Dyson Service Center Bolingbrook

Reviews

• MD

  Mike Doyle

  5 days ago
  5.0
  Excellent experience bringing in my Dyson Spot + Scrub AI when the wet roller would no longer spin. Not crowded, diagnosed quickly, ended up receiving a replacement machine and base station entirely. And easily among the friendliest service centers or product brand storefronts I’ve ever experienced. (Apple and Verizon should take a lesson!) Everyone in that store was friendly and helpful. My technician, Gregory, was super helpful. And Brittney, who helped me on the phone twice before I actually brought the unit in, was amazing as well. I’ve owned Dysons for years, and this is officially now the only place I’ll ever take them when I need a repair.
• ER

  Ev R.

  Jun 26, 2026
  1.0
  I had a very disappointing experience at this Dyson Service Center. I brought in two Dyson products after speaking with Dyson customer support, who referred me here to see if anything could be done. One hair dryer had stopped turning on a few months ago, and the other stopped working just a few days ago. Unfortunately, the customer service I received was extremely unprofessional. The representative was very aggressive in the way she spoke to me. She told me that one device had a blown fuse and was not repairable, and that the other needed a computer system replacement but was no longer covered under warranty. While I understand that products can be beyond repair, there is a respectful way to communicate that to customers. What made the experience especially uncomfortable was that I felt I was being treated with suspicion simply because I was not the original owner of the products. Instead of offering any guidance, I was repeatedly told that the only option was to utilize both devices. I left feeling disrespected and unwelcome. I expected better customer service from a Dyson- authorized service center. Even when the answer is "we can't repair it," customers deserve to be treated with courtesy and respect.
• RK

  Rachelle Khoury

  Jun 26, 2026
  5.0
  ⭐⭐⭐⭐⭐ Exceptional Customer Service at Dyson Service Center Bolingbrook I don’t normally write long reviews, but this experience deserves to be shared because outstanding customer service like this is becoming harder and harder to find. My original Dyson Airwrap stopped working, so I brought it into the Dyson Service Center Bolingbrook with all of the original attachments and storage case. The team sent it out for repair, and after about a week my sister went to pick it up for me. Unfortunately, they discovered that my Airwrap had been lost. While I was obviously disappointed, what happened next completely changed my experience. Brittany (Store Manager) and Gregory immediately took ownership of the situation. They were kind, compassionate, and genuinely wanted to make things right. Instead of leaving me without answers, they reached out to Harold, the Regional Manager, to help find the best possible solution. From that moment on, Harold went above and beyond anything I expected. He personally communicated with me throughout the process, apologized for what had happened, and presented several options to make things right. He ultimately upgraded me to a brand-new Airwrap, helped me secure the exact color I wanted (Ceramic Pink/Rose Gold), kept me updated on inventory, and personally made sure it was set aside for me at the Bolingbrook location. When I picked up my new Airwrap, Brittany and Gregory made the entire experience seamless. They were warm, welcoming, and professional, and you could tell they genuinely cared about making sure I left happy. I also want to apologize on behalf of my sister if she seemed frustrated during everything. Finding out my Airwrap had been lost was upsetting, but the entire team remained patient, respectful, and incredibly professional throughout the process. After receiving my replacement, I had one more concern regarding my warranty. Harold once again took the time to personally look into it and explained that while Dyson is unable to extend the warranty, my replacement Airwrap would remain covered under my original warranty through 12/21/2026. What impressed me even more was what he told me next: “Of course, we have the ability to make an exception if you go into our site, if something happens in Jan or Feb. Please have confidence that we will do everything we can to take care of you and your Airwrap.” That reassurance meant a great deal to me and truly reflects the level of customer care this team provides. What impressed me most wasn’t that a mistake happened; mistakes can happen anywhere. It was how everyone handled it. They took ownership, communicated every step of the way, followed through on every promise they made, and turned what could have been a frustrating experience into one of the best customer service experiences I’ve ever had. A heartfelt thank you to Harold, Brittany, and Gregory. You represented Dyson with integrity, professionalism, kindness, and genuine care. Because of the way you handled this situation, you’ve earned a loyal customer, and I will happily continue recommending Dyson to my family and friends. Exceptional employees deserve to be recognized, and I hope Dyson knows just how fortunate they are to have all three of you. Thank you again for everything! 💕
• CC

  Christine

  Jun 16, 2026
  2.0
  We brought our old spare Dyson in for repair since it hasn’t worked in years. We were able to get that fixed same day at a decent price so that’s a plus. However, I purchased an extra attachment for our new Dyson and it had to be shipped to my house due to them not having inventory on site. That’s fine, but a few hours later I received an email confirming the purchase with the wrong shipping address. The address is over 10 years old. I gave them my address upon check in and for my billing information. Why would they not use the address I provided and instead an address from over 10 years ago? They also could have confirmed the address when I was there as the shipping address was not on the physical receipt I received (but my billing address was!) It resulted in 2 separate chats to Dyson that took 1.5 wasted hours. The people here are friendly, but some common sense and competency goes a long way. I
• YM

  Yana Mykhalchuk

  May 30, 2026
  1.0
  Very disappointing experience at this Dyson location. On Saturday, May 30, 2026, I visited this store after Dyson Customer Support instructed me to bring in my vacuum, which is still under warranty, and provided me with a case ID. Unfortunately, the consultant who assisted me that day did not introduce himself, so I am unable to identify him by name. I want to make it clear that this review is about my experience with that particular employee, not the entire store or its staff. The consultant did not even look at the vacuum, did not ask for my case number, and immediately claimed that the issue was not covered under warranty and that I would need to pay for a replacement part. The interaction felt dismissive, as if he simply wanted to get rid of us rather than help. After leaving the store, I contacted Dyson Support again, and they confirmed that my warranty was valid and could not understand why I had been turned away. I then visited another Dyson location, where the staff immediately checked my case ID, provided excellent customer service, and resolved the issue quickly and professionally. Based on my experience, I believe additional customer service training may be beneficial. Unfortunately, my interaction with this employee was extremely disappointing and did not reflect the level of service I would expect from Dyson.

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