracle.
• NH

  Noah Hubener

  Jun 7, 2026
  1.0
  My m4 macbook pro that was only a year old suddenly stopped turning on and doesnt charge. An apple tech after not being able to power it on told me they needed to replace the logic board and it would be a little over 500 dollars, then she said it would be 600 dollars. Then she said actually they also needed to replace the fingerprint sensor pushing it to almost 700 dollars. These techs don't really know how to diagnose and troubleshoot. They see that something doesn't work so they immediately jump to wanting to do something as extreme as basically replacing the entire computer. I am sure my laptop has just an issue with maybe a capacitor or something. I will be taking my laptop to another place and updating my review to give a full update as to what the apple techs missed. UPDATE: Not even a week later my macbook is fully operational and working. Went to Arbor iphone and imac repair. It turns out the audio chip was malfunctioning which was shorting my power. NEVER go with these apple techs at the apple store, they dont know what they’re doing. They cant figure out how to charge it so they replace everything, very wasteful. Arbor mac is the way to go.

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