Geek Squad

Reviews

• MR

  Mary Roche

  Aug 15, 2026
  1.0
  My husband brought his PC here for diagnostics and they quoted him $100 after they took his PC they said itd be two days. Three days passed and we heard no updates so he went in to ask about it and it took them a while to locate his PC they then said he had to replace his motherboard but when they get the motherboard he'd have to pay for diagnostics a second time since he "doesnt have a memebership" this was not disclosed originally and feels like a cheap money grab. We will not be returning to any geek squad/best buy and we will be informing anyone we know to not trust them with their electronics. This has completely soured how we view best buy & geek squad as a company forever.
• BM

  Bagira M

  Jul 20, 2026
  1.0
  Horrible service.
• OO

  Olutoyin Okunoren

  Jul 2, 2026
  1.0
  The worst customer service imaginable, particularly coming from the store manager. Took my laptop there on June 1 to service it because of a virus malware. I was told the Norton protection wasn’t the best at offering protection. The tech advised that I purchase one that they offered which they would be installed once the virus had been removed. I purchased it in addition to the annual membership. The tech explained that buying the annual membership($159) instead of the one time repair fee($399) provided the additional benefit of being able to use have repairs done for an entire year without incurring any extra costs. I picked it up a few days later only to find that the battery wouldn’t hold a charge. Took it back and it was sent off to repair this problem. Picked it up for the second time on June 17 only to find that I couldn’t access my Outlook mail. A few days later, June 21 and for the third time, I picked it up but I still couldn’t get in my account. While trying to login, I noticed the device was not sitting level on the table. I looked it over and saw that two screws were missing from the back and a part of the keyboard was broken. Took the device back that evening to share my concerns. The tech took it back and returned saying that my Outlook account was working and for me to sign in. However, before I signed in, I showed him the damages to which he responded that the repairs the did would not have involved opening the back of the device but that he would check the cameras in the back to see if it had been dropped. He came back and related that a “consultant”had worked on it but did not provide a satisfactory explanation for the damage. By this time, I’d been there for close to an hour and the store was about to close. I requested to speak to a manager. The manager was apologetic about the whole situation, my many visits to the store concerning the issue. He advised that I come back the following morning to speak to the store manager, Mr. Martinez. I returned the following morning, spoke to Mr. Martinez and without hearing the sequence of events, he summarily said that the Geek Squad manager, Ms. Martinez, no relationship, would attend to me. Ms. Martinez apologized on behalf of the techs for having lied about how the damages occurred. She said they would send it off to have the case for the device replaced and that this would take two weeks. By this time, I’d been without my device for almost three weeks. I explained that I was going out of town and needed to have my laptop. At this point, she called the manager, Mr. Martinez to explain the situation to him. He was so condescending and responded by saying that I should buy a laptop from the store and use it for how ever long it takes them to repair my device. What??? I was flabbergasted. Give them my money to correct their incompetence. No way!!! He said that was the only solution he had to offer. The whole time I interacted with him, he came across as being arrogant and self assured. No apologies for their goof and the inconvenience I was being put through. I walked out of the store without my device. I went to Costco, five minutes from their store, and purchased a new laptop to take along for my trip. This’s the worst experience and very traumatic customer service I’ve ever experienced. My device remains with the store. I will be reaching out to the regional managers for both the Geek Squad and the store. Hopefully they’ll recognize the errors of the personnel in this store and make the situation right. I’ll share the update.
• TM

  Tehmina Mirza

  Jun 11, 2026
  1.0
  On their website they say they service tvs under 42 inches and under, and to come in store with the tv. When you go to the store they tell you they can’t service the tv in store. Waste of time.
• AR

  Andrew Rodgers

  Jun 25, 2018
  5.0
  been going here for 15 years now, have bought all sort of computers, TV's, DVD, etc. Always has a great experience, always great deals and very friendly staff.