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Geek Squad

3.4
(30 reviews)

Business Details

975 N Point Dr, Alpharetta, GA
30022, United States
(678) 339-1321

About

Cell Phone Repair ShopComputer Repair ServiceData Recovery ServiceElectronics Repair ShopComputer Support ServiceGeek Squad
Get help with tech repair, setup, and support from Geek Squad at Best Buy. Schedule service in store or online.

Location

Geek Squad
975 N Point Dr, Alpharetta, GA
30022, United States

Hours

Monday10:00 AM - 8:00 PM
Tuesday10:00 AM - 8:00 PM
Wednesday10:00 AM - 8:00 PM
Thursday10:00 AM - 8:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 9:00 PM
Sunday11:00 AM - 7:00 PM

Products & Services

1 list · 5 items

Tech Solutions

5 items

Inspiration, Innovation & Tech Help

In addition to assisting you with your troubleshooting and repair needs, you can also depend on Geek Squad to: • Help you discover inspiring new technology • Keep you up-to-date on the latest tech innovations • Provide you with the help you need to get more out of your tech, electronics and appliances

New Technology Solutions to Make Life Better

Our tech experts keep their fingers on the pulse of <a href="http://www.bestbuy.com/site/misc/new-technology/pcmcat234500050002.c?id=pcmcat234500050002">new technology</a>, so you can stay up-to-date on what’s hot, as well as what’s just around the corner. Whether you’re interested in top tech designed to make life more convenient, innovations that speed up and automate mundane tasks, or the “wow” tech that makes your heart beat faster, we can help you figure out what to buy, and how to put it to its best use. Another way to inform your best shopping decision is to use our easy-to-use, easy-to-understand <a href="http://www.bestbuy.com/site/other-product-categories/buying-guides/pcmcat322800050004.c?id=pcmcat322800050004&type=category&id=pcmcat322800050004">buying guides</a> that walk you through important comparisons and considerations. You’ll find something helpful for whatever category you’re interested in, from 3D printers and blenders to 4K Ultra HD TVs and coffee makers.

New Tech & Top Products

To help you decide which cool gadgets, electronics or appliances best suit your lifestyle, check out our <a href="http://www.bestbuy.com/site/electronics/top-rated-products/pcmcat140900050011.c?id=pcmcat140900050011">top-rated products</a> to see what other customers are recommending. You’ll find comments from customers who purchased the item, used it, and then took the time to rate it. The Ratings & Reviews section for each item not only shows you what was said, but also groups positive and negative remarks together to provide a well-rounded report card of how the item performs. All of this is aimed at helping you make your best buying decision.

Creative Ways to Use Your New Technologies

Once you’ve determined which items suit you, you’ll want to be sure you’re doing everything you can to get the most out of them. A good way to do that is to browse our <a href="http://www.bestbuy.com/site/misc/inspire-learn/pcmcat748300491115.c?id=pcmcat748300491115">Inspire & Learn</a> section, intended to illuminate ways to put your new tech to its best use, often with outside-the-box suggestions. It’s empowering to take full control of the tech in your life, whether that means finding ways to streamline your home DIY projects, or new ways to simplify and enhance tasks you perform every day.

Tech Troubleshooting Tips

Finally, you can always count on Geek Squad to provide you with the <a href="http://www.bestbuy.com/site/geek-squad/tech-tips/pcmcat748301867970.c?id=pcmcat748301867970">tech tips</a>, expert articles, videos and guides you need to keep your tech working right. Plus, we can help you set up your electronics and teach you how to use them. We can also give you simple tricks to get more out of your devices or help you troubleshoot any problems, if needed. To that end, take a look at our informative guides packed with tips to help you troubleshoot a number of common technology issues. And of course, on those occasions when you’d prefer to let an expert take care of it, <a href="http://www.bestbuy.com/site/electronics/geek-squad/pcmcat138100050018.c?id=pcmcat138100050018">Geek Squad</a> is here for you. Our experts can diagnose and resolve just about any tech issue you may be experiencing, big or small, 24/7.

Reviews

3.4
30 reviews
5 stars
16
4 stars
1
3 stars
1
2 stars
3
1 star
9
  • SR
    Shawn Russell
    Sep 22, 2025
    5.0
    As a level 8 I always try to keep my ratings free of extreme emotions and put more logic into my reviews. This review of Best Buy in Alpharetta has been the most outstanding customer service! First, Warren spent a good 20 minutes answering all my questions and made recommendations that were a perfect fit for my application, of short form videos, without upselling more expensive equipment. Second, every one of my credit cards were denied at the POS. I know that was impossible given all cards carry a zero balance. Warren G. again spent about another 20 minutes as I tried to figure out what the disconnect was with my bank. There was no resolution from the bank. Warrren then suggested doing it as a mobile order and the transaction went through like normal. Third, Corey L, the store manager, stepped in to expedite the pickup process so I did not have to wait an hour for the system to process the mobile order. There are many checks that occur in the mobile order which forces the transaction to take about an hour. Corey then spent a good 15m walking all around to manual process each stage. Hopefully corporate reads this and recognize each individual for this way above and beyond level of customer service.
  • BV
    Brittany Valentino
    Oct 8, 2024
    3.0
    The attendant at the counter was nice enough to work with us and I’m thankful he didn’t charge us for the diagnostics, but we are disappointed that they would not honor the warranty work needed on our device.
  • LM
    Laureana Maldonado
    Jan 3, 2022
    5.0
    My son and his friend went to geek squad with no appointment, and Nathan gave them such great customer service. He helped them look up information, and assisted them. Thank you Nathan, you are awesome!!!

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