Apple Augusta

Reviews

• CF

  Catherine Fumex

  6 days ago
  1.0
  I visited the Apple Store today to purchase a new computer and expected a professional, efficient experience. Instead, I spent three hours waiting for my order to be completed, only to encounter staff who seemed unfamiliar with Apple’s payment and financing options. The lease/financing option was presented as an available service, but it ultimately did not work. This should have been checked at the beginning rather than after spending hours exploring the option. I also ended up being charged additional time for data migration assistance. In the end, I had no choice but to pay for the computer in full. What was particularly disappointing was the lack of customer service throughout the process. When I asked for assistance, the staff appeared annoyed and unhelpful. After spending a significant amount of money, I expected a much more professional and welcoming experience. I was also surprised that, after waiting for three hours, there was not even an offer of water or coffee. This level of service is not what I expected from Apple, a company known worldwide for premium products and a luxury retail experience. And no apologies. The entire experience was slow, frustrating, and unprofessional, and unfortunately, I will not be returning to this store. Apple’s customer service should reflect the quality and reputation of the products it sells. Or at least revisit the management in this particular store.
• RP

  Rowyn (Privatepancacke)

  Sep 25, 2026
  1.0
  They went into the back and cancelled my order which had my veteran discount, made me reorder in the store without the discount applied. Took over an hour, incredible unprofessionalism.
• LG

  Landon Gleason

  Sep 21, 2026
  1.0
  Bought the 18 pro pickup was easy- but purchased a screen protector and it took the chick legit over an hour to put it on- later on she transferred that job to some guy he then still wasn’t able to get it on correctly leading to today a screen protector with tons of bubbles he said to push the bubbles out with a card…. So I did that and what was the result? A busted screen protector and over an hour wasted at apple for them not even to put it on correctly…. Steer clear go to king street.
• JJ

  Jael

  Sep 12, 2026
  1.0
  horrible customer service. waited for 30 minutes and not one employee offered to help me with a purchase, i came wanting to buy a new phone but i will take my business elsewhere. employees were lazy and just standing in the back of the store doing nothing
• TO

  Tiago Oliveira

  Sep 12, 2026
  1.0
  Apple’s Response Made This Even More Disappointing After discovering that my Apple Pencil Pro would no longer charge, I took it directly to an Apple Store in Augusta, Georgia, expecting Apple to at least diagnose the problem and offer a reasonable solution. Instead, I was essentially offered only one option: purchase a new Apple Pencil Pro — at a higher price than what I originally paid for mine. This is extremely frustrating. I purchased my Apple Pencil Pro in late 2024 and used it only for a relatively short period. It then remained safely stored and disconnected from my iPad for approximately six months. There was no physical damage, misuse, or accident. When I finally needed to use it again, it would no longer charge. My iPad can still recognize the Pencil, but the battery will not charge, making the product unusable. What makes this particularly disappointing is that Apple’s solution was not to repair the product, investigate the battery failure, or offer a reasonable replacement. Instead, I was directed toward purchasing another Pencil — now at a higher price. I understand that rechargeable batteries have a limited lifespan. However, I do not believe consumers should reasonably expect a premium Apple accessory to become unusable after such limited use and a relatively short period of ownership simply because it was stored for several months. I am not asking Apple to provide a lifetime warranty. I am asking Apple to stand behind the quality and reliability of a premium product that failed prematurely. At this point, I believe this situation deserves further investigation to determine whether this is an isolated failure or whether other Apple Pencil Pro owners have experienced similar battery failures after periods of limited use or storage. I will be documenting this experience and reporting it to consumer protection authorities because I believe consumers should have transparency regarding the expected useful life and reliability of this product. Purchased: Late 2024 Usage: Limited Stored unused: Approximately 6 months Physical damage: None Current issue: Recognized by iPad but will not charge Apple Store response: Purchase a new Apple Pencil Pro at a higher price Requested resolution: Repair or replacement / investigation of the premature failure I am extremely disappointed with both the product reliability and the customer-service experience. Apple Pencil Pro is marketed as a premium product. I expected premium reliability and a much better resolution than being told to simply buy another one.

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