Apple Mall of Georgia

Reviews

• MC

  Michael Cook

  1 day ago
  5.0
  Went here to have my iPhone cleaned for free. Hunter helped me out, he was extremely nice, knowledgeable, and helped me out. He answered all my questions and the questions he didn’t know the answer to said “I don’t know that one but I’m going to find out right now”. 10/10 customer service! Although the wait was a bit too long for my time frame and I didn’t get it cleaned this time, Hunter makes me want to come back to this store specifically!
• JG

  jose gutierrez

  4 days ago
  2.0
  Worst service so far with apple, tell me why they call me for repair on a chip and proceed to make me wait 3-4 hours for my phone to be repaired, only to get it back with a new phone. Like why make me wait 3 hrs for repair when you just gave me a new one. Then they gave it to me saying i have to call att to get signal on it again. Its ok i waited 3 hours for a repair but if u were going to give me a new phone i could have been in and out within the hour. So now i missed work and had my baby crying at the store for 3 hrs for no reason
• KV

  Kenny Vo

  Sep 23, 2026
  1.0
  Horrible customer service. I walked in to look at the new iPhone 18 Pro Max. Stood and waited at the display phones for someone to come help me. One dude eventually comes over but it was to tell me some display phones weren’t to be touched (understandable). Since he was already speaking with us, I asked if they had the phone in burgundy in the 512gb and he said “probably”. I then asked if I am able to get one of them. He responds “you can look at the display phones and I will get someone to come back to complete the sale”. He then walks away and proceeds to talk with his friend and no one ended up coming to help. Thus I ended up just going online to order it because it didn’t seem like the workers had any intention of wanting to help me decide on a phone.
• TP

  Thuong Pham

  Sep 19, 2026
  1.0
  I usually go to this Apple store, and my experience is usually good but this time it was terrible. I had an appointment an hour before closing, my ID did not match my pickup order name, and I was told I couldn't pick up my purchase because of that. The employee then called a male employee over who told me, "This is why we have IDs." I understand it is store policy and they are doing their job, but they spoke to me in a very rude and dismissive manner. I could see the difference in the way they treated other customers compared to me. Since the issue was my name not matching, I asked if I could quickly login to change my pickup name, which would take less than a minute. They told me that no the store was closing soon and I could either call Apple support to change it and come back tomorrow or cancel the order, repurchase it and pick it up another day. That honestly made no sense to me that I had to do everything in such a roundabout manner because me logging in to do a name change would take less than a minute and there was still a solid 30-40 minutes before the store closes. I just had a simple order pickup, and it just felt like they did not want to deal with me. I changed my name on the pickup order anyway, and another employee noticed what was happening and asked if I needed help. They checked that my name matched and helped me with my order. From the time I changed my name to receiving my item, the entire process took less than five minutes, and I still left 20-30 minutes before closing. Had the first two employees helped me rather than being rude and dismissive, everything would've been resolved faster. My issue was not the employees reinforcing the store's policy but how they spoke to me in a really rude and dismissive tone. Instead of giving me a proper solution, that took less than 5 minutes, they essentially just wanted to shoo me out of the store while treating me like a nuisance. And like I said there was still a solid 30-40 minutes before closing, I did not come in 5 minutes before closing or anything like that. I want to thank the employee who stepped in and helped me. Unfortunately, I did not get their name, but I am grateful they took the time to help me resolve my predicament. I will still be coming back because of that employee, but I hope this is an isolated experience and not a consistent concern.
• SS

  Shaurya

  Sep 15, 2026
  1.0
  No appointment system for battery drop-offs - you just show up whenever they say and hope for the best. Day 1: diagnostics only, told to come back the next day to get my battery replaced same-day. confirmed that no appointment needed for phone dropoff to get battery replacement on same day. Day 2: showed up as told, only to be informed they'd now need to keep my phone overnight — now I need a third day just to get my own phone back. On top of that, the manager was rude and completely dismissive when I raised my concerns, not even willing to consider a reasonable request. Who keeps a phone overnight for a battery swap?! Three separate trips for something this routine is absurd. If you can't guarantee a timeline, don't promise one.

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