Best Buy

Reviews

• IS

  Ivanna Sanina-Wininger

  5 days ago
  5.0
  I am a regular customer at this Best Buy location, and I want to share my amazing experience thanks to Makana. Every time I walk into the store, I literally look around to find him because he is hands down the best consultant there! Most recently, he helped me choose the newest Samsung smartphone as a gift, along with all the necessary accessories. I wasn't very familiar with the product line, but Makana was incredibly knowledgeable, patient, and professional. He truly embodies the Aloha spirit and makes my shopping experience the absolute best every single time. Managers, please notice this guy and give him a well-deserved promotion! He is truly THE BEST!
• JI

  Jason I

  6 days ago
  5.0
  I had an issue with a Samsung refrigerator warranty and after many hours of trying to get it resolved with Best Buy online I was furious. I gave up and went in to see Brent A. at the appliance department. He was very friendly and was able to solve my issue above and beyond my expectations. 5 stars for Brent and his supervisor who helped me solve a difficult situation. Zero stars for the out of country online customer service. A big win for brick and motor and a big loss for AI and outsourcing.
• DT

  David Tanaka

  May 13, 2026
  2.0
  Nowadays, it doesn't seem like there is an emphasis on customer service on the floor. No one asks to help you, they didn't make eye contact as they scurry around the floor. Maybe the incentive program needs reviewing. Either way, tough to get someone's attention and then their time. This was not the case in times home by. I went to 2 locations on my recent trip, less than a day apart. Both were not great, but Pearlridge location was not as bad. Alakea location really needs help.
• JG

  javier gomez

  Apr 15, 2026
  5.0
  Man, I love electronics! I love technology, Mostly when it works. I have had overall great experiences with this location.Mainly because it's close to where I work, and costco. I love that they couple with geek squad to make home installations and other things an option for leisurely individuals such is myself. I feel it's fair to say that some items are overpriced, Because at the moment, everything in the world seems to be overpriced. So for this review, at this specific time, I feel like that's a fair statement. However, it doesn't stop me from coming in and acquiring my favorite technology from best Buy.
• MM

  Mone

  Apr 15, 2026
  1.0
  DO NOT USE BEST BUY DELIVERY. It was the worst experience I ever had. Like we paid for it and we told to enter our house with no shoes. And we gave them slippers and laid a towel on the floor to not get dirty. But they IGNORED it. Instead they flipped all our towels and entered our home with SHOES. And since our home has carpet floors, it was full with DIRT AND DEBRIS FROM THE OUTSIDE. Plus when they were fixing our washing machines, they threw the cardboard boxes in OUR home trash. They didn’t bring it with them. Although it was their job to fix it, the one part they let it sit there. Until my mother noticed that they left a part unfixed and they kinda argued with us for a while saying it is okay. And the part is an important part where the water runs through the machine. And then he started saying “Oh we have 13 more reservations to work on so I can’t get this hands on me.” Like it’s their job. They should do a part done and they could leave. But either way don’t DO NOT USE BEST BUY DELIVERY.

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