VCA Kaneohe Animal Hospital

Reviews

• AP

  ANDREA PRINCE

  Jun 29, 2026
  1.0
  I would like to know what kind of kick back are your doctors getting for preventative care treatments such as dental cleanings. DO NOT BRING YOUR PET HERE!! Corporate animal hospital doing what it does best- ignore the customers and look at the dollar. I’m still waiting on an answer on why did you folks ask for a pre-appoval with my dogs insurance without my consent. Why you decided to put a level 2 calculus now on his records (for people who do have pet insurance please note that these claims, if not taken care of within a certain time frame, will cause your insurance company to deny any future claims), when we had just went there for an emergency and the previous doctor only commented on his underbite. Dr Kadar your fear mongering tactics about the frenchie needing extractions WILL NOT work on me. So thank you VCA Kaneohe for ruining my weekend of trying to get answers. Calling other clinics so I can get his records reversed with trupanion. Thank you for sending in medical records without my consent. Thank you for reminding me why I never wanted to go there in the beginning- if only I remembered earlier. Your only option is to euthanize or dental cleanings
• G_

  Grallen ___

  Jun 2, 2026
  2.0
  I rarely leave reviews, but I felt compelled to share my experience. My dog was a patient of Dr. Severson while we lived in Hawaii. During an appointment, Dr. Severson specifically told us that the NexGard Plus our dog was taking was not enough to prevent heartworm disease and that there was concern our dog could develop heartworm issues. As pet owners who take our dog's health extremely seriously, this caused my family a great deal of anxiety and worry. What was most disappointing was the lack of follow-up communication. After that appointment, I made four separate attempts to speak with Dr. Severson regarding my concerns and questions about my dog's potential heartworm risk, and my calls were never returned. When a veterinarian raises concerns about a potentially serious condition, I believe pet owners deserve the opportunity to have their questions answered and concerns addressed. Since moving off-island, we have established care with a new veterinarian, and the difference in communication and support has been night and day. Our current veterinarian reviewed our dog's preventative medications and reassured us that NexGard Plus is a heartworm preventative and that our dog had been receiving heartworm protection while taking it as prescribed. Learning this after months of worry was both relieving and frustrating, as the concerns raised during our visit with Dr. Severson caused significant and prolonged anxiety for our family. I also want to be fair and note that this review is directed specifically at my experience with Dr. Severson. The other veterinarians we saw at the practice on separate occasions were extremely kind, supportive, and attentive during our appointments. While we never needed follow-up calls from them, we always felt listened to and cared for during our visits. I understand that veterinary practices are busy, and I am not writing this review out of spite. However, clear communication is a critical part of veterinary medicine, especially when discussing serious health concerns. Being told that my dog's existing preventative medication was not sufficient, then being unable to get a return phone call despite four attempts, left me feeling unsupported and frustrated during a time when I was simply trying to do what was best for my dog. Unfortunately, that was not the level of care or communication I expected.
• KR

  Kathryn C Robertson

  May 14, 2026
  5.0
  This vet’s office has always supported our family in taking the best care of our pets - they’ve gone above and beyond to answer our questions and address concerns about our cats’ health, get us appointments in a timely manner (even super last minute, day-of and next-day appointments), and help us save money through clear discussions about appropriate care and service options. We continued to go to this vet after moving to Kailua, despite the extra distance!
• AA

  alika akui

  Apr 30, 2026
  2.0
  Pretty heartbroken right now so this will be a short review. I just had to put my dog and best friend down yesterday due to a mistake made with his healthcare. I understand mistakes happen, but it doesn't help with the grieving process.
• CT

  Carrie Thomas

  Apr 26, 2026
  5.0
  VCA Kaneohe has great services. Went in for an emergency and Anson at the front made us sure that we brought our dog to the right place. He was helpful and very caring. If I could give him 10 stars I would.

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