Best Buy

Reviews

• OG

  Outdoors Guild

  3 days ago
  1.0
  What age do we live in that we can't even call a store. Stupid AI answers and just sends you in a loop. The businesses that offer real customer service will succeed. Best Buy offers the horrible customer service.
• MF

  Mark Flory

  6 days ago
  5.0
  I wanted to share my recent experience with Manager Thomas and Advisor Patrick at the Boise Franklin location. After corporate would not help with a defective purchase item. I went directly to the store for help. I told them exactly what happened, how I documented everything correctly and still was denied help by corporate. Both Patrick and Thomas stepped up and provided what I can only say is exceptional customer service. They are true examples of what is mostly missing in society today, which is kindness, the ability to listen to reason and provide a truly helpful hand in getting an issue resolved for a returning faithful customer. I hope corporate sees this review and recognizes both of these fantastic employees. Thanks again!
• RS

  Rob Shelton

  May 11, 2026
  1.0
  BE WARNED: Best Buy is now playing online deceptive pricing strategies. They show the main price as discounted ($179.99) but then when you get to the store to purchase it, they say it’s actually full price there in the store ($199.99). They said the discounted price is through a 3rd party and would not change the price even though the listed price was only $20 cheaper. I haven’t shopped here in a while and I won’t again. The staff said they’re getting a lot of complaints about this, and candidly, 40% of the shelves are empty so it’s hard to tell if they’re on their way out of business or not.
• JM

  Josh McNeilly

  May 10, 2026
  1.0
  Went in for a soundbar and subwoofer. I was asked every 6 seconds if I needed help even though the guy who was helping me was 10’ away trying to get any of the units to function. There were about 20 different displays and guess how many were able to produce any sound to demo? You guessed it. Zero.
• KN

  Kyla Norton

  May 8, 2026
  1.0
  Went to do a pick up from here. Miserable coocoo for cocopuffs woman is insanely rude. She would like to take aggression and anger out onto customers. Curious how she is holding a job working with the public. Shame on her and shame on this Best Buy for keeping her employed! Do better Best Buy!!! Start weeding out the lunatics.

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