Apple Avalon

Reviews

• RW

  Rillian West

  6 days ago
  4.0
  So just wanted Apple to know that I really appreciated Elijah helping me with my new phone, I got the iPhone 18 pro max, whatever it is, the black cherry only, anyway, but since I have att&t service, I had the antenna defect and couldn’t make or receive calls for a week, Elijah was very helpful and acknowledged my issues, we ordered a replacement device and it came into the store for pickup a lot sooner than expected. Everything is working and all good now, shout out to Elijah he was very helpful. He did more than enough to get me seen by the Genius Bar and run all these test to confirm it was an Apple issue. But they fixed it. I’ve been with Apple for 13 years
• FL

  Faith Lemmer

  Oct 6, 2026
  5.0
  I was very impressed, Austin helped me with a trade in and went above and beyond with his customer service! He helped me find the right phone to trade in lower than the price I was expecting to pay! Freddie was also amazing he was very patient with the process and helped me with my carrier plan. They educated me a lot about the phone, it was very informative, overall would highly recommend!!
• GG

  Gaurav Gupta

  Oct 5, 2026
  1.0
  I had a very disappointing experience when I went to pick up my MacBook. At the time of pickup, the associate asked me to scan a QR code. The moment I scanned it, the next page showed that my personal information—including details related to my subscription, contact information, and several other pieces of information—had been shared with someone I did not know. What concerned me most was that I was never clearly asked for my consent before this information was shared. I immediately raised my concern and asked why my personal information had been taken/shared without asking me first. Unfortunately, instead of addressing my concern, the manager essentially dismissed me. When I repeatedly asked for an explanation, I was told that if I did not want to proceed, I could leave without my device and that they could escort me out. To make matters even more confusing, at the end of the process, I was asked where my pickup code was. I was left wondering: if the QR scan was already used to access/share all this personal information, why was my pickup code still required? This was not just about picking up a device. It was about privacy, transparency, consent, and how a customer’s concerns are handled. I am extremely disappointed with this experience. Customers should be clearly informed about what personal information is being accessed or shared, why it is being shared, and given an opportunity to consent before that happens. And when a customer raises a legitimate privacy concern, the appropriate response should be an explanation—not a threat to deny the service or escort them out.
• CF

  Calona Georgette Floyd

  Sep 26, 2026
  5.0
  I went to Apple because I was having an issue, and prior to today, I had visited a different Apple Store. Today, Jordan went above and beyond to help me. He made sure my issue was completely resolved while also making sure other customers were being helped. This was the best customer experience I’ve had in years. Going forward, this will definitely be the Apple Store I frequent. Wes was also extremely helpful and provided excellent service! Thank you, Jordan and Wes, for making my experience such a great one!
• MJ

  Maya J

  Sep 24, 2026
  1.0
  I went in early for my appointment and still had to stand in line for twenty minutes which was fine. I am a patient person but what I didn’t appreciate was the Apple representative being blatantly racist towards me. I was in the front of the line and the lady went to two didn’t white people behind me even though I was first. She asked her co worker, whom was a darker Indian man to help me instead because I guess she just couldn’t stand the thought of helping black person.

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