Apple Lincoln Park

Reviews

• SO

  Samantha OR

  1 day ago
  1.0
  This was one of the worst customer service experiences I have ever had.The store seriously needs to improve its scheduling, organization, and communication with customers. I waited nearly three hours just to speak with a technician. When the manager, AB, finally came to assist me, he never explained what the next steps would be. He simply walked away without saying a word. Since my phone was damaged, I assumed he was getting a replacement or looking into my case. He never returned. Almost an hour later, I discovered that he had never added my name to the customer queue and had left no notes or updates about my situation. Because of his negligence, I was expected to wait even longer while they tried to fix a mistake that should never have happened in the first place. I arrived at approximately 10:20 a.m. and didn’t leave until around 2:15 p.m.—after nearly four hours of waiting—and my issue was still not resolved.This level of disorganization and lack of accountability is completely unacceptable. Customers deserve clear communication, respect for their time, and competent service. I sincerely hope management addresses these issues because no customer should have to go through an experience like this.
• JO

  John Oliver

  3 days ago
  5.0
  While it may take more than one visit to resolve a repair issue, the staff are knowledgeable & very friendly to deal with. But I suggest an appointment for the best results.
• NO

  Nicholas Oviedo

  Jun 29, 2026
  1.0
  Went to this location on 29Jun2026 at about 630 pm. The worst customer service I’ve received at an Apple Store. Mandy was the exception, she was quick to ask if we needed help and would do her best to do so. Everyone else was terrible - it took over 30 minutes for any of them to ask if we needed help, even then, we had to ask for help initially and they really didn’t look happy that we asked; they were ready to sell me a product up until the point where they had to wait for me to verify my military status on ID.me, after that any time I had a question they would answer quickly and leave me to figure the rest of the process out myself.
• MA

  Micah A

  Jun 26, 2026
  1.0
  Terrible customer service. I went in to buy a MacBook using the education discount as a Chicago Public Schools teacher. I had my CPS employee ID with me, but the staff refused to accept it as proof of employment. Instead, I was told I had to apply through a website and wait up to 48 hours for approval before they would honor the discount. I was standing there with my employee ID in hand, ready to make a purchase, yet they still wouldn’t honor the education pricing. It was an unnecessarily frustrating experience, and they lost the sale because of it.
• GG

  Gabrielle

  May 29, 2026
  1.0
  I am writing to formally report a very uncomfortable and concerning experience I had at the Apple Store in Lincoln Park, Chicago. I visited the store to add a line to my existing account. I am the sole account owner, and there are no authorized users on the account besides myself. From the beginning of the interaction, the employee assisting me, Arianna, was unusually short, dismissive, and unwelcoming. I have been inside Apple Stores many times before and have never experienced customer service that made me feel this uncomfortable. Upon greeting me, she immediately asked for a utility bill. I explained that I did not have one with me, but I did have my passport and government-issued ID proving I was the account owner. She then walked away to speak with a manager, which I understood and had no issue with. After returning, she had me scan a QR code and grant Apple access to my account information. She then stated she was going to “push an order through just to see if she could get into the account.” What concerned me was that she proceeded to create an order for a random device configuration — specifically a blue 256GB iPhone Pro Max — despite the fact that I never requested that model or configuration. She took the order nearly all the way through the process, including what appeared to be a credit check, before deleting the order entirely. Afterward, she asked me what I actually wanted to purchase. I asked her directly whether she had just run a credit check on my account, and she confirmed that she had. When I asked why that was necessary instead of simply processing the order I originally came in for, she explained that she “needed to gain access to the account” and “see if it would work.” I told her the process made me uncomfortable and seemed strange. Her response was dismissive and unprofessional. When I questioned why I would come into the store if I didn’t intend to buy something, she responded, “Just do it then.” At that point I was honestly shocked by the tone and behavior throughout the interaction. I am not a confrontational person, and I came into the store friendly and respectful. The entire experience felt unnecessarily difficult and hostile for no clear reason. I want this complaint documented because this interaction did not reflect the level of professionalism, communication, or customer care I normally associate with Apple. At minimum, I believe there should be a review of how this situation was handled, especially regarding the credit inquiry process and the way customers are spoken to during account verification and purchases.

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