Cricket Wireless Authorized Retailer

Reviews

• DP

  Darren Price

  Mar 7, 2026
  5.0
  I came to the store as a long-term client thinking that I had to buy a new phone.Also I need to was a new charger.They saved me a $100.They are wonderful and honest.
• TK

  Troy Kuhns-lono

  Nov 28, 2025
  5.0
  Very nice workers. Really helped me swap from my carrier that was charging me hidden fees glad they don’t! Really tried there best to work with my budget! Tried to apply for there bread pay but didnt qualify but they helped me out with deals they had going on!
• KP

  Kimberly Pahio

  Jun 10, 2025
  5.0
  I had such a great experience at the Hilo Cricket store today. Rina helped me, and the outcome turned out to be better than what I came in to accomplish! I am extremely happy!
• ED

  Elizabeth Dacus

  Jun 28, 2023
  5.0
  I had previously been a loyal customer of Island Cellular Repair on Kino'ole Street in Hilo AND they DID NOT assist me today. On the other hand the Cricket Retail Store specifically Kefneth and Lee went WAY ABOVE the call of duty and helped me with a completely dead Android phone. They should receive 10 stars because if your phone dies it's like your Right Arm is cut off.,. Thank you Gentlemen... You have made not only my day ... But my WHOLE WEEK..... most HIGHLY RECOMMEND!!!! I DID return and did NOT see Kefneth BUT I did see Lee. This time all I had to do was put in the number I got from Monica... Who was IMPOSSIBLE to understand and obviously was in Manilla or somewhere in the Philippines because Cricket had me on Auto Pay using one of my Credit Cards. Kind of Defeats the purpose of saving $5.00 doesn't it when you add on the interest charged.... She then apologized for being hard to understand and sent me a text regarding what I had to do to get on the government program as I was mostly, during my working career, am "Independent Contractor" which means I didn't sit around eating Chocolate Bon Bons and watching TV, it meant I paid a LOT of money in excise tax and what is called an Independent Contractor and was only an "Employee" putting INTO Social security..... when I managed a small Air Tour Company at the Kona Airport. I DID go in and was happy to see Lee. There was a long line and people were waiting literally for hours ( I waited 2 Hours ) and the 2 people ahead of me had very complicated transactions. I could have EASILY slipped in ... during the other transactions as Lee was talking about news, weather, and sports with the man ahead of me. He then had a HISSY FIT on me and said I was just "trying to throw back my 5 star rating at him" Obviously that was not my intent, and LEE I am NOT CHANGING MY RATING so you can calm the "F" down.... I am INCENSED... A N D. I am NOT Changimg my original rating Get some Customer Service training You NEED. IT And HOW did you get my Maiden Name..... Are you Stalking me???!
• ML

  Mona Livsey

  Dec 11, 2018
  5.0
  Very helpful and considerate. The gals there were wonderful!

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