Apple Lincoln Park

Reviews

• BB

  Brandon

  3 days ago
  2.0
  Excellent service and friendly team members. It would have been a 4 or 5. However, I am dropping this score by 3 whole points due to a red-line item. They do not have a restroom for guests. The suggestion for a customer waiting an hour for service or shopping for a new device to go across the street to Dick's Sporting Goods to use their bathroom. That is NOT the premium experience I would expect from Apple. If this was a mall which had available public restrooms, that would be one thing. But this is a standalone location. It needs facilities for it's guests.
• JA

  Jesus A

  6 days ago
  1.0
  Staff tend to stand around and talk to each other rather than interact with guests on the floor. Security will crowd you uncomfortably as you wait. Security made so much awkward eye contact as I browsed while I waited and even while I sat in their waiting area. It was uncomfortable. They will refuse to let you use the bathroom until you’re with the technician and even then, the technician will wait for someone to cover them while they take you to the bathroom.
• JC

  John Courtney

  May 11, 2026
  1.0
  I am writing to share feedback regarding my visit to the Lincoln Park store on 5/11/2026. I arrived around 5 PM to replace a single AirPod, a task I expected to be relatively straightforward. However, I ended up waiting three hours to complete the transaction. While I appreciate the staff’s expertise, a wait of this length for a simple hardware replacement is excessive and significantly impacts the customer experience. I finally had to voice my complaints right before closing just to get the matter resolved. I hope the store can look into optimizing the "quick swap" process for minor accessory replacements to prevent this kind of bottleneck in the future. The most perplexing aspect of the experience was witnessing numerous associates congregate around the sales floor while the service queue remained stagnant. I genuinely lack comprehension of this retail model; it is exceedingly frustrating to endure an extended period of "waiting" status amidst a pool of available staff who seemingly are incapable of assisting with a basic hardware replacement. There exists a significant disparity between the number of employees on the floor and the efficiency of the actual customer service being provided. A straightforward exchange should not necessitate a three-hour commitment when the store is evidently adequately staffed.
• DM

  Demina Maldonado

  Apr 30, 2026
  1.0
  This store lacks in many areas and that’s why I’m giving it 1 star. The inconsistency with the communication is the most frustrating part. You have all the employees telling you different things or not telling you anything at all. My phone was ready for a whole hour and no one told me even though I was in the store. They’re careless and want to get people into the queue before even getting people out of it. Also the validation for parking only works for up to two hours and I told them I had the parking and no one told me about the 1-2 hour rule. I was literally there for 4 hours just to get my screen fixed. I had to pay $30 for parking. This place sucks cause their employees don’t care about people’s time or money. Apple needs to hire people who have better organizational skills cause these ppl were a mess
• AM

  Afro M

  Apr 22, 2026
  1.0
  walked in at 10 AM with a MacBook issue and was told that as a walk-in they can take me at 2 PM. I came at 2 pm and they said my appointment was actually at 2:30 even though I showed them the confirmation text that said 2 PM. 230 rolls around and I think to myself OK no problem. They’re just running a few minutes late. No big deal. 245 nothing. 255. I go up to somebody in a green shirt and they said oh did you check in? I said yes I checked in with that woman over there at 2 PM. She’s like oh she forgot to do one thing to check you in. I’ll go ahead and check you in. Since there’s only one genius for MacBook Europe up next after this couple who is was being serviced leaves. 3:07 PM the couple leaves I walk up to that customer support agent. She tells me that maybe I’m next, but I’m not next right now. There’s somebody ahead of me. I kind of freak out, I said no, that woman over there told me that I was up next. The support agent said that I might be next, but there might be a mobile customer ahead of me. Don’t even know what that means and honestly, I don’t care because this is the third representative that I’ve been telling me misinformation and I’m right now running 67 minutes later than my appointment, the one I had a text confirmation about. Somebody runs over and says ma’am, ma’am, actually this person is here to help you. The fact that I had to cause a scene to get someone to help me is wild. Whoever is running operations behind needs to double click. there’s 20 people here in green shirts that are walking around with only one person that can help me?? seems absolutely absurd. Whoever is running operations is not running numbers which I think is a critical function of an operation support team. Update it’s been over an hour and I haven’t had my issue resolved, which is separate from the amount of time I wasted waiting for someone. and now the agent that’s been helping me is helping 3 other people bouncing back and forth, which in a world of efficiency, being spread too thin eliminates that whole value. If you have any issues with your devices, visit a location that has their XYZ together. This one just seems to prioritize people in green shirts that miss check-ins and are ready to sell you devices.

Frequently Asked Questions About Apple Lincoln Park