Apple Michigan Avenue

Reviews

• VS

  vasanth somasundaram

  5 days ago
  1.0
  If you are looking to buy a new Apple product at the Michigan Avenue flagship, don't worry about bringing money bring a flashlight, because you’re going to need them to find an actual employee to assist you. I didn’t realize that walking into this architectural marvel meant I was involuntarily entering a high stake storewide game of hide-and-seek. The moment you make eye contact with an associate they magically develop a sudden, intense fascination with another customer they were previously ignoring, a random iPad, or a fast-paced exit to the corner I watched one employee(the one wearing a hat today) pull off a masterclass in evasion and vanish into the crowd like a ninja in a green t-shirt the second I said hi to ask a question. Beautiful showroom though.
• CH

  Chanelle H

  May 8, 2026
  1.0
  I am writing to formally express my dissatisfaction with the service I received at the Apple Store Michigan Avenue. On April 29, I brought in my son’s iPhone 17 Pro Max after the screen went completely white. The team confirmed that the issue was covered under warranty and began the repair process. I was informed that the screen was available, but an additional part was required and not currently in stock. As of May 8, I have not received any follow-up communication regarding the status of this repair. Additionally, I was provided a receipt indicating that the repair was “complete,” which is inaccurate and misleading. I still have the phone in my possession, and the repair has not been completed. When I attempted to follow up, I was advised to visit a different Apple Store location. This is not a reasonable solution. As a customer, I should not be required to make multiple appointments and travel between locations to resolve a warranty issue that was already initiated. At this point, it raises concerns about the level of urgency and service provided for warranty repairs. It is difficult not to feel that the experience might have been handled differently if this were an out-of-pocket repair. This experience has been both inconvenient and disappointing. I expect a higher level of service, communication, and accountability—especially for a repair covered under warranty. I respectfully request: * A clear and immediate update on the repair status * Proper completion of the repair without requiring additional travel to other locations * Improved communication regarding delays and next steps I would appreciate prompt attention to this matter.
• AY

  Audrey Y

  May 6, 2026
  1.0
  had a concerning experience after visiting this Apple Store for a battery replacement. I went in yesterday to replace my phone battery, and the staff logged into my Apple account during the process. In the end, they told me the battery couldn’t be replaced because the phone was purchased in another country, which I understand. However, the next day I received a security notification that someone was trying to log into my Apple account from New York. This was alarming and feels too coincidental to ignore, given that my account was accessed in-store the day before. I’m not making any accusations, but I strongly urge the store to review its internal security practices and how customer account information is handled. Customers should feel confident that their personal data is safe when interacting with staff. I would also advise others to monitor their accounts closely after any in-store login or service. Overall, this experience left me feeling uneasy about data security.
• A

  נועם מור בנבג'י

  May 3, 2026
  1.0
  ⭐️☆☆☆☆ | אדריכלות מרשימה, שירות מאכזב מאוד המקום הזה נראה כמו יצירת אמנות מבחוץ, אבל ברגע שנכנסים פנימה מבינים שמדובר בבלגן מוחלט. אם אתם מחפשים "חוויית קנייה", כנראה שתמצאו אותה רק אם באתם להצטלם לאינסטגרם. הנה הסיבות לדירוג הנמוך: זמני המתנה בלתי נסבלים: הגעתי עם תור מוזמן מראש ל-Genius Bar, ועדיין נאלצתי להמתין כמעט 40 דקות עד שמישהו בכלל ניגש אליי. מה הטעם לקבוע תור אם המערכת לא עומדת בו? רעש והמולה: המבנה אולי יפה, אבל האקוסטיקה נוראית. יש תחושה של תחנת רכבת בשעת העומס. קשה לנהל שיחה עם נציג בלי לצעוק. חוסר יחס אישי: הצוות נראה עסוק בעיקר בלנסות להיראות עסוק. הרגשתי שמנסים "לנפנף" אותי כמה שיותר מהר כדי לעבור ללקוח הבא, בלי באמת לבדוק את הבעיה לעומק. הנגישות: המדרגות הרבות והמבנה המדורג אולי נראים טוב בצילום רחפן, אבל הם הופכים את ההתניידות בחנות למסורבלת ומתישה, במיוחד כשהמקום מפוצץ בתיירים שרק חוסמים את המעברים. בשורה התחתונה: אם אתם צריכים עזרה טכנית או קנייה רצינית, לכו לסניף קטן ושקט יותר. לכאן כדאי לבוא רק בשביל הנוף לנהר, וגם זה רק אם יש לכם הרבה סבלנות מיותרת.
• JJ

  Jade Jeffries

  May 2, 2026
  1.0
  Do not come here for device repairs. Update: 5:30pm and they broke the phone. I have to now transfer all my data to a new phone for another 1-2 hours because they could not do a simple battery replacement. Estimating 6 hours of waiting for a failed repair. I decided to book an appointment for a battery replacement on my iPhone 13. I arrived early, checked in, and after about 40 minutes was told they couldn’t complete the repair that day because they didn’t have a backup device available in case something went wrong. I came back about a week later, after being told the part/spare device was available. I was advised by multiple reps that I could walk in without an appointment to just drop off the device while they complete the repair. I again waited about 30 minutes for a rep to come and get my phone after being told to wait at a table for assistance. After I gave the rep my phone, I was told the repair would take about 1-2 hours. My confirmation email, however, listed an estimated completion time of 4:15 PM, but the rep who took my phone said it would likely be done sooner, so I chose to wait in the store. According to the repair tracker, my phone was checked in at 12:30 PM, but the technicians didn’t begin work until 3:29 PM. It’s now 5:00 PM and the repair is still not complete. I also asked for a status update at 4:30pm, and spoke with 3 different reps. They stated that the technicians were finishing up and was given another estimate of 10 more minutes and was told someone would notify me if it was delayed further. No one has given me an update after 30 minutes. While waiting, it also felt like staff were more focused on assisting sales customers than checking in with those of us waiting on repairs. Overall, this was a frustrating experience due to inconsistent communication and inaccurate time expectations. I wouldn’t have waited in-store if I had been given a more realistic timeline, and I would have appreciated clearer updates throughout the process. I would say do not come to this location for repairs. Seems like you'll get help quickly if you're just coming to buy a new device though.

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