Cricket Wireless Authorized Retailer

Reviews

• TE

  The Maven of Real Estate

  Aug 18, 2023
  2.0
  Rashad the representative who assisted me with my phone purchase was absolutely great. He was friendly, professional, patient and very helpful in assisting me with my iPhone 14 purchase. If you go to this store make sure he’s available to assist you. ⭐️⭐️⭐️⭐️⭐️ On the other hand, the female representative I spoke to by phone yesterday was RUDE, DISRESPECTFUL, displayed no type of customer service and went on an unnecessary tangent that I didn’t care to be part of. 👎🏽👎🏽👎🏽 I called the store; I asked for Rashad. I told herI just wanted to ask himself question about my phone. The female said that he wasn’t there and that she could help me. I said, do you know anything about the iPhone overheating and showing the temperature warning?” And as I was explaining why I asked, she cut me off and goes on to NASTILY say I just work here, they don’t train me on nothing like that, I’m not an I.T. person and whatever conversation you and Rashad had that’s between you. I remained calm. I said ma’am. It’s not that. I said you know how you call to ask a general question because you all (cricket wireless) deal with phones every day…before I could finish my statement she continued her rant. She said you need to call Apple…because I don’t know about all that… and then said iPhone has it where if you leave it in the sun it cuts off. She really made me angry by the way she was talking to me. I said thank you ma’am and hung up on her while she was in mid sentence. This phone I purchased was over $1,000+ dollars. Even if I had spent $1.00 I expect to be treated with and talked to with respect. As a business owner myself, I would never talk to my clients or customers in that manner. And I also wouldn’t accept my company representatives doing so.
• EJ

  Emerald Jackson

  Aug 19, 2020
  5.0
  Alexa was the most helpful and very kind. I was transferred over to cricket from T-Mobile in less than an hour! Special thanks to Alexa!!!
• CM

  C Machelle

  Jun 24, 2018
  1.0
  Brought over a phone that was verified to be compatible with cricket service and unable to use data and text. Been given the run around ever since. Issue still hasn't been resolved via store and corporate.
• MW

  Marsha White

  Jun 12, 2018
  5.0
  Great
• YS

  Yalia Sanoja

  Aug 25, 2017
  4.0
  Muy atents y servicial la que nos atendió a las 7 30

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