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Geek Squad

3.1
(38 reviews)

Business Details

5025 Jimmy Lee Smith Pkwy, Hiram, GA
30141, United States
(678) 567-0126

About

Cell Phone Repair ShopComputer Repair ServiceData Recovery ServiceElectronics Repair ShopComputer Support ServiceGeek Squad
Get help with tech repair, setup, and support from Geek Squad at Best Buy. Schedule service in store or online.

Location

Geek Squad
5025 Jimmy Lee Smith Pkwy, Hiram, GA
30141, United States

Hours

Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 9:00 PM
Sunday10:00 AM - 8:00 PM

Products & Services

1 list · 5 items

Tech Solutions

5 items

Inspiration, Innovation & Tech Help

In addition to assisting you with your troubleshooting and repair needs, you can also depend on Geek Squad to: • Help you discover inspiring new technology • Keep you up-to-date on the latest tech innovations • Provide you with the help you need to get more out of your tech, electronics and appliances

New Technology Solutions to Make Life Better

Our tech experts keep their fingers on the pulse of <a href="http://www.bestbuy.com/site/misc/new-technology/pcmcat234500050002.c?id=pcmcat234500050002">new technology</a>, so you can stay up-to-date on what’s hot, as well as what’s just around the corner. Whether you’re interested in top tech designed to make life more convenient, innovations that speed up and automate mundane tasks, or the “wow” tech that makes your heart beat faster, we can help you figure out what to buy, and how to put it to its best use. Another way to inform your best shopping decision is to use our easy-to-use, easy-to-understand <a href="http://www.bestbuy.com/site/other-product-categories/buying-guides/pcmcat322800050004.c?id=pcmcat322800050004&type=category&id=pcmcat322800050004">buying guides</a> that walk you through important comparisons and considerations. You’ll find something helpful for whatever category you’re interested in, from 3D printers and blenders to 4K Ultra HD TVs and coffee makers.

New Tech & Top Products

To help you decide which cool gadgets, electronics or appliances best suit your lifestyle, check out our <a href="http://www.bestbuy.com/site/electronics/top-rated-products/pcmcat140900050011.c?id=pcmcat140900050011">top-rated products</a> to see what other customers are recommending. You’ll find comments from customers who purchased the item, used it, and then took the time to rate it. The Ratings & Reviews section for each item not only shows you what was said, but also groups positive and negative remarks together to provide a well-rounded report card of how the item performs. All of this is aimed at helping you make your best buying decision.

Creative Ways to Use Your New Technologies

Once you’ve determined which items suit you, you’ll want to be sure you’re doing everything you can to get the most out of them. A good way to do that is to browse our <a href="http://www.bestbuy.com/site/misc/inspire-learn/pcmcat748300491115.c?id=pcmcat748300491115">Inspire & Learn</a> section, intended to illuminate ways to put your new tech to its best use, often with outside-the-box suggestions. It’s empowering to take full control of the tech in your life, whether that means finding ways to streamline your home DIY projects, or new ways to simplify and enhance tasks you perform every day.

Tech Troubleshooting Tips

Finally, you can always count on Geek Squad to provide you with the <a href="http://www.bestbuy.com/site/geek-squad/tech-tips/pcmcat748301867970.c?id=pcmcat748301867970">tech tips</a>, expert articles, videos and guides you need to keep your tech working right. Plus, we can help you set up your electronics and teach you how to use them. We can also give you simple tricks to get more out of your devices or help you troubleshoot any problems, if needed. To that end, take a look at our informative guides packed with tips to help you troubleshoot a number of common technology issues. And of course, on those occasions when you’d prefer to let an expert take care of it, <a href="http://www.bestbuy.com/site/electronics/geek-squad/pcmcat138100050018.c?id=pcmcat138100050018">Geek Squad</a> is here for you. Our experts can diagnose and resolve just about any tech issue you may be experiencing, big or small, 24/7.

Reviews

3.1
38 reviews
5 stars
13
4 stars
7
3 stars
1
2 stars
5
1 star
12
  • NG
    Neil Gerstenberger
    Jun 22, 2026
    5.0
    I had a virus that downloaded to my cellphone. So, I stopped by the Geek Squad in Hiram and was helped by Noah. He was great! He had the virus removed and my phone restored in less than 5 minutes! Thanks, Noah!!
  • BD
    Bridgette Davis
    Apr 3, 2026
    1.0
    Horrible unreliable service. They cancel at last minute several times and don’t even call. The installers are lazy and ungrateful. Guy came out for multiple Ring camera installs and complained that it was going to take him all day!
  • JC
    Jeremy Camp
    Mar 8, 2026
    1.0
    I started my service on December 22 on my birthday, I walk in on the last day of my warranty bc I work so much. I walk in and say my warranty ends today but I need to drop off my Zephyrus (THE WORST LAPTOP IVE OWNED IN MY ENTIRE LIFE. I SHOULD SUE.) she tried to send me away. She said you don’t have an appointment we are busy, I cut her off and say I’m 100% dropping my laptop today there’s a zero percent chance I’m leaving. And she backs off. She does her job for 3 1/2 minutes and sends my laptop off to geek squad. I guess she had time. And they charge me $99 for the service. I paid a great deal of money for the Best Buy premium service. And I still paid $99 to get the laptop worked on. which has given me problems the whole time I’ve owned it. And then I get it back January 30th. Or the beginning of February. And I don’t have time to look. So I open my laptop this weekend for the first time. I OPEN MY LAPTOP FOR THE FIRST TIME AFTER GEEK SQUAD WORKED ON ITAND THE SCREEN IS BLACK. I dropped it off bc the battery was terrible and I ultimately quit using it bc of how bad it was. But at least the screen worked. Now it doesn’t…. I spend like $1200 on the laptop, then $300 for the warrantee, then $99 for the repair which I shouldn’t have even paid for wth is the point of the warrantee and now the screen doesn’t even work. Literally unbelievable. I can’t make that up.
  • HB
    Human Being
    Apr 26, 2025
    1.0
    The absolute worst Geek Squad! The team here are lost, unprofessional, lack the knowledge of process and customer service. Just a bunch of kids there to make money, they are not there to help with your products.
  • CH
    courtney Huggins
    Jul 11, 2023
    1.0
    Made an appt at Douglasville location for minor cracked screen didn't have the necessary piece was told to go to a more "high volume" location went to this location 7/8 said for me to come back 7/11 to drop phone off for repair get there no our policy has updated it will take at least 7 days to repair BS. Should change the name to IDIOT SQUAD!!

Frequently Asked Questions About Geek Squad

What services does Geek Squad at Best Buy in Hiram offer?

Geek Squad offers tech repair, setup, and support services including cell phone, computer, data recovery, electronics, appliance, mobile phone, and television repairs.

How can I schedule a service appointment with Geek Squad in Hiram?

You can schedule a service appointment in store at 5025 Jimmy Lee Smith Pkwy, Hiram, GA, or online through their website.

Brand Certified Facts from Geek Squad

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