Apple Lincoln Park

Reviews

• FH

  Felipe Hernandez

  3 days ago
  1.0
  Very disappointing experience with Bella during a MacBook Trade In evaluation. My girlfriend and I visited this Apple Store to find out how much Apple would offer for her 2020 MacBook Air. We were considering upgrading to a MacBook Air with an M5 chip and higher storage because her work requires a fast, secure computer with plenty of storage. We were patient from the beginning. Bella was helping customers with pickups and asked us several times to wait. We had no problem waiting, and she even brought us a charger because the MacBook was out of battery. We were also completely honest about the condition of the computer. We explained that it had been dropped about two years ago and that the inner part of the display had cracked in a dark area where there is no image. The screen remained functional and the computer worked normally. The problem started during the inspection. Bella pressed the power button several times with noticeable force. She then handled the display and closed the MacBook while applying significant pressure to it. Later, she removed the silicone keyboard protector and repeatedly touched the keyboard and display with her fingernails while examining the device and explaining things to the employee she was training. She also moved and rotated the MacBook several times and slid it against the work surface while inspecting the edges. From our perspective, the handling was unnecessarily rough for a customer’s expensive electronic device. At one point I wanted to leave because I was uncomfortable watching the way the MacBook was being handled. My girlfriend preferred to wait and complete the evaluation, so we stayed. To be clear, our complaint is NOT that we had to wait. We had no problem with Bella being busy, helping other customers, or training another employee. The issue was specifically the way our MacBook was handled during the inspection and the overall interaction. We went to Apple expecting a professional evaluation of a device that we take very good care of. Instead, we left frustrated and concerned about how our computer was being handled. If an employee is evaluating a customer’s device, I expect it to be handled carefully and professionally, regardless of its condition. I hope Apple reviews how Trade In inspections are being performed and reminds employees to handle customers’ devices with appropriate care.
• NR

  Noman Rauf

  4 days ago
  2.0
  Went in for a battery replacement which should have taken less than 2 hours. Ended up taking more time than expected which would’ve been fine but their parking lot only allows for 2 hours before charging you the regular rate vs the Apple validated rate. I asked the employee that validated my ticket what it would mean since it’s been over 2 hours and she smiled and said I’m about to find out! Ended up paying $21 to park instead of the $7 because of the extra 40 minutes they took. And on top of it they wouldn’t even let me use the restroom after waiting for so long. Worst experience by far that I never expected to feel after visiting Apple.
• CC

  Charlie

  4 days ago
  1.0
  I would give this store an absolute 0 if I could due to three of the most unprofessional and rude employees - Dane, and two others that I can’t remember the names. My iPhone 17 front camera developed some condensation/got liquid inside after having it in my pocket after a long run. Dane only asked if I had AppleCare and I said no (it was still within the limited warranty), then he said nothing he could do because that was related to water damage. I argued and said I should not have a problem merely because of my sweat from a run since it’s water-resistant, then he proceeded to tell me that does not equal waterproof. I said I never had this problem with any other iPhones I had hence my concern for this particular phone, he said he couldn’t speak to other phones but I should not have had my phone in my pocket during a run. I quickly realized he was absurd so I asked for another employee. The second person perhaps thought I was a difficult customer from what Dane said to him, and had this bad attitude the second he started talking to me, and this person was even more absurd with even worse attitude, and also said I should have used phone protection or strap it on my arm if I go run, and sassily said otherwise this would happen when I sweat a lot. Mind you this phone should be able to handle water depth up to 20 ft, and I sure didn’t sweat an ocean out. And they both constantly talked over me and then saying they didn’t want to go back and forth with me because simply put my warranty does not cover liquid damage. Like hello?? If my iPhone 17 got liquid damage from my sweat, maybe there is something wrong with it and you should inspect my device?? I asked if nowadays with Apple built quality I should just expect my camera to be useless if I run with it in my pocket, and they had the audacity to say yes. I showed them how bad camera situation was from a picture I took with it, he said since there is no existing water at the time of my appointment, so nothing he could do. I said you saw the pictures, he said that doesn’t matter if they can’t see the camera filled with condensation. I said so I need to go for a long run for my camera to be filled with condensation and drop everything I’m doing and run to the store and praying it wouldn’t dry up and back to normal by the time of my appointment, just so I could prove it for them to do anything? He looked at me and didn’t say anything. Anyway, they offered no help nor inspection and kept saying liquid damage is not covered. I had to request him to maybe open it up and inspect to see if any seal problems, he said okay then went away for a while, the next thing I know was a third person came to me and basically said the same things. What happened to agreed-upon opening up my device? At that point I realized all of them were no help and unprofessional. I didn’t want to waste my time and left to contact Apple support online, luckily they were more professional and competent and asked me to send my phone in for an inspection for a fix and free of charge. What an absurd experience with this store and the three employees.
• DD

  D.V

  Sep 20, 2026
  5.0
  As someone who works in leadership in the hospitality industry, I truly value and appreciate great customer service. Yesterday, I had the opportunity to see the team at this location work incredibly well during what I’m sure was a very busy weekend with the launch of the new iPhones. My partner and I were purchasing two new iPhone 18s, and the entire experience was seamless — from purchasing them online at home to picking them up at the store. The staff was prepared, organized, and efficient. Even though the store was extremely busy, we had an associate assisting us throughout the process, including our trade-ins and everything else we needed. Kudos to the entire team at this location for providing such a smooth experience during an incredibly busy weekend. I’m sure everyone is working long hours, and their hard work, organization, and commitment to great customer service definitely showed. Great job!
• CF

  Chris F

  Sep 19, 2026
  1.0
  This was hands down one of the worst customer service experiences I have had. As a long time Mac user I would've thought the service would be better. I showed up the staff member handling purchase pickups was completely distracted and inattentive. People kept cutting in front of me and asking him questions. When I needed help setting up my new computer the staff member he sent me to was too distracted helping people with their phones and told me to go home and call apple support. All the staff members were curt, dismissive and not friendly. They all seemed overworked and stressed out which I can appreciate but Apple should up their game, stop releasing new dumb ass phones every two months or hire more employees.

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